Customer Service Medical

Gayla Crayton

**** ******* *** *******, ** ***** Tel. 662-***-**** ********@*****.***

For interview arrangements, contact Fortis College Career Services Department; 803-***-****

Profile: December 2016 graduate in the Medical Billing and Coding Program at Fortis College, Columbia, SC. I am an attentive listener who works well with others. I am also a fast learner and love to multitask.

Education:

Jan.2016 – Dec. 2016

Fortis College, Columbia, SC Medical Billing and Coding

Medical Billing and Coding Certificate program course modules include: Introduction to Health Professions; Medical Terminology; Medical Anatomy and Physiology; Human Diseases and Pharmacology; Procedural and Diagnostic Coding; Hospital, Surgical, and Medical Coding; Physician Coding; Reimbursement Methods and Procedures; Capstone and Career Development; Medical Office Procedures; Medical Records and Insurance; Electronic Health Records; Medical Insurance and Billing; Bookkeeping in the Medical Office

Aug 11–Dec 13

University of South Carolina, Columbia, SC Associate of Science, Chem.

June 2011

Blue Ridge High School, Greer, SC High School Diploma

GPA: 3.45

Skills:

Type 45-50 WPM

Proficient in ICD-10, CPT Coding, HCPCS

HIPAA/OSHA Compliant

Knowledgeable of Medical Ethics

Proficient in Microsoft Excel, PowerPoint, Word, Outlook

Expert using Fax machine, Copy machine, Scanner, Printer

Certification:

CPR/BLS for Healthcare, American Heart Association

CPC-A, American Academy of Professional Coders

Experience:

Jan.-May 2017 Virtual Business Office Associates/ People 2.0, Columbia, SC Collector I

Worked remotely with a hospital to determine reasons for unpaid insurance claims and described the next steps to get the claim paid

Insurance companies and web portals: Medicaid, Medicare, UHC, BCBS, AARP, Avality, Navinet

Promoted to write off account balances when deemed necessary (March 2017)

Oct.–Dec. 2016 Capital City Medicine, Columbia, SC Medical Office/Billing & Coding Extern

Work experience for placement in the Medical Office setting to include:

Answer calls, Make appointments, Check patients in and out, request patient records

Collect copayments and past due balances

Use EHR/ EMR Sevocity, Altapoint for billing and Advanced MD for scheduling.

Refer patients for CT scans, MRIs, Mammograms

Take patient vitals, test urine samples

Oct 2015-Pres. Tin Lizzy’s, Columbia, SC Hostess/Server

Greet, seat, and present each patron with a menu

Deal with complaints or problems with a positive attitude

Convey messages to kitchen regarding meal preparations

Aug-Oct 15 McDonald’s, Greer, SC Crew Member

Prepared and stocked the customer and prep areas

Recorded and fulfilled orders from the customers; handled money

Improved my communication skills and sales experience while working in a fast-paced environment.

Jan 14-Jul 15 Quality Foods, Greer, SC Cashier

Handled money and assisted customers to my full ability

Familiarized with various products throughout the store

Delivered quality customer service

Memorized key codes for inventory

Aug 14-May 15; Jan 12-Dec 13 Marble Slab Creamery/Great American Cookies, Columbia, SC Baker/Crew

Bake over 400 cookies and brownies daily; Responsible for cookie sales

Maintain an attractive product display; Fulfill orders from the customers;

Encouraged customers to purchase gift cards and/or make a charitable donation

Perform opening and closing of the store: clean and organize the store, count cash drawers & safe

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