Office Manager / operation manager / Development admin manager

Aliaa Hazem Ali Mahmoud

* ** ******* **** – Degla Gardens Compound

Cairo, EGYPT

Home Tel.: +202-********

Cell Phone: +2-010*-***-****

E-mail 1: *****.*******@******.***

E-mail 2: *************@*****.***

Date of birth: 6 June 1984

Marital Status: Divorced with 1 Son

Nationality: Egyptian

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Objectives:

A challenging position in any Administration Managerial Management fields, where I can capitalize on my abilities and background & better develop my skills, while positively contributing to the success of a prestigious organization. My main objective is to achieve professionalism and to be an asset to the organization that I will join. Experience 2012 till Date Palm Hills Development (Smart Village) Cairo, Egypt Vice President Executive Administrative Assistant (Development Department): with the following responsibilities:

Responsible for VP Office Management & Development Department duties like:

Typing Confidential & top urgent letters, Memos, Emails with high speed, accuracy both English & Arabic.

Handling & organizing all VP appointment schedule (Meetings & Conferences) inside & outside.

Taking minutes of Internal & External meetings.

Handling all Confidential Data & Files regards VP office & Development department.

Day-to-day management of the VP’s diary and meeting schedule and liaison with the VP’s diary.

Structuring Filing System (Hard & Soft) plan & Supervise my team achievement through it.

Attending Outsourced Conference with VP & preparing the needed arrangement & materials.

Handling Client Cases reported from Project Manager or Client Relation to VP till finalize it.

Preparing Department Permanent & Temporary Reports requested by VP.

Preparing Monthly Projects Progress reports. (Excel & PowerPoint)

Preparing Projects Presentation for Top Management under VP’s direct review & instructions.

Managing all Consultants Contracts, Invoices, VOs & payments.

Managing all governmental correspondence & log for all our projects.

Establishing Department Log excel sheets regards monthly Contactors, Consultants & Facility Management Invoices, Department & VP general correspondence.

Establishing Log excel sheets for VP & Departments correspondence.

I am the link between VP and all Project Directors, Managers & our development technical team.

I am responsible for all duties with Finance departments like special Invoices cases, pending checks

& Bank guarantees.

Support all company’s departments with any requests regards my departments & Solving Problems.

Responsible for Purchase Order “PO” process using “ORACLE” System for all Development Invoices.

Handling all Facility Management correspondence such as: Facility Supplier info, Contracts & Monthly Invoices supervision with my team.

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Responsible for all Contactors like “CRC” & “Misr Sons Development” & “Orascom” Invoices process supervision & approval with my Sr. Document Controller starting Project Manager & VP approval till Invoice sent to Payable Department.

Maintaining all HR requested reports like CBA & MBO and correspondence like, staff contracts renewal, employee’s vacations records log.

Responsible for all L&D requests & activities related to my department.

I am managing the below mentioned team:

- Senior Document Controller.

- Admin. Permits Specialist.

- VP & Department driver.

Scheduling weekly meeting with my team to discuss our performance progress & to be in continuous connection with our weak points & achievements. Experience

Nov. '07 till Nov '10 IGI Real Estate Cairo, Egypt

(an IGI Group Company)

Administrative Assistant to Sales Director and for all the Marketing & Sales Department with the following responsibilities:

All Secretarial duties like:

Host and welcome clients.

Responsible for filing system.

Cycle of mail & correspondence.

Typing faxes, letters, memos.

Organizing all meetings with different departments.

Writing minutes of meetings.

Organizing appointment schedules.

Updating client database.

Printing all the office material.

Receiving the entire incoming phone calls for Sales & Marketing Department.

Arranging customer visits to projects site.

All Administrative duties like:

Responsible for office preparation (Furnishing)

Responsible for transportation (coordinating with the drivers & team work).

Responsible internally for buffet & the supervision of office boys.

Handle all the admin. Work in events, welcome visitors & Give them brief about the project and the event (Public Relation Role).

Marketing duties like:

Organizing & Preparing launch events for different projects in the Company with the marketing team.

Responsible for marketing material inventory.

Contacting with different Advertising Agencies.

Handling marketing offers & Quotations from the Advertising Agencies.

Helping marketing team in E-Marketing through Internet. Page 3 of 4

August '06 – November '07: American University in Cairo (AUC) Cairo, Egypt Administrative Assistant for Chairman of Citadel Center Financial Services Project

& Finance Professor & Finance Former Minister with the following responsibilities:

All Secretarial & Administrative work like:

Receiving phone calls & Faxes.

Sending and receiving Emails.

Managing Inbox and Outbox mail.

Typing & Filing System.

Scheduled all the appointments.

Attending all meeting and writing short minutes.

Attending International & National Conferences handled in Cairo and preparing all its presentation material.

Assisting Professor in courses:

Preparing courses' material, exams and homework.

Designing Online WebCT site for students.

Help all students in courses.

Proctoring Exams.

Handling all his personal work and duties out side the academic field. January '06 – June '06: City Light Company for Import & Export Cairo, Egypt Secretary for the Managing Director Office with the following responsibilities:

Handling In & Out Phone calls & Faxes.

Handling In & Out Email.

Welcoming & Host Clients and visitors.

Scheduled the appointments.

Take the minutes of meetings.

Handling the filling system.

Handling petty cash.

May '05 – December '05 (Hyper One) Cairo, Egypt

Cashier Trainer and supervisor with the following responsibilities:

Train new cashiers on the work techniques.

Train new cashiers how to interact with clients.

Orientation for the new employees.

Work as cashier in heavy loaded periods.

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Education

2017: I will start (MBA) Masters Business Administration (Fall 2018) 2005: Graduated From Faculty of Arts, Mass Communication Department, Ain Shams University, Grade Good.

2001: Graduated from Port Said Language School in Zamalek Grade 90%. Training &

Courses

June 2008: International Computer Driving License (ICDL) Certificate. Fall 2006: English Courses in American University in Cairo (AUC) Grade Excellent (A+).

May 2006: Microsoft Office Secretarial & Accounting Diploma, Grade Excellent (A+).

Other Skills

Ability to manage complex and highly confidential information.

Numerate with the ability to present and analyze data.

A high degree of personal organization and self-management.

Comfortable when working to tight deadlines, and able to turn work around within a short time span where demands are liable to change at short notice.

Excellent user of advanced MS office applications, including Word, Excel and Outlook.

Excellent user of PowerPoint.

Excellent user of Internet & Google search process.

Excellent Management Skills.

Excellent Team Leader.

High ability to meet deadlines.

Able to work under pressure.

Problems solver.

Very good communicator.

Excellent follow up skills.

Languages

Arabic

Writing: Excellent

Spoken Excellent

Understanding: Excellent

English

Writing: V. Good

Spoken: V. Good

Understanding: Excellent

References

Any references available upon request.

Contact this candidate