CYNTHIA A. BELL, CSM

ac3prx@r.postjobfree.com www.linkedin.com/in/cynthiaabellmba 720-***-****

SENIOR IT PROFESSIONAL

Servant Leadership Agile/Scrum Champion Quality Assurance Process Improvement Consulting

Utilizes comprehensive experience and key strengths in technical and business requirements analysis, test planning and management, and defect management. Drives the adoption and enforcement of Scrum principles. Known for leading and working well with both on and off-shore teams. Implements and enforces quality standards, formulates project documentation, successfully manages project scope, stakeholders, risks and issues. Identifies and drives opportunities for process improvement and implementation. Fosters a team environment of self-management, focus, and delivering success to the client.

PROFESSIONAL EXPERIENCE

TEKSystems, San Antonio, TX (contract) 01/2017 – present

Scrum Master, USAA, FASG FP&A Team

QA Lead/Backup Scrum Master – USAA, Primary Banking Credit Card System Team

Participates in feature reviews and demos to understand the technical implementation and functional requirements.

Organizes and facilitates Daily Standup and Retrospective Scrum Ceremonies.

Supports the Product Owner in refining, managing and prioritizing the product backlog.

Collaborates with the Product Owner, IT and the business to review user stories and acceptance criteria to ensure

they support the product’s vision.

Tracks and removes impediments that inhibits the team’s ability to deliver assigned goals.

Drives, tracks and communicates the team’s velocity and iteration/release progress.

Uses Rational Team Concert (RTC) to assign and monitor testing tasks and provide updates on the testing progress.

Effectively manages the System and Release Testing of Scrum team features using nearshore and offshore resources for multiple software releases.

Reviews feature testing results and provides System and Release Testing sign-off in ServiceNow (SNOW).

IBM CORPORATION, San Antonio, TX

1997 – 2016

Senior IT Specialist – AD&I

2014 – 2016

Other Positions Held:

Advisory IT Specialist – Quality Testing Services

2013 – 2014

Senior IT Specialist – Systems Engineering

2008 - 2009

Systems Engineer – Systems Engineering

2006 - 2007

Advisory IT Specialist – Global Testing

2000 - 2006

IT Specialist – Business Innovation Services

1997 - 2000

Provided software testing support to internal and external clients with specific focus on performing and directing test planning and management, process implementation, test script creation and test execution, requirements analysis, defect management, and test data management. Ensured complete traceability of requirements and architecture from process and requirements definition through design, development, and test within SDLC framework. Managed day- to-day test activities and schedules of U.S. on-shore and off-shore resources. Performed quality control oversight for project documentation and processes.

Identified and documented test requirements using functional specifications and other technical documentation.

Developed test plans and test case documents, identifying and documenting software problems and root causes.

Led and participated in approval reviews for test application requirements, test plans, scenarios, and scripts, ensuring test conditions were covered and redundancy was eliminated.

Created and managed the test schedule and resource work efforts, supporting compliance to project plan.

Provided application test estimates and milestones to the overall project team.

Coordinated system, functional, regression and UAT test efforts of applications with interfacing teams.

Facilitated defect resolution meetings, providing metric and status reports to management.

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Performed root cause analysis, identifying improvements to project’s defect management process.

Created system requirements by analyzing use cases, functional and non-functional requirements.

Developed and maintained the requirements traceability matrix, other technical reviews, and metrics artifacts, verifying comprehensive test coverage of requirements.

Implemented methods and procedures for testing, inspecting project work products and conducting peer reviews.

Managed preparation and setup of test data and troubleshooting of data related issues.

Maintained quality control plan, assuring system under test met requirements of client.

Performed manual testing of client applications, ensuring software addressed stated requirements.

AKIMEKA, LLC, San Antonio, Texas 2010 – 2013

Quality Assurance Engineer

Evaluated and tested new and modified software programs and software development procedures for military health information management systems to verify functionality per user requirements. Identified and documented system and testing requirements for MSAT application using use cases, functional specifications, and other technical documentation. Created, managed and executed manual test cases for MSAT application using HP Quality Center. Documented and tested software discrepancies per established standards using FogBugz. Provided Tier III application support for users of MSAT training environment.

Collaborated with test and development teams, creating and maintaining Tier II /Tier III support workflow.

Participated in CMMI process area workgroups, evaluated project processes against CMMI directives and submitted recommendations.

STJ, INC., Austin, Texas 2010 – 2010

Business Analyst (Contract)

Elicited, analyzed and documented client’s requirements for business processes, policies and information systems for Texas Medicaid & Healthcare Partnership (TMHP) project. Assisted in developing, modifying and delivering requirements documentation and other project artifacts.

Elicited business requirements using interviews, documentation, task workflow analysis and requirements workshops, determining desired features, and delivering with final product design.

Participated in technical reviews and inspections to understand technical implementation and functional requirements of business, determining suitability of software product’s intended use by client.

CDI CORP, Denver, Colorado 2010 – 2010

Lead Systems QA Analyst - CTI/IVR (Contract)

Reviewed requirements, design and specifications documents to develop test cases for Wells Fargo Bank's CTI contact center technology in support of mergers. Performed component, system integration and end-to-end testing for CTI routing using Genesys. Managed test activities and schedules for CTI test resources. Conducted defect and

status meetings and generated test status reports for project team and management. Produced CTI Test Plan and Test

Summary documentation for each assigned project. Created and managed CTI routing test cases using HP Quality

Center. Modified test data in Genesys Configuration Manager (CME) to support CTI testing.

Reviewed functional and technical documentation, participating in technical reviews, dissecting business requirements and identifying CTI routing testing requirements.

Evaluated CTI call logs and events, assisting in troubleshooting call routing errors identified during testing.

Identified and logged defects into HP Quality Center, verifying resolutions of defects through retesting.

SLI GLOBAL SOLUTIONS, INC. (FORMERLY SYSTEST LABS), Denver, Colorado 2009 – 2009

Voting Test Specialist (Contract)

Provided day-to-day execution of tasks supporting the operations and delivery of software and hardware test engineering services to voting industry product manufacturers. Ensured voting testing services met rigorous federally defined standards and system functionality.

Performed manual compliance testing for product manufacturers for state and federal certification.

Identified testing requirements by reviewing functional and technical documentation.

Documented and tested discrepancies per company established standards.

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TECHNICAL SKILLS

Methodologies: Scaled Agile Framework (SAFe), Software Development Life Cycle (SDLC), IBM Agile

Method Framework, IBM Systems Engineering, Agile/Scrum Framework

Software: HP QC (Quality Center) v8.0-v.10.0 / ALM (Application Lifecycle Management) – v11.0- v12.0, Rational Team Concert (RTC) – v6.0, ServiceNow – Helsinki 10, Rational ClearQuest, Rational RequisitePro, MURAL (Collaboration tool), Trac – v1.0 (Project Management / Bug Tracking System), StarTeam – v12 (Configuration Management), Zeenyx AscentialTest™ (Test Management System), FogBugz (Project and Defect Tracking Tool), SharePoint, Dominion Voting Systems Election Management System (EMS), JMeWS (Joint Medical Workstation), MSAT (Medical Situational Awareness in the Theater), MS Office Suite, Open Office Suite

Certifications: Scrum Alliance Certified ScrumMaster® (CSM), SAFe® 4 Certified Scrum Master (SSM), Certified SAFe® 4 Agilist (SA), ITIL® Foundation V3

EDUCATION

Master of Business Administration (MBA), Jackson State University, Jackson, MS

Bachelor of Science (BS), Computer Science and Applied Mathematics, Alcorn State University, Lorman, MS

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