Sales Engineer
Resume:
Ken Mitchell
Northfield NH
***************@*****.***
OBJECTIVE
To work with the team, promoting, hunting, and uncovering new opportunities, where I can utilize my experience to work with customers, sales, management and staff. Generate ideas and create opportunities to enable sales to grow and expand the solar portfolio. To create an atmosphere that helps customers purchase the product and grow sales. To cultivate brand loyalty and long-term relationships with outside businesses and customer organizations.
EXPERIENCE
BirdsEyeView Aerobotics Assemble test and install commercial drone and components
August to present
Working with different sub-assemblies, creating harnesses with various connector types, assembling crimping soldering, and testing the various assemblies.
Connection, Merrimack NH Sr. Lenovo server sales product specialist
12/28/2014 - 5/10/2017 supporting approximately 600 sales reps.
Working very closely with the channel partner
Specializing in server, storage, network, battery backup, hyper converged, Nutanix, cloud solutions. Engaging with customers and uncovering additional potential opportunities. Sizing for storage, recommend backup systems, sizing for exchange environments, and VM instances. Hunting opportunities for growth and expansion.
PCconnection, Merrimack NH Sr. APC Sales product specialist
3/28/2009 - 12/28/2014 Supporting approximately 600 sales reps. Working very closely with the channel manager.
Consulting with customers and providing site assessments. Exceed goals and help others exceed their goals to grow and expand the company.
Specializing in APC Data center infrastructure for all power and cooling. Sizing 3 phase and single phase and DC UPS systems. Sizing heat loads and Air Conditioning systems and subsystems. Conduct customer site visits to diagnose and recommend, A/C, UPS, rack enclosures, distribution systems, and software management systems for reporting and monitoring. Configured hot and cold aisle containment systems.
PCconnection, Merrimack NH APC Sales product specialist
3/28/2005 - 3/28/2009 Supporting approximately 450 sales reps.
Specializing in AC/DC power, rack, distribution, A/C, and monitoring systems. Participated in customer visits, recommending, power, cooling, air flow systems, in rack redundant power distribution systems for systems,networks and monitoring software.
Digital Equipment/Compaq computer/HP
1996-2003
Solution Architect
Call center reseller support for computer, network, storage subsystems, Unix 64 bit os.
Responsible for supporting resellers and channel partners, supplying and answering technical questions for server, storage, networks, researching and working with engineering when additional information was required. Customer satisfaction is always 1st in mind.
Digital Equipment/Compaq computer
1981- 1996
Field support for Northeast area. Supporting Fe reps for large systems, disk and tape systems traveling throughout New England. Working under pressure within tight timelines with an escalation clock and customer pressure.
NEA Regional Environmental Systems Support Engineer. I Conducted numerous building reviews, for system failures, looking for power anomalies, ESD, power quality, grounding irregularities, vibration, air sampling looking for corrosives that might cause silver migration, heating and cooling, EMI/RFI and current loops.
Buildings investigated have included John Hancock towers, World Trade Center Boston, Manchester Airport, MBTA sub levels, Mystic Tobin Bridge computer room, Fidelity Investments to name some. Provided training to other FE reps, onsite and in the classroom. Communicated with customers to set expectations and timelines for resolution and building action plans for problem resolution. Worked with engineering when required to provide feedback to enhance the product capabilities.
EDUCATION
Boston University Computer programing course.
Northeastern University Business Management course
.
GTE Sylvania Technical institute Computer electronics.
Southeastern technical high school Electronics.
Lenovo sales technical certification
APC Data center certification.
SKILLS
Microsoft products office suite
Web site design
Linux
HPUX
Windows
Call center and reporting platforms
Goal oriented, driven to exceed.
Opportunity Hunter
Customer facing
Customer presentations.
Customer discovery calls
Training developer
Trainer
Computer and systems sizing
Computer troubleshooting
Field support experience
Logical thought process
Sales trainer
Sales mentor
Data analytics
Power and cooling consulting
Electronic test equipment, including
Oscope, DVM, EMI/RFI meter, ESD, vibration meter, Air sampling equipment, Dranetz and BMI power monitoring, current probes, network sniffers, sound Db meters, temp/humidity probes and airflow meters.
Soldering components, crimping various harnesses, and assembling sub assemblies.
AWARDS
Lenovo systems sales certification
APC power and cooling datacenter certification
LANGUAGE
English
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