Customer Service Microsoft Office

RAQUEL MACDONALD

* ******** **., ********, **, L*R 3C7

Cell: 416-***-****

*************@*****.***

OBJECTIVE

Office Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS

Over 5 years of experience in administrative and customer service in diverse industries including banking and transportation.

Working knowledge of Microsoft Office Suite programs, e-mail and internet search engines. Keyboarding speed of 65WPM with high accuracy.

Recognized by outstanding customer service and expertise in defusing escalation of conflict which resulted in maintenance of client satisfaction.

Experience with manual and electronic file management, data entry and office equipment.

CPR & standard first aid and WHMIS certified.

Good numerical capabilities used in payroll assistance and accounts payable.

Sound interpersonal and facilitation skills used in selection and hiring processes, onboarding and training.

Strong work ethics and proven ability to follow and adhere to organizational policies and procedures while maintaining the organizations vision and mission statements.

Outstanding organizational and time management skills, ability to manage heavy workloads.

Team player with strong interpersonal skills who works collaboratively with team mates as well as independently in dynamic, complex and professional work environments.

EMPLOYMENT

Driver Check-In Clerk 2014-2016

Speedy Transport Brampton, ON

Daily assisted up to 100 drivers in checking and gathering way bills before entering data into the system.

Prepared, scanned and filed invoices and distributed to designated departments for billing.

Assisted Dispatch Department and drivers with locating of client’s missing parcels decreasing company risk for financial potential liabilities.

Provided prompt and sound resolution to clients disputing loss or damage of their freight assuring client satisfaction and

maintenance.

Co-ordinated meetings, special events, generated reports and presentation for clients and department heads.

Prepared and submitted weekly reports.

Planned travel accommodations and managed calendars for Senior Executives.

Ensured that work area and foyer was clean by wiping down tables, ledges, re-filling the printers and emptying the garbage bins.

Ordered supplies, equipment, and called appropriate personnel for maintenance repairs.

Administrative/Receptionist 2013-2014

Brock Doors and Windows Brampton, ON

Operated a nine-line switchboard efficiently transferring calls to 5 different departments, responding up to 80 inquiries daily using professional phone etiquette.

Rapidly created rapport with client when greeting, interacting and directing them to sales department.

Used work orders to schedule technician’s appointments for home installations.

Prepared contracts for sales representatives, making sure all the signatures were complete before entering the records into the data base.

Assisted clients with payments and service inquiries in regards to their work order.

Processed invoices, work orders and contracts.

Supported Senior management by reading and analyzing incoming memos, emails and distributing them accordingly.

Maintained the appearance and cleanliness of the office by dusting, emptying garbage bins, vacuuming, wiping down phones and desk area.

Everyday Banking Specialist 2011-2012

RBC Mississauga, ON

Provided sound advice to clients about their personal banking by addressing their needs and educating them about alternative products.

Assisted customers in lowering banking fees and ways to save money by contrasting and using a calculator to give numerical value to what they would be saving.

Educated clients on products most beneficial to their financial needs and worked alongside with other departments in order to provide excellent customer care experience.

Investigated client incidents and complaints in conjunction with supervisors from other departments and provided follow up to clients.

EDUCATION

Office Administration Services Certificate 2017

Humber College of Arts and Applied Technologies Toronto, ON

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