Customer Service Sales

DERRELL WHTING

****GlenwoodRoad apt*J,Brooklyn NY,11210 (H)718-***-**** Email

*********@*****.***

Professional Summary

To obtain long-term employment, with growth potential, where I can make a contribution through hard work, a positive attitude and an ability to get things done. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Dedicated Store Manager with more than 7 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Skills

Excellent customer service skills Staff training and development systems Bank deposit procedures Customer relations Cash flow management Strategic thinker Shipping and receiving professional Opening and closing procedures Quick learner

Excellent time management skills Credit card transactions Adherence to high customer service standards Strong communication skill Team building Types [35] WPM

POS systems knowledge

Work History

Customer service /cashier

Lowe's home improvement Rosedale NY 3/15 present

Described product to customers and accurately explained details and care of merchandise. Greeted customers entering the store to ascertain what each customer wanted or needed. addressing customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone. Used time efficiently when not serving customers

Management

Foot Locker INC. New York City, NY 03/02-04/14

Opening and closing store.

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Managed staff of 70+ sales associates, 30 team leaders and6 assistant managers. Instructed staff on appropriately handling difficult and complicated sales. Trained and developed new associates on POS system and key sales tactics. Conducted store inventories once per quarter.

Generated repeat business through exceptional customer service. Sales Associate

GAP .INC New York City, NY6/00-6/01

Described product to customers and accurately explained details and care of merchandise. Greeted customers entering the store to ascertain what each customer wanted or needed. addressing customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Answered customer telephone calls promptly and in an appropriate manner. Maintained established merchandising standards, including window, sales floor and promotional displays.

Maintenance Mangers

Nathan’s New York City, NY 9/99-10/99

Cleaned in and around the buildings, prioritizing safety at all times. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.

Wiped down tabletops, chairs and condiment containers. Washed dishes and assisted in bussing tables.

Assistant Teacher and Students Advisor

NYC Summer Youth Employment Program New York City, NY 6/97-8/99 Maintained a child-friendly environment with access to outdoor activities. Allowed for ample outdoor recreation time.

Organized and engaged in recreational activities such as games and puzzles. Established a safe play environment for the children. Sales Associate / security guard

Flatbush Clothing New York City, NY6/96-7/96

Provided an elevated customer experience to generate a loyal clientials . Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Monitored and reported suspicious activities to local authorities. EDUCATION

Associate of Applied Science Computer Networking

TCI New York City, NY

Coursework in Computer Networking structure and Assembly Coursework in Troubleshooting and maintenance

Coursework in Computer Structure and Assembly

Associate of Applied Science Engineering Sciences

Kingsborough College New York City, NY

Critical Electrical Systems coursework

Coursework in Hyper Frequency Electronics

Electrical Engineering coursework

Coursework in Electrical Engineering, Electronics and Communication Engineering Technology High School Diploma

Midwood High School New York City, NY 1999

collegiate

Coursework in collegiate

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