Customer Service Manager
Resume:
CurriculumVitae of Faizel Yusuf Gambo
To whom it may concern
I have enclosed my Curriculum Vitae for your perusal, which fully outlines my qualifications and experience, which I hope will be in -line with those you require.
I’ve spent 16 years at the Elite Supermarket Group of companies and Price Chain Warehouse where I gained extensive knowledge and experience in the Retail, Wholesale and Warehousing environment, which includes receiving of goods, stock controlling, logistics, stock taking, warehousing, goods receipt, invoicing, buying, dynamic customer service, order fulfilment process, conflict handling and many more.
I have spent the last 3 years at Price Chain Hyper as a Receiving manager.
I regard myself as an extremely hardworking individual coupled with excellent communication, organizing and interpersonal skills. I have the ability to work well under pressure and consider myself a highly motivated person always eager for a new challenge.
Thank you for the opportunity and time taken, I hope my application will be considered.
Regards,
Faizel Gambo
Motivation
17 Sterretjie Crescent
Roosendal
Delft
7100
Phone:062******* / 074*******
E-mail *******@*****.*** / ******.*****@********.***
Faizel Gambo
Personal Information
Marital status: Married
Nationality: South African
Age: 38 years
Place of Birth: Cape Town
Identity Number
790-***-**** 084
Drivers Licence
Code 10
Languages
English and Afrikaans
Criminal Offences
none
Education
[1993 to 1997]
Ned Doman High School Cape Town
Highest Standard passed: Grade 12: 1997
Subjects Passed
English HG
Afrikaans HG
Mathematics SG
Biology SG
Woodwork SG
Geography SG
Extracurricular activities
Cape Computer School 1997-1998
Qualification Obtained: Certificate in National Council for Business Training Standard.
General Applications
Windows XP File Management
MS Office
MS Word
Outlook
Power Point
Excel
Spar 3 System
SAP/CRM
Delta System
Arch version 1.23.4
Delta version 2.25.5
Other Qualifications
First Aid: 2004 – 2006
Institute: St Johns Ambulance
Completed Levels: 1, 2 and 3.
Objective
To be successful at everything I do and to work in a dynamic and stimulating environment which create opportunities for self development. I am always eager to learn more about any business and look forward to any new challenge. I can work well on my own as well as within a team and work very well under pressure and consider myself a confident, loyal, honest, trustworthy and extremely hardworking individual that’s always willing to go the extra mile.
Interests and activities
I have a wide range of interests and try to expand my knowledge in them both practically and academically.
Previous Employment
Elite Supermarket: 1998-2005
Duties included:
Warehousing
Receiving of goods
Stock Taking
Driver
Pricing
GRV Clerk
Admin- Data Capturing
Invoicing
Customer Service
Floor and Receiving Supervisor
Store Supervisor
Elite Spar (Vangate Mall): 2005-2009
Job Title: Store Supervisor
Duties included:
Invoicing
Driver
GRV
Stock Ordering
Stock Controlling
Oversee Stocktaking
Buyer assistant
Store Supervisor
To ensure all merchandise is sufficient and on hand for consumer
Elite Food Town- 2009 till August 2014
Job Title: Floor Manager
Duties Included:
Managing stock levels and making key decisions about stock control.
Analysing sales figures and forecasting future sales volumes to maximise profits.
Analysing and interpreting trends to facilitate planning
Ensuring standards for quality, customer service and health and safety are met
Responding to customer complaints and comments
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing
Initiating changes to improve the business
Dealing with staff issues, assist in developing/training of staff members
Grv, Oversee Stocktaking
Price Chain Hyper Vuyani- 2014 September till present
Job Title: Receiving Manager
Duties Included:
Oversees the receipt, verification, and stocking of incoming materials, as well as inventory control.
Responsible for custody and safekeeping of inventory (i.e. inventory control)
Manage receiving, inventory control personnel
Oversee receiving, incoming inspections (when required), stocking, keeping receiving records, and forwarding relevant information to Purchasing (Procurement) for vendor payment
Perform other job-related duties, as needed
References
Elite Supermarket: 1998-2005
Manager : Nadeem Banderker
Elite Spar (Vangate): 2005-2007
Manager : Hussein Bandeker
Elite Food Town: 2008 -2014
Manager : Ragmat Africa
(021) 637- 8077
Price Chain Hyper Vuyani- 2014 till present
Manager: Sedick
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