Information Technology Engineer

MUHAMMED HAROON

Mobile No: 425-***-****

E-mail: ************@*******.***

Objective

Obtain a position as a team-player in a people-oriented organization where I can utilize my skills and maximize my experience in a challenging environment. To be associated with the organization that provides me an opportunity to show my skills and improve my knowledge with the latest trends to work dynamically towards the growth of the organization. As a US green card holder, I can show full dedication in my field of work as well as establish a strong communication network to ensure that the company’s goals are met.

Status: U.S. Green Card Holder

Professional Summary

Professional with 7 years of experience in Windows Systems Administration and Management.

Proficient in IT Infrastructure environment.

Proven experience with network, operating systems and data management such as archiving and backup and recovery systems.

Experienced in managing AD, Azure Cloud Computing, Cisco IronPort, Citrix, Desktops, End User Support, Exchange, IP Phones, Lync, Office 365, SCCM, SCOM, VMware Virtualized Infrastructure, windows server implementation and troubleshooting of mission critical IT system assignment.

Experienced in managing Data Center equipment and monitoring data center health.

Technical Skills

Cloud Computing: Microsoft Azure

Databases: SQL Server

Help Desk and End User Support

Networks: TCP/IP, DNS, DHCP

Servers: Windows server 2003\2008\2012, Microsoft Exchange

Storage: SAN

Virtualization: VMWare, Hyper-V

Certification

Microsoft Certified Systems Engineer

Certified Program in Microsoft Azure - Cloud Computing

Course Attended

Cisco Certified Network Associate

Award

Certificate of appreciation for achieving customer delight award

Work Experience

August 2017 – Till Now: Tuesday Morning, Lynnwood, Washington

Associate

oRecognized for the ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback.

oMaintain a reliable and friendly professional attitude that enables an environment with lack of oversight and high level of collaboration in team environments.

oManage proper and attractive merchandise display through strategic placement of products that ensure maximum purchases.

oStock, replenish, and organize inventory with accuracy and efficiency.

oProcess customers payments through POS register system by cash, check, and card.

oAttend phone calls and ensure messages are relayed.

oHard worker with high energy and great communication skills.

oMaintain constant presence on sales floor to address customer needs.

oFollow latest trends in order to provide up-to-date information to customers.

April 2016 – May 2017: Mindtree Ltd., Redmond, Washington

SQL & Power BI Incident Manager

oAs an incident manager, helped the team monitor and assign cases in a timely manner, based on the availability of engineers and their skill set that were required by the customer.

oPrioritized customer satisfaction in our line of work and emailed customers if engineers could not be found on time to work on their cases. By emailing them, the customer gets an update about their case and is aware of what is going on, rather than feeling left out of the loop or unsatisfied with the lack of response.

oLearned SQL Power BI and Azure portal and could then identify the nature of the customer’s problem better. This was a huge advantage because the engineer best suited to the job was contacted first and overall sped up the process by avoiding the case being sent to the wrong queue.

oCoordinated with colleagues if they were stuck with any case, so that the work atmosphere could stay focused and calm – an important feature in the workplace.

oTo ensure everything was running smoothly, made sure to follow up with the engineers who were assigned cases and got the latest updates.

oMade known new technology, which was more user-friendly, to the managers so that everyone could communicate more efficiently with the engineers.

oGiven many shouts of appreciation for “perfect” work by different managers. Mainly because I ensured that everything was done in a proper manner.

October 2012 – October 2015: Aggreko (Singapore) Pte Ltd., Singapore

IT Support Analyst

oPrimary tasks involved maintaining Active Directory, DHCP, DNS, Domain, File & Print Server, FTP, Terminal Server, Local Security Policy, Computer Management, File Sharing, File Recovery, and Remote Administration. vCenter Operations Manager, ThinApp and VMware View desktop virtualization infrastructure (VDI).

oSupported Windows XP/7/10, 1,000+ Users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, SCCM client install startup scripts, etc.

oImplemented all applicable security and application patches and required configuration changes to the SCCM infrastructure.

oManaged multiple Windows systems with Microsoft SCCM providing Health, asset management, remote control, and software distribution.

oDay to day tasks involved MS Exchange Administration, SPAM filters and vulnerability scanners, troubleshooting server related issues, updating drivers, monitoring network, supporting Citrix, Lync and McAfee data leakage prevention tool

oResponsible for backup procedures, file restorations, Office 365 migration support, MS Exchange policies, handheld devices and Vendor management.

oSupported multiple locations within Southeast Asia remotely and through phone and Email.

oTasks involved resolving all end user issues, troubleshooting various Microsoft Operating systems and Applications, in-house application, Cisco IP Phone, Polycom and other IT support related tools, providing solutions to clients through remote support.

oEfficiently met SLA’s by prioritizing and actively troubleshooting high priority incidents to provide resolutions.

May 2010 – October 2012: D&B TransUnion Analytic and Decision Centre, India

Server Support Engineer

oPrimary tasks involved supporting ESX Servers, 195 Virtual Machines, provisioning and re-provisioning of virtual resources, implementing IP based category servers

oDay to day tasks involved Data center infrastructure management, creating and managing VPN users on F5 FirePass SSL; monitor network availability; managing and blocking uncategorized URLs

oTasks involved performing Snapshots, cloning, Migration of VM ware convertor; Virtual Infrastructure client.

oTasks also involved enabling/disabling ports in FortiGate, administering Smart Security, updating security patches to end points.

oResponsible for maintaining Avaya PBX systems in production, including creation and deletion of passcode for calls; handling web traffic and email security control in Cisco IronPort appliances; generating reports on SAWMILL tool

oPerformed vulnerability checking through QualysGuard

oMonitored the CIBIL DR & Decision Center Server Network connectivity in NetFlow Analyzer, OpManager and ADManager Plus

Education

B. Tech (Information Technology), Anna University, Chennai, India

Bachelor of Computer Applications, Annamalai University, Chidambaram, India

Diploma in Information Technology, Directorate of Technical Education, Chennai, India

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