Customer Service Microsoft Office

**** **** **** ****; Rock Hill, SC 803-***-**** *****************@*****.***

Lauren Richardson

Career Profile:

Experience:

High motivated sales associate with extensive customer service and sales experience. Manager with more than 4 years of experience planning and developing a team towards increased revenues and success. Experience doing inventory and full financial statement audits. Dedicated employee with high integrity, strong work ethic and great leadership skills. 11/14-Current Hickory Farms Rock Hill, SC

Manager: Daily paperwork open/close, Scheduling, Training, Hiring/Firing, Inventory, Bank Deposits, Cashier functions, and Customer Service.

6/2014-7-2014 Maxway/Roses Rock Hill, SC

Remodel Team: Reset the entire store by planograms. Replaced shelving and added new price tags. 05/2013-12/2013 Sam’s Club Rock Hill, SC

Member Champ: Sold memberships with a club goal of 30,000 memberships before opening. Went business to business and set up drives for companies, schools, and small business owners. Opening day, I was rewarded for having the most memberships with 6300 alone. Calculated and recorded daily cash according to procedures.

08/2007-10/2012 Hamrick’s Inc. Fort Mill, SC

Retail Clerk: Communicated with customers, employees and other individuals to answer questions and explain information. Worked with cross functional resources to implement direct marketing programs, reaching a 10% increase in customer base. 09/2005 – 08/2007 Arby’s Incorporated Rock Hill, SC First Opener: Opened store, prepared prep for the day, communicated with customers as well as employees. Executed weekly inventory counts according to procedures. Recorded inventory counts in the corporate computer, counted register and performed hourly inspections. 03/1999 – 09/2003 RaceTrac Inc. Rock Hill, SC

Co-Manager: Reported and consolidated company financial performance; prepared accurate financial statements at end of each quarter. Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts. Performed debit, credit and total accounts on computer spreadsheets/databases using specialized accounting software. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied financial reports pertaining to cash receipts, expenditures, profit and loss. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Complied with federal, state, and company policies, procedures and regulations. Matched purchase orders with invoices and recorded the necessary information; Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Computed, recorded, and proofread data, records and reports. Education: 2009-2012 York Technical College Rock Hill, SC

● Human Resource Management

● Introduction to Business

● Accounting Concepts

● Accounting Principles

● Payroll Accounting

● Business Law

● Employment Law

● Principles of Management

● Principles of Finance

● Marketing

● Retail Strategies and Applications

● Compensation and Benefits

1053 Farm Pond Lane; Rock Hill, SC 803-***-**** *****************@*****.*** Lauren Richardson

Achievements: Dean’s List, fall 2009-2011

President’s List, spring 2012

Summary of Skills:

• Benefits Administration

• Budget Development

• Training and Development

• Account Maintenance

• Microsoft Office Suite/Web-

Based Reporting

• Operations Analysis

• Financial Reporting and

Bookkeeping

• Hiring/Firing

• Expertise in Full Balance Sheet

• Accounts Payable/Receivable

• Experience with Conflict Resolution

• Income Statement Audits

• General Accounting

• Internal Auditing

• Compensation/Payroll

• Cash Flow Report

• Recruitment/Interviewing/Staffing

References: Available Upon Request

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