Customer Service Representative
Resume:
SUMMARY OF QUALIFICATIONS
Skilled and dedicated Customer Service/Bilingual Professional with more than 10 years’ experience consulting, coordinating, solving problems, and supporting in the daily operational and administrative functions.
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
Relationship-development expertise that complements the ability to aggressively build solid client base and drive revenue growth.
Proficient in Microsoft Office (Word, Excel, Power Point) with complete accuracy.
Bilingual, Spanish & Advanced English
PROFESSIONAL EXPERIENCE
JARVIS CUTTING TOOLS, Rochester NH
September/2016 – September/2017 *603-***-**** (Contact name: Deb Dube/HR)
Account Manager Bilingual; Served as a team member to guide and assist all the Hispanic customers. Also, handled customer inquiries, take telephone orders, find solutions appropriate for the customers and the company.
Traveled to Mexico once every other month to assist the bilingual customer personally.
Arranged meetings and coordinate logistics.
Resolved any conflicts following company guidelines.
Served as the company ambassador.
Reinforce customer relationships
J. JILL, Tilton NH
June/2016 – September/2016 *1-800-***-****
Customer Service Representative; Handle customer inquiries, take catalog orders, solve complaints, find solutions appropriate for the customers and the company. Following company guidelines.
TRANQUILITY SPRINGS WELLNESS AND SPA, Laconia NH
May/2015 – June/2016 *603-***-****
Receptionist/Interpreter; Handle appointments, services, complaints calls, customer inquiries, best-option solutions.
Investigated and resolved wide-array of customer complaints and inquires, ensuring highest level of satisfaction.
Assist the Manager with scheduling and demanding’s.
Built connection with customers for more personal attention.
BANK OF NEW HAMPSHIRE, Gilford, NH
October/2012-January/2014 * 603-***-****
Customer Service Specialist/Interpreter; Handle customer inquiries, complaints, mortgages and billing questions. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and also some commercial customers.
Successfully completing Basic Banking, Business Writing and Bank Security courses
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
SABINE STATE BANK, Alexandria, Louisiana.
October/2011-Feb./2012 * 318-***-****
Teller, Interpreter/Bilingual Guide; Served as a team member for guide new Hispanic customers to the banking system. Collaborate with clients in their transactions, funds transfers, handling money and delivery of customer service relationship management techniques.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
TORPLAS S.A., Guayaquil, Ecuador.
January/2009-April/2009 * 011 593 (4) 2110142
Assistant Manager; Provide personal, administrative and business support to the CEO of Torplas S.A., support other members of the executive management team. Maintain CEO’s calendar -- plan and schedule meetings, teleconferences and travel. Enhanced communication between manufacturing department and executive team, fostering a sense of teamwork and collaboration.
Managed a high-volume workload within a deadline-driven environment.
Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
LINKOTEL S.A., Guayaquil, Ecuador.
May/2005-March/2006 * 011 593 (4) 3900004 / 3900026
Customer Service Supervisor, Handle customer inquiries, complaints, billing questions and payment extension/service requests. Coordinate office functions and supervising a team of two administrative professionals. Controlled inventory, and maintained equipment and technology.
Meet/Exceed timelines, multi-task, work in a fast paced environment, follow instructions and make decisions.
Reduced customer complaints in the work year by conducting more strategies in the area.
BOLIVARIANO BANK, Guayaquil, Ecuador
May/2002-Dec/2003 * 011 593 (4) 2305000
Customer Service Representative, collaborate with clients in Collections, advice, financial transactions, debit and credit cards to meet their needs. Also provide counseling to foreign clients (English/Spanish).
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Initiated promotion of bank products utilizing various marketing and advertising methods.
Comprehensive knowledge of, and experience in, leveraging numerous investment instruments in a variety of complex scenarios.
GUAYAQUIL BANK, Guayaquil, Ecuador
Jul/2001-Dec/2001 * 011 593 (4) 3730100
Customer Service Representative, Delivery of customer service relationship management techniques. Handle customer files and documents; provide education to customers about Bank products.
Investigated and resolved wide-array of customer complaints and inquires, ensuring highest level of satisfaction.
Meet Bank standards using a behavior energetic, enthusiastic, positive and self-motivated.
EDUCATION
Colegio Abdón Calderón: Primary School (1987 – 1993)
Colegio de la Asunción: High School (1994-2001) Social Communication
Universidad de Guayaquil: College (2002-2004) Marketing & Publicity
Southern New Hampshire University: College (2014-Present) Psychology
REFERENCES
Donna Harris: 603-***-****
Maddy Haddock: 603-***-****
Ryan Roskilly: 603-***-****
Becky Wing: 603-***-****
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