Customer Service Microsoft Office

**** ********* *****, **********, ** ***** ● 703-***-**** ● *******@*****.***

Denise M. Dewald

Profile: Dedicated and customer service-oriented individual. Outstanding written and verbal communication skills. Hard working self-starter who is flexible and dependable. Proficient knowledge of Medisoft Advanced Version 14. Knowledge of various government billing systems such as JAMIS, Wide Area Work Flow, GSA, Vendor Pay as well as other various client-specific formats. Proficient in Microsoft Office: Excel, Word and PowerPoint.

Education

Lord Fairfax Community College 2008 - 2009

Courses completed in Medical Billing/Coding Certificate:

• Medical Terminology 1

• Basic Human Biology (Anatomy and Physiology)

• Medical Terminology 2

• Doing Ethics

• Managing Electronic Billing in a Medical Practice (Medisoft)

• Business Communications

Experience

Paws Awhile Pet Motel 2009 – 2015

Receptionist Warrenton, Virginia

• Provided customer service to clients as they picked up and dropped off their pets. Collected all bill payments and deposits for future reservations.

• Answered all customer telephone calls and responded to all voice messages within 4 hours. Made reservations for boarding, daycare, training and grooming appointments.

• Worked with local veterinarians to obtain current vaccination records prior to boarding.

• Read and replied to all emails received inquiring on boarding information, grooming, training, daycare and general questions.

• Assisted in additional office activities as required. Shiboya Hoppman 2008 – 2008

Accounts Receivables Coordinator Elkwood, Virginia

• Executed various account receivable functions which included: Monthly invoicing, cash applications, customer disputes and collections. Retrieved and reviewed Dunn & Bradstreet analysis to establish and re-evaluate customer credit limits.

• Downloaded and disseminated daily financial reports.

• Created and tracked monthly cash projections.

Denise M. Dewald - 2 -

Booz Allen Hamilton 2003 – 2008

Senior Collections Consultant Herndon, Virginia

• Executed collection activities related to Defense, Information Technology and Transportation client base. Interacted daily with General Ledger, Briefing, Billing, and Contract Administrators, Program and Job Managers and external clients to resolve contract/billing/payment issues.

• Created and tracked monthly cash projections which were used for corporate decision making.

• Performed quarterly employee performance reviews using 360 degree approach.

• Prepared preliminary quarterly reserve recommendations and disseminated information to Reserves Panel. Trained new hires within Collections department. Performed brownbag training sessions for new Billers / Briefers / Contract Administrators on utilizing Wide Area Work Flow. Metrocall, Inc. 1998 – 2003

Government Collections Manager Alexandria, Virginia

• Executed managerial and administrative functions for assigned staff of six collectors and one supervisor. Conducted interviews and hiring of new collectors. Provided coaching and development of team members to enable career growth.

• Responsible for all collection efforts on state, local, federal and municipality accounts. Developed and implemented electronic payment system and purchase order tracking system to effectively manage account base.

• Monitored call volume to ensure departmental call levels were properly staffed. Handled all bankruptcy processing and interfaced with trustees and attorneys. Other Relevant Experience

Computer Skills & Awards

Knowledge of JAMIS, Wide Area Work Flow, GSA, VendorPay, as well as other various client-specific formats

Proficient in Microsoft Office: Excel, Word, PowerPoint Knowledge of Medisoft medical software and Atlantis kennel software Certificate of Appreciation Award, Booz Allen Hamilton – 2008 Team Appreciation Award, Booz Allen Hamilton – 2006 High 5 Award, Booz Allen Hamilton – 2005

National Employee Excellence Award, Metrocall Inc. – 1999

Contact this candidate