Sales Customer Service

JOHN J. BATISTE JR

OBJECTIVE

Looking to obtain a position that will enable me to use my strong organizational, award-winning customer service and management skills, and ability to work well with people. I’m looking for a company where I can grow and affect the daily lives of the people around me.

EXPERIENCE

11/2015 – Present JLL @ Kindred Hospitals Houston, TX

Plant Operations Maintenance

Diagnose, troubleshoote, update and repair malfunctioning plant equipment

Maintain, repair and overhaul treatment plant equipment including aeration blowers, barminutors, pumps and motors, compressors, belt press, valves, drive units

Maintain and repair hydraulic control units, chlorinators, chemical feeders, pneumatic equipment and hydraulic pressure systems

01/2010 – 04/2016 ComPRO Tax Houston, TX

Preparer Tax Consultant

Worked closely with clients throughout the year to minimize client tax liability

Entered and tracked client information in company CRM database

Prepared taxes and tax returns for clients annually

11/2006 – 09/2009 Chrysler Jeep Dodge of Sealy Sealy, TX

Finance Director

Analyzed Customer’s financial credit report to determine the proper course of action before submitting to lenders for approval.

Created and established a marketing lead generation CRM system

Hired and managed experienced personnel to utilize lead generation systesm to maximixe company growth and profit.

11/2002 – 10/2003 Town & Country Credit Houston, TX

Loan Officer

Managed the internet sales department which specialized in leads for refinance mortgages

Analyzed customer financial reports to help determine the best way to help them solve their problems

Increased production and retention by explaining the benefits of refinancing their home by reducing the term, lowering their rates, and/or cashing out loan

10/1995 – 08/2002 Texan Lincoln Mercury Isuzu Houston, TX

Internet Sales Manager

Achieved multiple awards and accomodations for consistently producing in the top 2% sales and sales associate of the month

Managed a team of 16 Sales Representative, while becoming a top performer in the internet sales department.

Trained new sales reps in customer interactions, problem solving and how to follow the sales process created by the dealership

EDUCATION

2006 Texas Southern University Houston, TX

Human Performance Degree

INTERESTS

I enjoy spending my free time singing in my church choir and spending time with my family. I also enjoy volunteering my free time to coach youth and minor football.

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