Executive Assistant
Resume:
Florentino B. Edra
Kaunlaran Village Caloocan City, Philippines
Cell no: +639*********
E-mail add: **********.****@*****.***
mailto:****.****@*****.***
mailto:****.****@*****.***
POSITION APPLIED FOR: Executive Housekeeper
OBJECTIVE:
To apply and develop my skills and management aspect as a housekeeper in the hotel industry and other applicable areas, while continuously delivering exceptional quality service and achieving excellent customer satisfaction.
SUMMARY:
●Exceptionally talented and resourceful Housekeeper with over 9 years experience in providing efficient and comprehensive housekeeping services to the guest while contributing to the enhancement of cleaning strategy that helps the environment in accordance with Quality Improvement recommendations base in hotel’s standard.
●Proficient in administrative role in the Housekeeping Department, conducts interview of incoming staff, in charge of Housekeeping Staff’s Training, appraisals and imposed disciplinary actions
●Posses excellent communication skills and demonstrate success in building customer relations. Demonstrate effective leadership in the organization with proven skills to meet business needs in timely manner.
QUALIFICATION HIGHLIGHTS
●Room Attendant
●Linen/Uniform Attendant
●Housekeeping Coordinator
●Housekeeping Supervisor
1.Rooms
2.Public Area
3.Administrative
4.Housekeeping Trainer
Housekeeping Manager
Assistant Executive Housekeeper
Executive Housekeeper
WORK EXPERIENCE
Executive Housekeeper
Princesa Garden Island Resort and SPA
78 Rooms and Villas, 4 Hectares Public Area and Garden
Palawan, Philippines
April 2017 to November 2, 2017
Assistant Executive Housekeeper
November 2016 to April 2017
Diamond Hotel Philippines Inc.
500 Rooms
1000 Dr. Quintos St. Cor Roxas Boulevard Ermita Manila
In charge of Housekeeping operations both in rooms and public area
Participate with Executive Housekeeper in Annual Budget preparation
Conduct training for newly hired housekeeping staff
Monitor consistency of operational standard in Housekeeping Department
Inspect VIP rooms both arrival and stay over
Assist in operation in times of high occupancy and back to back
Prepare reports and suggestion to Executive Housekeeper to enhance the team performance and productivity.
Housekeeping Manager
June 2014-July 2016
280 Rooms
Narcissus Hotel and Residence (Winner in Luxury Hotel category in Saudi Arabia)
Riyadh, Kingdom of Saudi Arabia
●Over all in charge of operation of Housekeeping Department as well as Laundry Section.
●Ensures that Assistant Executive Housekeeper and Senior Supervisors are in lines in terms of productivity, quality and consistency of overall cleanliness and orderliness of the Hotel
●Budget Management in terms of supplies, man hours, contract cleaners, chemicals, suppliers and other department expenses are in line.
●Promote, motivates and discipline all housekeeping staff and ensures that all are working in proper conduct.
●Other management duties
Housekeeping Supervisor- 2006- April 2014
Crowne Plaza Manila Galleria, Quezon City
260 Rooms
●Assigns, supervise and direct the housekeeping personnel regarding their work assignment
●Conducts thorough daily inspections of assigned area
●Maintains a logbook where day to day activities and special exceptional events shall be recorded such as guest request, complaints, commendations and any problem encountered during my shift
●Control and manage consumption of chemicals
●Ensures correct usage and maintenance of all cleaning equipments
●Responsible of breakages and losses.
●Prepares work schedule of all staff for day to day operation and special cleaning projects
●Conduct continuous on job training on proper cleaning procedure and latest techniques to improved cleaning methods at reduced cost
●Coordinate closely all administrative concern of the section with the Assistant Executive Housekeeper, maintaining effective employee relation and ensuring high staff morale.
●See to it that all Housekeeping Staff are properly briefed and instructed daily before the start of operation
●Assist in the preparation of Housekeeping Annual Budget
●Perform other duties and function which may be assigned at anytime in different section of the department such as Linen and Laundry.
CARREER HIGHLIGHTS
●Opening Team for Crowne Plaza Manila Galleria 2005
●Winning Ways Superstar (Employee of the Month June 2008)
●Part of opening team of Tagaytay Summit Ridge 2009
●Winning Ways Superstar (Employee of the Month October 2011)
●Department Coach up to present.
SEMINARS AND TRAINING ATTENDED
Master in Management and Leadership Class
KIATA Riyadh Saudi Arabia
●Accelerated Leadership Program 1, 2 and 3
Crowne Plaza Manila Galleria
●Group Training Certificate
Crowne Plaza Manila Galleria
●Basic Life Support and CPR
Red Cross
EDUCATIONAL BACKGROUND
Kapitbahayan Elementary School 1987-1994
Gov Andres Pascual St Navotas City
Macario B. Asistio Sr High School 1994-1998
Kaunlaran Village Caloocan City
Philippine Normal University 1999-2002
Bachelor of Science in Education
Taft Ave. Cor Ayala St. Manila City
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