IMTIAZ MERCHANT

I-****, Green Park, Usha Darshan Dev CHSL, Oshiwara, Andheri West, Mumbai -400 053

Mobile: 91-989******* Email: ac3ph0@r.postjobfree.com

Senior level positions in Program / Delivery Management/ PMO, Account Management, IT Consulting to deliver solutions for complex product, business process management & technical requirements; in the IT sector.

Professional Profile

IT professional with over 25 years rich experience in the industry, associated with reputed Banks, managing & overseeing Project / Program Management, IT Consulting, Customer Accounts and the successful initiation, execution & delivery of software projects in a diverse range of technologies. Demonstrated competencies in conceptualisation / creation of flexible / expandable software architecture to meet client requirements. Insightful knowledge of business process analysis and design, domain & technology expertise with strong integration skills. Adept in acting as an ambassador of change for successful implementation of business solutions in organisations within pre-set budgets and deadlines. An enterprising leader with the ability to train and motivate cross-cultural teams in optimising their performance levels. Oracle Certified Bid Manager Level 3 (Manage Bids > $1MM) and Oracle Certified Project Manager (Manage Projects $4MM and above)

IT Skill Sets

Functions : Program Management, Project Management, System Development, Implementation and Support.

OS : UNIX, Windows NT, DOS Based, Prime

Languages : Oracle, Developer 2000, Oracle PL/SQL, Business Basic Plus (BBx4, Pro5), PHP

Products : Business Objects, Microsoft products, Oracle Products

Packages : Banking Packages MicroBanker, Flexcube and COSMOS.

Areas of Expertise

Program / Project Management

Project Management, Process definition and monitoring compliance

Project planning, scoping, effort estimation, tracking. Client communication & presentation.

Implementing project plans within pre-set budgets and deadlines.

Initiating offshore Delivery Management for technical deliverables of projects.

Assessing vendors & Managing Inter Group Co-ordination.

Mapping, defining, analysing processes to implement CMMI Frameworks.

Handling recruitment, team mentoring, deployment, monitoring and development.

IT Consulting

Interfacing with clients for Business Process Analysis and Mapping with identification of system / processes and priorities.

Conducting Case / System / Process Study, Requirements Management.

Architecting solutions, Process Reengineering & Development

Calculating ROI & ROEI with focus delivering promised value of applications.

Relationship Management

Budgeting and Forecasting Revenues

AR Tracking and Client co-ordination

Resource Planning and Utilization Monitoring

Meeting deadlines and TAT without compromising quality norms and adhering to SLA.

Initiating Delivery Management & Post Implementation support.

Understanding & co-ordinating client’s needs / enhancements, customisation, software-related issues, provide solutions in adherence to delivery schedules.

Achieving customer satisfaction by ensuring service quality norms and building the brand image by exceeding customer expectations.

Project Management Office

Sales and Contract Management

Project approvals, Creation and Tracking

Invoicing

Forecasting Revenues and Resources

AR Tracking and Client co-ordination

Senior Management Reporting

Career Highlights

Since Jun’96 Oracle Financial Services Software Limited Senior Consultant

Company : Oracle Financial Services Software Limited (OFSSL) (Formerly I-flex Solutions Limited and Citicorp Information Technology Industries Limited – CITIL) (1996 – Date)

Current Assignment :

-Head of Project Management Group for HDFC Group with a strength of 100+ Employees

-Budgeting, Forecasting, Invoicing and AR Monitoring for HDFC Team.

-Program Management, Bid Management and contract management for HDFC related projects

-Project Tracking and Monitoring for all HDFC related projects

-Defining processes and monitoring all existing process compliances for the group

- Interface with Senior Management on all HDFC Related issues

Previous Assignments :

-Delivery Manager for Corporate Banking and International Operations customizations for HDFC Bank

-Head of Change Control Board for Corporate Customization team for HDFC Bank

-Project Manager for Onsite implementation/ upgrade of Corporate Banking Solution at

oRabobank (Shanghai – China)

oTrust and Investment Bank Limited (Moscow – Russia)

oPeriera Affin Bank (Malaysia)

oCentral Bank of Malta (Malta)

oUnion Bank of Jamaica (Kingston – Jamaica)

oFirst Banking Corporation (FBC) Bank in Zimbabwe

oLoita Bank, First Merchant Bank, Indefinance and Indebank (Malawi)

oCFC Bank (Nairobi – Kenya)

oMerchants Bank Limited, Social Security Bank (Accra – Ghana)

oUniversal Trust Bank (UTB) First Security Bank (Lagos – Nigeria)

oBarclays Bank India

-Onsite Support manager for Donau Bank (Vienna – Austria)

-Offshore Development Manager for

oInterface development at Canara Bank

oOffshore Upgrade of Corporate Banking Solution at IMF – US

oSACO Bank (India)

o

-Offshore Implementation Manager for

oUpgrade of Flexcube at BNB Bhutan

oUpgrade at ABSA Namibia

oCorporate Banking Implementation at Barclays Bank India

-Consultant at SIDBI Mumbai on Data Migration and Interface Design

-Head of Global Support for Micro Banker. Responsible for support for 105 customers across 60 countries

Apr’93 – May’96 Nucleus Offshore Software Pvt. Ltd. System Analyst

Location : Citibank N.A. (1993 – 96)

Role :

- Project Manager for the Credit and Operation teams at Citibank N.A & Head of Software Support Team

Responsibilities:

- Analysing, designing, developing and supporting for the Credit & Operations department.

- Heading software support team, responsible for providing round-the-clock support for COSMOS.

Contribution :

- Analyzed, Designed and Developed Central Liability and Treasury Position reports for Credit and Treasury department. This set of reports gave tenor wise Banks and Customers position which were used to determine the CRR, SLR and Treasury positions for the Bank.

- Designed changes to Customer Credit Rating and position reports.

- Introduced Summary and tenor wise position option to the same.

- Initiated Software Error tracking system .This system semi-automated the process of support and reporting for COSMOS as per Citibank N.A. guidelines.

Location : Citicorp Information Technology Industries Limited (CITIL – 1995)

Role :

- Acting as Team Leader in changes to enhance their Banking Software (MicroBanker), to support 19 digits to their Banking.

Contribution :

- Analyzed, Designed & managed changes done for End-of-Day programs to support 25 digits.

- Designed and Developed function to support 30 digits.

Team Size : 6- 8.

Jun’92 – Mar’93 Trilogy Software Consultant

Location : Citibank N.A. (1992 – 93)

Role :

- Member of the Software team at Citibank N.A. associated with development and Support of their Corporate Banking solution (COSMOS).

Contribution :

- Responsible for changes in Banking Solution of Citibank N.A. (COSMOS) for Operations, Credit and Securities department

Academic Credentials

B.Sc. (Physics & Computers) from University of Bombay in 1989.

IT Certifications

ASM (Advanced Diploma in System Management) from N.I.I.T in 1990.

Oracle D2K from SIS in 2000.

Oracle Certified Bid Manager Level 3

Oracle Certified Project Manager Level 4

Trainings

Train The Trainer from Nucleus Software in 1992.

Advanced training in Business objects from i-flex in 2001.

The Project Management Workshop from Oracle in 2011

MCD : Advanced Consulting Deal Management (ACDM) (Formerly titled MCD 501/503) by Oracle in 2012

Personal Details

Date of Birth : 1st November 1968.

Passport Number : L4340533

Valid till : 12th August 2023

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