Customer Service Manager

Douglas Owen

***** ********* ***** 713-***-****

Richmond, Texas 77406 ***********@*****.***

OBJECTIVE: To obtain a challenging and rewarding position in an Industry that utilizes my experiences, skills and abilities. Ready and willing to take responsibility for field support crews or manage office staff. Doug is a highly motivated and adaptable individual with a proven record of success in a variety of leadership roles.

STRENGTHS:

Excellent Communication and Interpersonal Skills

Outstanding Problem solver with Good Time Management Abilities

Dedicated Team Player Committed to Quality Management and Performance

Quick to accept New Responsibilities and Challenges

Great working relationships with key personnel at Major Utility Companies.

Capable of leading Teams and People, Project Management, Change Management, Employee and Team Development, Budgeting, Strategic Planning, Profit and Loss Management, Communication, Reporting and Analysis.

QUAILIFICATION HIGHLIGHTS:

Ambitious, results-oriented individual with seventeen years experience as Area Construction Manager and other various leadership roles in the Water Production and Wastewater Treatment Industry

Successfully completed oversight and management of multiple expansion and rehabilitation projects in the South Texas area for Water Production and Wastewater Treatment facilities

Experience in Water Well Production testing and Rehabilitation Procedures

Ability to coordinate with multiple contractors on various projects to achieve progressive goals within budgeted limits and on time

Career reflects solid record of achievement and proven abilities in the Water Production and Wastewater Treatment as well as Safety and Training

WORK EXPERIENCE:

Wild Purge LLC South Texas Oct 2014 - present

Independent Contractor, Oil and Gas Operations

Manage multiple maintenance crews in the oil field to troubleshoot and repair specialized equipment.

Oversee multiple contractors simultaneously while keeping Oilfield production to required limits.

Prepare daily production reports for invoicing.

Kept logistical expenses within budgeted parameters.

Increased production on multiple oil field pad sites benefitting overall margin.

Environmental Development Partners LLC Houston, Texas 2010 to October 2014

Manager, Fort Bend Construction Services (2013-2014)

Manage multiple construction crews in the field to complete repairs to District facilities

Managed duties of Customer Service Clerk positions

Prepare work orders for invoicing to clients and related reports

Coordinate time sheets and payroll with subcontract payroll services

Specialized in acoustic leak detection projects for accountability

Fire hydrant flushing, flow testing and repairs

Ensure monthly system flushing and chlorine residual records keeping

Environmental Development Partners LLC Houston, Texas 2010 to 2014

Manager Pecan Grove MUD, Fort Bend Construction Services (2010-2013)

Oversee accounts payable as well as client invoicing and monthly invoicing reports

Managed Flood Levee Safety Program and document reporting for annual Certification

Manage Pecan Grove staff, including Plant operation and maintenance, Customer utility billing, payment processing and Customer service

Water, Sanitary and Storm system maintenance and repair

Generate and review Pecan Grove invoicing

Approve all Pecan Grove subcontractor bill direct invoices

Southwest Water Company Houston, Texas 2007 to 2010

MUD Board representative / Client Manager

Oracle Business Systems Implementation Business Analyst

Facilitated implementation of ERP (Oracle) by documenting and defining scope, analyzing business processes, testing the system, etc

Attend monthly board meetings

Review work orders and completed job paperwork for board meetings

Review vendor invoices for board meetings

Aqua source / Aqua services Houston, Texas 2000 to 2007

Construction Services Area Supervisor

Coordinate annual inspections of facilities with District Engineers

Meter testing and replacement including troubleshooting

Distribution system pressure monitoring and testing

Schedule repairs to punch list items following inspections

Schedule training for personnel and document

Oversee crew leaders and crew’s progress on repairs and installations

Coordinate materials and schedule contractors to complete specialized jobs

Muniservices Inc Houston, Texas 1997 to 2000

Construction Services Crew Leader

Equipment Operator

Schedule and complete repairs to water and wastewater facilities

Coordinate with customers on scheduling access and follow up of repair sites

Transport, maintain, and repair equipment as needed

Complete daily logs of equipment hours, facility equipment run times

Perform monthly preferred maintenance on facility equipment

MILITARY SERVICE

United States Army / 101st Airborne Division Ft Campbell, KY 1992 to 1996

Heavy Equipment Operator

EDUCATION

East Texas Baptist University – Bachelor in Biological Sciences

CERTIFICIATIONS AND TRAINING

Surface Water Operator License level “C”, (TCEQ)

Wastewater Treatment Operator License level “C”, (TCEQ)

Water Distribution System Operator License level “C” (TCEQ)

National Incident Management Systems (NIMS) ICS100, ICS200, ICS700, ICS800

Continuing Education Units Classes and Training (CEU).

Disaster Management for Water & Wastewater Utilities

Customer Service Inspections

Confined Space Entry (applied)

Water Utility Safety, Management and Calculations

Pump and Motor Maintenance

Valve and Hydrant Maintenance

Chlorine Systems and Chemical Handling

Surface Water Production 1 & 2

SKILLS

Extremely knowledgeable with Engineer drawings and Facilities and Plant Inspections

Equipment operation, transport as well as troubleshooting and maintenance.

First Aid including CPR

ORGANIZATIONs

Houston Livestock Show and Rodeo, Transportation Committee Leadership

San Houston Water Utility Association (TWUA) former 1st VP, 2004 -2005

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