Microsoft Office Customer
Resume:
SANDRA T. PAYNE
Chesterfield, Virginia 23832
M: 804-***-****
E: ac3q3r@r.postjobfree.com
PRICING ANALYST * QUALITY ASSURANCE
BILLING, COST, AND RATE COMPETENCIES
Manipulates Data Using Microsoft Office Excel
Compiles Data, Computes Fees, And Charges
Documents, Organizes, And Updates Key Customer Pricing Contracts
Analyzes And Communicates Solutions To Pricing Discrepancies
Prepares Invoices For Billing Purposes
Verifies Accuracy Of Billing Data
EMPLOYMENT HISTORY
UPS Freight – Richmond, Virginia Sep 1985 – Jun 2017
Customer Contract Maintenance - Senior Admin Assistant – Sep 2013 - Jun 2017
Reviewed temporary billing records to ensure accurate customer rating and invoicing.
Recorded customer requirements into UPS Freight system for accuracy.
Verify accuracy of billing data and revised any errors.
Delivered pricing analyst support by providing expertise on impact and timing of pricing provisions.
Performed bookkeeping work, including posting data or keeping records concerning shipments.
Analyzed source documents such as: emails, paper mail, bills of lading, proof of deliveries, quote requests, customer pricing request and statements of agreed pricing.
Consulted with local/national account managers to clarify freight requirements.
Customer Contract Maintenance -Team Lead – Sep 2013 - Mar 2000
Trained, coached, mentored team to insure compliance.
Monitored team performance against team goals and allocated work between CCM reps.
Responsible for each CCM reps attendance, absenteeism, and vacation requests.
Performed daily audits and reviewed projects for accuracy and identified the levels of urgency.
Project Specialist – Jan 1998 - Mar 2000
Coordinated customer’s information to process large customer request.
Maintained project database and managed customers request in order of importance, urgency, revenue, and shipping history.
Managed hours worked, units entered, types of request, pending and active requests, complexity, and estimated completion dates.
Customer Information Service Rep – Mar 2000 - Feb 1993
Set up, maintained, and updated customer’s information in database.
Resolved customer issues to ensure customer receives correct invoicing, pricing and discounts.
Identified the appropriate accounts for input into the web and MYLTL.
Rating Specialist – Feb 1993 - July 1990
Interpreted contract provisions into rating application system.
Analyzed and reported exceptions and worked with cross functional team to resolve variances.
Rated freight bills.
Rate Clerk – July 1990 - Mar 1988
Rate Clerk Trainee – Mar 1988-Dec 1987
File Clerk – Sep 1985 - Dec 1987
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