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Customer Service Administrative Assistant

Location:
Salary:
2000
Posted:
December 14, 2017

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Resume:

Curriculum Vitae

Sneha Leon Puthenchakalakal

Contact: +971-*********/ +971-*********

Email id: *************@*****.***

Dubai, U.A. E

Objective:

To obtain a position that will enable me to use my strong organizational skills, award- winning educational background, and ability to work well with people. Experience:

Administrative Assistant

Nostalgia Classic Cars In Dubai ( August 2017- Present)

Perform data entry and scan documents.

Answer and direct phone calls.

Organised and schedule appointments.

Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.

Answer calls from customers regarding their inquiries and provide car’s details.

Schedule and coordinate meetings, appointments and travel Arrangements for Managers.

Maintain office supplies for department.

Make Quotation, Invoice & handle Petty Cash.

Fill job card and do follow ups.

Cabin Attendant

Indigo Airlines {December 2012- March 2017}

4 year 3 months experience as a cabin crew member.

Highly skilled in greeting passengers in a polite manner.

Professional and neat appearance.

Comprehensive knowledge of checking safety and security throughout the cabin.

In-depth knowledge of maintaining consistently high onboard standards.

Proven record of taking and accepting responsibility for crew and passengers.

Able to take the initiative to address tricky issues.

Able to give exact and detailed information to passengers.

Thorough understanding and desire to learn airline policies in accordance with operations manuals.

Able to ensure sales targets are met and exceeded beyond expectations.

Restaurant Hostess

Taj Hotel Palace and Resort Mumbai {February 2012-August 2012}

1 year experience as a Restaurant Hostess in 24 hours Coffee Shop Shamiana.

Greeted and seated guests at the same time as monitoring the flow of guests in keeping with seating chart and servers.

Answered all questions regarding the menu and services.

Ensured coverage of the hostess stand at all times.

Answered phones, took messages and made reservation.

Handed off the guest to the member of staff serving at table.

Anticipated the guest’s requirements and personalized service by using the Guest’s name.

Monitored reservations of VIPs and Special Guests.

Assisted in maintaining the cleanliness of the restaurant.

Laxmi cars Pvt. Ltd. Suzuki

Assistant Service Advisor Mumbai – India (May 2011 – January 2012)

• Schedules appointments, answers phones and collects funds for services performed.

• Writing service orders and descriptions of problems and repairs.

• Translating customers' repair problems into standard repair terminology.

• Ability to effectively communicate with customers regarding services recommended and performed.

• Prepares service estimates, sells routine maintenance / repair services and conducts follow-ups regarding unsold services and customer inquires.

• Performs opening and closing responsibilities.

• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.

• Performs other duties as requested.

Call to connect -BPO

Customer Service Executive Mumbai – India (April 2009- May 2010)

• Answer calls and respond to emails.

• Handle customer inquiries both telephonically and by email.

• Manage and resolve customer complaints.

• Provide customers with product and service information.

• Enter new customer information into system.

• Update existing customer information.

• Process orders, forms and applications.

• Identify and escalate priority issues.

• Route calls to appropriate resource.

• Follow up customer calls where necessary.

Education qualification:

• Graduate, Business Management, Nirmala Memorable Foundation, India, 2011.

• Higher secondary, Shankar Narayan College, India, 2008.

• Secondary school, St Mary’s High School, India, 2006. Certification & Training:

• Certified course in Computer technology.

• First Aider & CPR.

Key skills:

• Strong Communication skills.

• Outstanding customer service skills.

• Ability to solve problems.

• Adaptable, resourceful and organised.

• Self-motivated and team building.

• Excellent presentation skills.

• Capable to work under pressure.

• Quick leaner.

Technical Skills:

• MS office.

• Programming and Accountancy.

• Web designing.

• Tally ERP.

Personal Details:

Date of Birth. : 09th November 1990.

Gender. : Female.

Nationality. : Indian.

Passport : P9271902.

Languages spoken : English, Hindi, Marathi, Arabic. Marital Status : Married.

Visa status : Employment.

I hereby declare that all the above particulars furnished by me are true to the best of my knowledge.

Sneha Leon Puthenchakalakal.



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