Customer Service Administrative Support
Resume:
Katie Hartman
Decatur, AL ***01
************@*****.***
Education Bachelor of Business Administration, December 2014 University of North Alabama, Florence, AL
Major: Management
Cum Laude GPA 3.62
Technical Skills Excel, Word, PowerPoint
Employment Greater Huntsville Humane Society, Huntsville, AL P resent Experience Animal Care Technician, A ugust 2015-September 2017
● Provided administrative support such as application processing, records maintenance, and other support to Director of Operations as required
● Maintained detailed and current information on all animals in facility.
● Provided exceptional customer service to visitors to the center.
● Supported special events and offsite activities to facilitate and encourage adoption of shelter animals
● Provided assistance to the clinic technician, including administering shots, Dispersing medications to animals, and drawing blood as requested
● Maintained a high level of cleanliness in all areas of building, including the kennels, cat room, and public areas
● Monitored and report any animal health issues to management
● Provided tours to potential adopters and relayed information in a helpful and courteous manner.
● Conducted home inspections of prospective adopters and provided recommendations to management
● Assisted with volunteer orientations and trained, educated, and mentored new volunteers
● Entered client and animal information into shelter database YMCA of the Shoals, Florence, AL
Courtesy Counter Associate, November 2013-June 2015
● Provided administrative support such as applications processing, coordinated schedule changes for customers and employees, application issue resolution
● Provided exceptional customer service to YMCA members, including courteous enforcement of rules and resolving conflicts and customer situations in the absence of managers
● Entered membership information and helped maintain computer database
● Cash Management – receipt of payments and management of cash drawer
● Performed clerical work such as typing, taking and transferring phone calls, and filing paper work
● Provided tours of the facility to new and potential members
● Informed members when there was a problem with their membership and assisted them with resolution
Building Supervisor, September 2011-May2012
● Provided exceptional customer service to YMCA members, including courteous enforcement of rules and resolving conflicts and customer situations in the absence of managers
● Provided tours of the facility to new and potential members
● Organized and monitored birthday parties
● Ensured a clean and orderly building at day's end Honors Dean’s List
Member of Alpha Lambda Delta
Member of Delta Mu Delta Business Honor Society
Academic Achievement Award
Volunteer
Experience Lucky Dog Committee
● Planned, wrote, and presented animal care educational program to elementary schools and Boys and Girls Clubs in North Alabama
Kennel Aide at Florence Lauderdale Animal Shelter, January 2014 – May 2014
● Various kennel support duties
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