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Customer Service Manager

Location:
Cape Town, WC, South Africa
Salary:
15000.00
Posted:
December 14, 2017

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Resume:

CurriculumVitae of Faizel Yusuf Gambo

****

To whom it may concern

I have enclosed my Curriculum Vitae for your perusal, which fully outlines my qualifications and experience, which I hope will be in -line with those you require.

I’ve spent 16 years at the Elite Supermarket Group of companies and Price Chain Warehouse where I gained extensive knowledge and experience in the Retail, Wholesale and Warehousing environment, which includes receiving of goods, stock controlling, logistics, stock taking, warehousing, goods receipt, invoicing, buying, dynamic customer service, order fulfilment process, conflict handling and many more.

I have spent the last 3 years at Price Chain Hyper as a Receiving manager.

I regard myself as an extremely hardworking individual coupled with excellent communication, organizing and interpersonal skills. I have the ability to work well under pressure and consider myself a highly motivated person always eager for a new challenge.

Thank you for the opportunity and time taken, I hope my application will be considered.

Regards,

Faizel Gambo

Motivation

17 Sterretjie Crescent

Roosendal

Delft

7100

Phone:062******* / 074*******

E-mail ac3pmc@r.postjobfree.com / ac3pmc@r.postjobfree.com

Faizel Gambo

Personal Information

Marital status: Married

Nationality: South African

Age: 38 years

Place of Birth: Cape Town

Identity Number

790-***-**** 084

Drivers Licence

Code 10

Languages

English and Afrikaans

Criminal Offences

none

Education

[1993 to 1997]

Ned Doman High School Cape Town

Highest Standard passed: Grade 12: 1997

Subjects Passed

English HG

Afrikaans HG

Mathematics SG

Biology SG

Woodwork SG

Geography SG

Extracurricular activities

Cape Computer School 1997-1998

Qualification Obtained: Certificate in National Council for Business Training Standard.

General Applications

Windows XP File Management

MS Office

MS Word

Outlook

Power Point

Excel

Spar 3 System

SAP/CRM

Delta System

Arch version 1.23.4

Delta version 2.25.5

Other Qualifications

First Aid: 2004 – 2006

Institute: St Johns Ambulance

Completed Levels: 1, 2 and 3.

Objective

To be successful at everything I do and to work in a dynamic and stimulating environment which create opportunities for self development. I am always eager to learn more about any business and look forward to any new challenge. I can work well on my own as well as within a team and work very well under pressure and consider myself a confident, loyal, honest, trustworthy and extremely hardworking individual that’s always willing to go the extra mile.

Interests and activities

I have a wide range of interests and try to expand my knowledge in them both practically and academically.

Previous Employment

Elite Supermarket: 1998-2005

Duties included:

Warehousing

Receiving of goods

Stock Taking

Driver

Pricing

GRV Clerk

Admin- Data Capturing

Invoicing

Customer Service

Floor and Receiving Supervisor

Store Supervisor

Elite Spar (Vangate Mall): 2005-2009

Job Title: Store Supervisor

Duties included:

Invoicing

Driver

GRV

Stock Ordering

Stock Controlling

Oversee Stocktaking

Buyer assistant

Store Supervisor

To ensure all merchandise is sufficient and on hand for consumer

Elite Food Town- 2009 till August 2014

Job Title: Floor Manager

Duties Included:

Managing stock levels and making key decisions about stock control.

Analysing sales figures and forecasting future sales volumes to maximise profits.

Analysing and interpreting trends to facilitate planning

Ensuring standards for quality, customer service and health and safety are met

Responding to customer complaints and comments

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing

Initiating changes to improve the business

Dealing with staff issues, assist in developing/training of staff members

Grv, Oversee Stocktaking

Price Chain Hyper Vuyani- 2014 September till present

Job Title: Receiving Manager

Duties Included:

Oversees the receipt, verification, and stocking of incoming materials, as well as inventory control.

Responsible for custody and safekeeping of inventory (i.e. inventory control)

Manage receiving, inventory control personnel

Oversee receiving, incoming inspections (when required), stocking, keeping receiving records, and forwarding relevant information to Purchasing (Procurement) for vendor payment

Perform other job-related duties, as needed

References

Elite Supermarket: 1998-2005

Manager : Nadeem Banderker

(021-***-****

Elite Spar (Vangate): 2005-2007

Manager : Hussein Bandeker

(021-*******

Elite Food Town: 2008 -2014

Manager : Ragmat Africa

(021) 637- 8077

Price Chain Hyper Vuyani- 2014 till present

Manager: Sedick

(021-***-****/083-***-****



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