Administrative Assistant
Resume:
Vivienne L. Horne
** ***** ****, ***** **, Winnipeg, MB R2Y 2G9
E-mail: ac3q02@r.postjobfree.com Ph: 204-***-****
Career Objective: To obtain a professional administrative position in your organization that demands my exceptional people skills and well-rounded office experience.
Professional Profile
Red River College
Human Resource Management Certificate, 2002- Honour Student
Business and Administrative Studies Certificate, 2004
Management Development Certificate, 2005
Microcomputer Applications Certificate, 2005
Proficient using Microsoft Word, Excel, PowerPoint, Outlook, and completed training for Access
Several years of administrative experience ranging from reception, administration, accounting, project management, and managing office processes
Exceptional customer service skills demonstrated throughout entire working career
Versatile, enthusiastic, flexible and able to adapt quickly to new environments and accept challenges
Administrative Experience
Mercer October 2011 – November 2017
Senior Administrative Assistant
Support the Health & Benefits department: proofread, edit and format complex word documents, photocopying, arranging couriers and filing etc.
Create PowerPoint presentations for clients and business development purposes
Ensure client agreements are in place to support the billing process and upload into the internal agreement database and invoice clients as per Mercer guidelines and deadlines
Forecast and submit commission frequency into database according to commission agreement
Create, code and submit expense reports for the department
Book flight arrangements and hotel accommodations
Coordinate client training seminars and monthly department meetings
Administrator and contact for 500-employee optional life insurance plan:
oUpdate database with member changes such as address, banking info, beneficiary
oCalculate annual and monthly premiums
oPrepare monthly premium report using Excel to upload to the bank
oProcess death claims and ensure payment is received
oQuarterly and Annual bank reconciliation for the plan
oAnnual Renewal - create letters and invoices to plan members
- track incoming annual premium payment and deposit in bank
Plan, organize and communicate all office events, including MercerCares (Chair) Volunteer events, Holiday Party and Summer Event.
Contact for all office equipment and stationary, business resiliency, and client database
Train new administrative assistants
Pereux Financial/Daystar Financial May 2006 – April 2011
Executive/Personal Assistant
On a daily basis monitored the President’s e-mail and respond if necessary
Managed the President’s calendar including coordinating conference calls
Handled incoming phone calls and managed client’s inquiries regarding life insurance
Booked flight arrangements and hotel accommodations
Coordinated meetings and ordering lunch service
Updating and adding of clients/contacts in the client database
Tracked visa charges
Scrubbed new life insurance applications, ordered medical requirements and on a daily basis followed up on progress until a decision was made
Prepared client requests for signature such as beneficiary changes, etc.
Vivienne L. Horne Resume Page 2
The Pepsi Bottling Group, Wpg
Administrative Assistant Feb 2005 – May 2006
Provided administrative support to the Area Sales Manager and the Director of Food Service
Created reports using in-house sales reporting tool
Minute Taker at all Department Head Meetings and typing up minutes for distribution
Arranged and coordinated functions such as Trimester Kick-offs and product launches
Booked flight arrangements and hotel accommodations
Submitted payroll using Kronos - inputted amounts for commissions, fuel allowance, etc.
Set up interviews for prospective employees, arrange for criminal checks and awarded positions
Accounts payable ensured invoices are coded accurately in a timely manner
Coded and submitted Travel and Expense Reports
Supported all Sales Reps by providing volume reports, cheque requests, A/R adjustments, etc.
Primary contact for all office equipment, materials and supplies
Over-looked duties of the receptionist
Frito Lay Canada, Wpg
Operations Assistant Contract Position Aug 2004 – Dec 2004
Assisted Operations Manager with coordinating the move of the office and Distribution Center
Provided on-going communication with Manager regarding progress and outstanding items on a daily basis
Researched and met with potential vendors to supply services for the new facility
Relayed information to employees regarding the move via e-mail
Created Orientation Package for Route Sales Representatives to communicate the layout and procedures of the new facility
Composed letters using Word
Prepared purchase orders in order to obtain services/equipment required for the move
Ensured incoming invoices are coded accurately to the project account
Conducted over the phone interviews for prospective employees for the Operations Department
Created the Emergency Exit Plan using Word
Transcontinental, Wpg
Estimator/Administrative Assistant Contract Position Sept 2003 – June 2004
Prepared estimates using an Excel template, inputting information to obtain a printing cost to output the finished product to be used in the final customer proposal
Compiled information to create a monthly sales forecast using Excel to project sales for the subsequent three months and compare against budget for each customer
Updated customer Strategic Alliance Plans using Word as part of the Quarterly Strategic/Sales Meeting package presented by the Sales Manager
Gathered sales figures to produce the Top 10 customers for each quarter as part of the Quarterly Strategic/Sales Meeting package
Approved customer dockets for billing purposes
Assembled paper sample packages including paper stock and printed samples of various formats for the sales representatives
Composed/created/edited letters for the sales department using Word
Hobbies
Running and Cycling
Volunteering – WFPS marathon and WPS Marathon
References
Available upon request
Contact this candidate