Customer Service Human Resource
Resume:
Janice M. Fout
**** ****** ******** **** ******, FL 34668
*********@*******.***
I am seeking an opportunity to bring my unique skill set for Human Resources and Workforce management to a company that has growth potential and the same work ethics as my self. Happy employees create happy residents that will in return create a growing profit. I am passionate about employee relations and full staff engagement.
SKILLS:
Created unique strategies to eliminate agency usage by 80 % and assisted in controlling overtime
Exceptional Customer Service Skills
Excellent verbal and written communication skills including proofreading
Supervisory and Management background
Payroll and Human Resources experience for multi facilities
Ability to create employee engagement activities to increase productivity
Knowledge of Accounts Payable and Accounts Receivable procedures
Ability to evaluate coping skills in various crisis situations
Can respond clearly and effectively to concerns and suggestions
Exceptional presentation and teaching skills
Advanced knowledge of Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook)
Ability to type 50+ wpm and 90+kpm
EXPERIENCE:
03/2017 – Present
Brandon Health and Rehab a Consulate Healthcare Center. Human Resource Coordinator Level II
Performed full Human Resource procedures from recruiting, interviewing, full onboarding including background screenings and drug screenings, orientation, and follow up through managing a mentoring program. Insured all employee records up to date including yearly benefit enrollment. Recruiting through cold calling, school networking and job fair involvement, also utilized ICIMs system a full recruiting and onboarding program. Processed biweekly payroll through ADP and Lawson. Created a nursing schedule to eliminate agency usage and minimize overtime. Tracked and trended agency usage and brainstormed different ways to eliminate agency.
08/2013 - 03/2017 Consulate Health Care Of New Port Richey, FL
Business Office Coordinator Level II
Working as a well-organized human resource and payroll processor. Use proficient computer skills daily, including electronic mail and other computer programs, to complete all tasks for the day. Analyze payroll documents and other spreadsheets to stay under budget, and use different concepts to inform fellow coworkers about budgets. Applies the ability to explain proficiently the processes of payroll and how to properly maintain employee files. Calmly and properly respond to any inquires or concerns from staff members for several topics on a daily basis. Processed multiple facilities payroll's with meeting all deadlines exceptionally as well as full Human Recourse Procedures. Strong ability to multi task while handling several projects simultaneously.
12/2011 05/2013 Act 1 Staffing, Advanced Technology Products
Customer Service, Office Assistant
Customer service oriented individual responsible for assisting the owner with the merging of two companies. Tasked with detailed operations of various types of clerical work to ensure a smooth emergence of one efficient successful company by data entry and record keeping including accounts payable and receivables,. Coordinated the purchasing of materials from national and international companies. Researched product to gain best pricing advantage and availability. Responsible for interacting with customers in a sales situation; purchases, sales, shipping and complaints, using a multi-line phone. Attended to any other duties asked by management.
03/2007 04/2010 Vacation Promotions
Office Administrator
Dedicated reliable employee promoted through the ranks within the company within a short period of time. Proven, hard-working highly skilled and versatile individual who was responsible for following the policy and procedures for the department of agriculture for consumer complaints. Supervised and managed 15-20 Quality Assurance employees for production, performance, and quality control. Created weekly spreadsheets to monitor production, profit and loss goals. Scheduled and conducted meetings to ensure performance and commission enhancement, and employee accountability. Responsible for processing credit card and check payments as well as maintaining merchant accounts in balance and disputed charge back claims for consumers. Created and maintained employee records and payroll. Processed weekly and monthly accounts payable and receivable reports to maintain budget.
EDUCATION:
Rasmussen College Holiday, FL Business Administration Major
River Ridge High School New Port Richey, FL High School Completed
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