Project Management Customer Service

MAIKE PETERSEN

**** ******* **** **** * Lauderhill- FL- 33319 Email: *.**********@*****.***

Cellphone:973-***-****

www.linkedin.com/in/maike-petersen-6234bb127

Summery I am a highly organized and proactive working person, offering more than 26 years of Administration Experience in Corporate Offices and Project Environments, providing skillful Administrative Support to Senior Executives and Project Managers.

Highly self-motivated, professional with a strong work Ethic, dedicated and focused. I’m able to compete multiple Tasks and follow through, to achieve Project goals.

Contractor Work Experience Contractor Work 02/2008 – 10/2017

Main Contractor Activities: Project Management Office, qualified Management Assistant, Project Assistant, Executive Assistant.

Reference List of Customers as a Contractor:

Project Management Office- PMO - Westnetz GmbH

Project Management Office -PMO - Bayer AG, Leverkusen

Project Assistant - Multi Development Germany GmbH

Executive Assistant- Bain & Company Inc

Management Assistant -WSH German Investment GmbH

Office Assistant - SEP GmbH Ratingen

Contractor PMO- Project Management Administrator Westnetz GmbH, 04/2016–10/2017 Dortmund- Germany

Central information point for all Project Team Members regarding Project Standards.

Support of the PM, Scrum Master and Project Teams in a Day-to-Day Operation as well as conceptional and strategy Tasks.

Training and Support in the use of Project Tools and Software.

Assisting with Conception, Redesign and Implementation of the Project Management Concept. Contractor PMO- Project Management Office – Bayer AG, Leverkusen-Germany 01/2012–3/2016

Prepared Budget Requirements and implemented Cost cutting Solutions.

Coordinated and set-up high level Conference calls, Board of Management Meetings, special Events and Travel Arrangements for Executives.

Developed Project Schedules and circulated Project Documents to the Team Members, Clients and other Authorities.

Professional Work Experience Management Assistant - Brunswick Marine in Germany GmbH, Hilden 03/2006–01/2008

Supporting all Management Tasks, coordinating Decision-making Processes at the Management Level, and monitoring or demand Results

Optimal Preparation, Planning, Prioritization, Implementation, Coordination and control of Business Processes in Support of the CEO.

Travel Management

Interface Management for Business Management in all Directions, to internal and external contact Partners

Preparation of Strategic Meetings and processing of Reports

Central Office for internal and external Communication

Transfer of Project Tasks

Customer Service Coordinator - Merrell Europe B.V - Düsseldorf- Germany 04/2003–03/2006

Support of the Purchasing Team and Representation of the Sales Managers during their Absence

Quotation to our Customers with well-founded Clarification of Prices and Delivery Times

Create Presentations

Interface Function between Customers, Suppliers and our internal Departments Sales Assistant - Ahrend GmbH - Düsseldorf- Germany - 01/2002-03/2003

Professional support of the entire Sales Team

Scheduling and quality-Compliant handling of the Quotation process as well as complete Order Processing

Project Management, Event Organization including Travel Processing Customer Service Representative and Ticket Agent -Continental Airlines Düsseldorf 03/1998-10/2001

Processing Complaints and complaint Management

Professional Support and competent Advice of our international Customers.

Administrative Activities in Support of daily Operations Ticket exhibition and Sale.

Accounting and Monthly Statements

Assistant Air Freight Sales / Internal Service - Kuehne & Nagel AG & Co, 02/1991-12/1992 Airport Düsseldorf

Planning worldwide Air Freight Shipments in the Export Sector.

Takeover of the Booking with the Airlines, the Creation of the Transport Documents and the Order entry

Direct Communication and trusting Cooperation with Customers, Carriers, Airlines and Partners in Germany and abroad

Independent Creation and processing of Statistics and Analyses

Provide quality Customer Service to all Vendors, Shippers and Agents in order to facilitate the required Objectives and provide Customers with daily Updates.

Professional Training Kuehne & Nagel AG & Co. International Carrier 01/1989-01/1991 professional Training as Forwarding Merchant

Qualification: Examination of the Chamber of Industry and Commerce as Forwarding Merchant

Education Open University Hagen, Germany 10/2012-4/2019

Part-time study: Bachelor Degree

Graduating in 2019

Commercial College 09/1985-08/1987

Ratingen- Germany; Degree: Commercial College Degree High School 09/1979-08/1985

Mettmann- Germany; Degree: High-School Certificate

Stay abroad Chicago / USA 07/1987-10/1988

Au-pair and Study times at Harper College,

Hoffmann Estates, IL

Academic education and schooling Professional Scrum Master (PSM-I) 06/2017- 6/2017

Two-day workshop

Haufe Academy, Nuernberg Germany 10/2012-01/2013

Degree: Qualified Management Assistant

Academia Andaluza, Conil –Spain 10/2004-10/2008

Certificate courses Spanish; Nivel B1

Skills Language: German: Mother Togue

English : Proficient User -> English Higher Certificate CEF C1 Spanish: Basic User

Computer: Microsoft Office: Word, Excel, PowerPoint, Outlook; One Note, MS Sharepoint, Lotus Notes, SAP.

Personal Interests Field hockey, Running, Tennis, Rowing, Animals, Riding, Golf Traveling, to discover different Cultures with their People and Languages

–References Lead IT M2C – Jan-Wilm Buschkamp – Westnetz Germany, ***-****.*********@********.** Phone: 0149- 231-***-****.

Michael Harris, United Airlines, Newark USA, ****************@*****.*** Remark: GC holder with Authorization to Work in the US Reference List of Customers as a Contractor

Westnetz GmbH - (Electricity and Gas industry) Project Management Office (PMO) 04/2016-10 /2017

Support of the Project Manager, as well as Project Team and Scrum Master in daily Operations as well as conceptual and strategic Tasks.

Support in the Conception, Development and Implementation of the Management Concept

Organizing and coordinating Meetings, Workshops and Events.

Approvals for new Project Employees to Docu-Tool etc.

Room Management/occupancy Plan of the Meeting rooms

Central Information point when using PM tools and Software.

Ticket Creation and monitoring the Customer Requirements in the ITSP tool.

Participation in Project Meetings for better Support of the Project. Bayer AG - (chemical and pharmaceutical industry) Project Management Office (PMO) 01/2012-03/2016

Budget/Cost Controlling

Support of the sub-Project Manager to guarantee a successful Process

Maintenance of arising Action items/ Decisions/ Issues in the Project

Careful Project Documentation in Coordination with the sub-Projects Managers.

Issue tracking in the Documentation Tool

Independent Identification of potential Improvements and their Implementation in the operational Project Business.

System Admissions for new Project Team Members to the Company documentation Tool etc.

Room Administration/ allocation Plan of Conference Rooms

Planning of Key User trainings / Tracking trainings in the documentation Tool

Central Information for all Project Team Members regarding PM standards

Development and Execution of Communication Activities in coordination with the Board of Directors

Organization and Coordination of Meetings, Workshops, Event Organization (Kick-off, Go- live Events, Townhall Meetings)

Prepare and Publication of the monthly Newsletter on the Sharepoint Platform

Offer monitoring and Coordination of the Order and Delivery Process of Merchandise

Processing of Time Management in Project Software Tool OPS

Working with Document Libraries in SharePoint

Multi GmbH – (Development and Asset Management) Project Assistance 09/2011- 11/2011

Archiving and Administration of the Administrative archive;

Planning and Organisation of Meetings, Conferences and Workshops

Completion of General Correspondence (including appointment management

Customer Services in the Reception and for Meetings

Active Support of Project Management Tasks

Effective work with the Microsoft Office Package

Completion of Orders and subsequent Audit

Organizational office Activities related to the Support of Day-to-Day Business Reed Exhibitions Germany GmbH- (Leading Event Organizer) Project Assistance 01/2011 09/2011

Organization of Meetings and Events, both internal and external

Topic-specific Research of information

Creation, Coordination and Processing of Task lists and To-Do lists

Independent Editing of further Own projects

Support and Relief of the Project Management in all tasks for the Preparation, Implementation and Follow-up of Public fairs and Cooperation Events Bain & Company (Business Consulting)- Executive Assistant 08/2010-07/2011

Perform a wide Variety of Administrative Task for the Associate Partners.

Organisation of Meetings and Appointments for Internal and external Meetings.

Processing of Expenses and Travel Costs.

Development and Preparation of Work Templates, Management of Inventory. Hardware and Software.

Coordinate the Appointments of the Project Manager.

Preparation of Reports of the Project Meetings.

Planning and Organisation of Travels and Events and Conferences.

Revision of studies, presentations and tenders.

Execution of the Correspondence like Business letters, Invoices. Expenses, Appointments etc.

Accounting.

WSH Family Office - (Organization and Services) Management Assistant 06/2010-09/2011

Independent Design, Organisation and Execution of all Secretarial Duties.

Schedule panning and Appointment Coordination

Monthly Reporting and Controlling

Support the Accounts receivable, Execution of Payment Instructions, Examination of incoming Invoices

Travel planning for the Managing Director

Reception and care for important Clients

Processing of incoming and outgoing mail.

Speciality European Pharma GmbH, (Speciality pharmaceutical) Office Assistant 05/2009- 06/2010

Responsibility for Data Processing Structure including Data Backup

Server monitoring and Interface between external IT System house and Field Service,

Preparation of Accounting documents for the purpose of Transfer to the Tax Adviser

Project assistance in the Organisation of Conferences and Fairs

Contact Person and interface for personnel Topics.

Coordination and Planning of Meetings and business Travels

Preparation and processing of Presentations, Reports, Protocols

Interface and Coordinator for Managing Director and other Managers,

Processing of highly confidential documents and Information

Contact partner in case of Absence of the Managers Siemens VAI GmbH- (Metals Technologies) Project Management Office (PMO) 04/2008-02/2008

Preparation and follow-up, Moderation of internal Meetings (Jour Fix)

Open-item-Tracking

Assistance in the Requirements Management, in the planning and controlling of Projects

Preparation and maintenance of Milestone and Project plans

Tracing of Status and Preparation of Project Status Reports

Assistance in Risk management and Resources Management

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