Customer Service Sales
Resume:
EXPERIENCE
US FOODS AUSTIN, TX MAY **** – JULY **17
Operations Consultant
Goal was to drive customer business success by deepen relationships by providing consultation on operations to maximize profitability and reduce costs through the ease of use of our proprietary tools.
● In direct contact with management level approvers that I consulted with on all aspects of restaurant operations (via on-site visits, customer data analysis) and provide recommendations for improvement.
● Serve as the liaison between external and internal customers on a frequent basis.
● Champion expanded use of advanced tools in Business Analytics, Financial Analysis etc.
● Educate field sales organization on value-add programs and related sales implications; provide guidance on how they may support in building and maintaining relationships with customers e.g., periodically checking-in on progress of recommendations, addressing bottlenecks etc.
US FOODS AUSTIN, TX FEB 2009 – MAY 2017
Credit Analyst
Analyzed credit data of restaurants and individuals to determine the degree of risk involved in extending credit.
● Researched account discrepancies and reached out to internal and external customers for assistance and resolution.
● Evaluated customer records and recommended payment plans based on past due balance, payment history, and purchase activity.
● Reviewed individual and commercial customer files to identify and select delinquent accounts for collections.
● Prepared various reports on a regular basis, including the degree of risk involved in extending credit to past due customers.
● Responsible for month-end-close and reconciliation. APPLIED MATERIALS AUSTIN MAY ’06- JAN ‘09
Financial Analyst II
Coordinated with a team of analysts in the A/R department to administer weekly financial reports regarding the company's key relationships; these reports consisted of total A/R and SOX reports for different departments that were exported from SAP and imported into Excel to deliver meaningful reports with pivot tables for management.
● Reduced receivables from 60-45 days to 30 days by identifying and correcting invoicing issues through researching and resolving disputed orders.
● Performed collection activities including sending follow-up inquiries, negotiating with past due accounts on repayment terms, and making decisions on referring accounts that should be written off as bad debt. Results included the collection of $1.5 million in past due invoices that were delinquent for over 120 days (IBM).
● Researched all payments that did not auto clear when hitting the bank lockbox, thus resulting in the reconciliation of all customer payments.
URSULA URDIALES
ANALYST
OBJECTIVE
Enthusiastic, integrity-driven in data-
analysis, customer service driven
professional with extensive experience in
Finance.
Adept in Accounts Receivable/Payable,
Month End Closing and Reconciliation.
Manage accounts in SAP by identifying and
correcting financial issues through
researching and resolving disputed
transactions.
SKILLS & ABILITIES
● Financial/Data Analysis and
Reporting Skills
● Detail-oriented
● Proficient in SAP
● Risk and issue management
● Compliance experience
● Forecasting
VITALS
9898 COLONNADE BLVD
SAN ANTONIO, TX 78230
2
URSULA URDIALES
ANALYST
EDUCATION
UNIVERSITY OF TEXAS AUSTIN
Bachelor of Economics, GPA 3.7
COMMUNICATION
Dale Carnegie 2015 - in High Impact presentations
Dale Carnegie - 2017, and Effective Communication and Human Relations.
REFERENCES UPON REQUEST
Contact this candidate