Customer Service Representative
Resume:
Lindsay J. Dickerson
Washington, N.C. 27889
*****************@*****.***
Experienced and energetic office administrator who is focused on achieving and exceeding customer satisfaction, expected employee performance, and company brand representation.
EXPERIENCE
BrightLeaf Properties, Remote Virtual Assistant
April 2017 - PRESENT
-Communicate regularly with contracted client in regards to online research, data entry reports, social media account management, and customer communications and call screening.
Take Cover Roofing, Washington, N.C.- Office and Business Relations Manager
June 2014 - December 2016
-Manage and maintain all business-related transactions and relationships through timely, dependable, and organized communication via various sources such as telephone and e-mail.
-Responsibilities fall into various categories such as human resources (screenings, employee-records, and payroll), Bookkeeping (accounts payable, accounts receivable, and records management), Personal/Executive Assistant (appointment scheduling and management, call screening and message taking, e-mail management and document production), and Marketing/Sales/Relations Specialist (data research and entry, social media marketing and community outreach, customer service representative).
Craven Community College, New Bern, N.C Administrative Assistant
October 2012 - May 2014
-Assist executive and administrative co-workers in day to day office tasks including records - keeping, customer assistance and guidance, and event reservation and scheduling for community outreach projects.
Flanders Corp., Inc., Washington, N.C Call Center Customer Service Representative
October 2009 - August 2011
-Assist inbound call customers with various issues such as product information and recommendations, pricing and ordering processes, and discrepancies in services and shipments.
-Communicated with customers as well as inner-corporate personnel via email, telephone, and fax in order to resolve issues and customer complaints in a timely and effective manner.
EDUCATION
East Carolina University, Greenville, N.C. M.A. in Occupational Therapy
January 2018 - December 2020 (Enrolled; Estimated Graduation Date)
Craven Community College, New Bern, N.C. Associates in Arts & Associates in General Education; Focus and coursework in Communication and Customer Service.
January 2012 - May 2014
PROJECTS
Interpersonal Skills Seminar Flanders Corp., Inc.
Developed and lead weekend seminars focused on interpersonal skill-building and applications in the workplace to over 20 employees within the Customer Service Department .
AWARDS
- 2010 M.V.P. of Customer Satisfaction - received over 32 voluntary recognitions from customers in a one year period.
- 2010 Leadership Award - lead a team of 12 call center representatives and received a 46% increase in customer service satisfaction.
-Dean’s List - Craven Community College; Spring 2012 - Spring 2014
SKILLS
-Strong written and verbal communication
-Goal and detail oriented
-Dependable and organized
-Ability to multitask
-Friendly and energetic
-Problem solver
-Desire to learn and exceed expectations
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