Manager Customer Service
Resume:
George T. Bowman
Inverness, IL
********@*****.***
Linkedin.com/in/georgebowman190
Qualification Summary: National Sales Manager VP/GM Salesforce.com National Accounts
Lighting, electrical distribution, high pressure hydraulics, welding equipment
Global Sales experience – Middle East, Africa, Southeast Asia, Latin America
Six Sigma Black Belt training – General Electric
80/20 discipline @ Illinois Tool Works
DESIGN HOUSE Mequon, WI
National Sales Manager / Division Manager - MultiHousing Solutions
May, 2014 to July, 2017
Reported To: Chief Executive Officer (CEO)
Team Size/Direct Reports: 7
Identified, prospected, quoted, and captured 12 new customers resulting in over $0.7M in incremental annual sales.
Grew annual sales from $5.4M to $7.6M and operating income by 350 basis points by implementing value-based pricing, new customer and product mix, and service-based value proposition.
Rebranded business to align with Design House platform by merging multiple product line, creating a common brand identity, and creating complementary online presence.
Moved discussion off price with key client by focusing on 3PL logistics and providing just in time material which decreased losses at construction site.
Rebranded business to align with Design House platform by merging multiple product lines, creating common pricing structure, packaging, and promotion.
Drove successful implementation of Salesforce.com within 120 days of start date without costly consulting, training, or corporate assistance.
LA-CO INDUSTRIES Elk Grove Village, IL
October, 2011 to July, 2013
President and COO
Reported To: CEO and Owner
Team Size/Direct Reports: Six Direct Reports/>100 Total Employees
Grew sales by 9% and operating income by 14%
Rebalanced product line pricing and selection during Grainger line review, which resulted in 20% increase in manual marking SKUs.
Led company’s first comprehensive strategic planning process, which resulted in capture of new customers in the office products and DIY segments.
Revamped the new product development process, ensuring stronger toll-gate, closer R&D / marketing coordination, and broader new product pipeline.
Created and facilitated leadership team that acquired and integrated competitor Tempil from ITW; facility successfully integrated within 9 months of sale.
ILLINOIS TOOL WORKS (ITW) – MILLER ELECTRIC Appleton, WI
October, 2008 – February, 2011
VP/GM – Construction Products
Led two stand-alone operating units (P&Ls) and an international customer service group, focused on oil & gas onshore transmission pipeline/critical infrastructure (bridges, power plants, industrial facility) engineered constructors (ECs).
Reported To: Executive Vice President – Welding Sector
Reduced costs while maintaining engineering capability during economic downturn in FY 2009; regained pre-downturn revenues by FY 2011 with 100 basis point improvement in operating margin.
Negotiated new engine contracts with three diesel engine providers, resulting in $290,000 in annual cost savings.
Performed voice of the customer (VOC) analysis and business justification for the development of a new welding system for the China Transmission Pipeline.
Co-Led (with VP Finance) M&A basics course for general managers
Created new service network for Engine-Driven welder in Middle East and Southeast Asia; negotiated with Japanese supplier regarding term pricing.
ACTUANT CORPORATION Glendale, WI
June, 2003 – October, 2008
President: Enerpac
High-pressure hydraulic components (pumps, cylinders, torque tools) and systems serving the offshore oil and gas, commercial construction, and industrial markets.
Grew business from $125M to $400M in annual revenues over a five-year period.
Improved on-time service from 45% to 85% by using cross-functional teams and DMAIC methodology.
Acquired and successfully integrated four acquisitions; also engaged in two additional joint integrity acquisitions that today comprise the energy division of Actuant Corporation.
Won Grainger global supplier excellence award through focused customer service.
Actuant Gold Awards for “Best New Product,” “Best Financial Performance,” and “Best Employee Development.”
Interest in ITW opportunity heightened by Actuant Board Member who had been an ITW Vice Chairman.
INGERSOLL RAND CORPORATION Torrington, CT
January, 2002 – January 2003
President, Engineered Solutions: Automotive
Led the precision automotive bearings group of the Torrington Company.
Company sold to the Timken Company of Ohio in January, 2002
GENERAL ELECTRIC
August, 1990 - September, 2001
-General Manager, Switchgear Operation, Burlington, IA
-President, GE Instrument Control Service, Pensacola, FL
-General Manager, GE Equipo de Control y Distribución, México City, México.
-Regional Sales Manager, GE Electrical Distribution & Control, Cleveland, OH
-Manager, Customer Application Engineering, Burlington, IA
-Product Manager - Switchgear, Burlington, IA
-Product Manager - Busway, Plainville
EDUCATION
Harvard Graduate School of Business Administration - MBA
University of Minnesota - BA/MA – English Literature & Technical Communication
Contact this candidate