Medical Office

Maria S. Martinez

Cell: 661-***-**** Email: ***************@*****.***

Executive Summary

A resourceful senior executive with a can-do philosophy and 15+ years progressive experience in a managerial position who has ushered in the rapid growth of several privately-held, multi-provider medical facilities. Chosen for exceptional ability to develop and manage business units and companies, create and execute successful marketing strategies, and form synergistic business alliances. Career focus on the interaction between business-practices and the ROI target. Singular capacity to effectively manage and lead a diverse group of personality-types in a challenging, time-sensitive environment.

• Bilingual • Start Up/Assessment Skill Sets • Revenue-Building Focus

• Diffuses Situations Well • Company System Builder • Efficiency Expertise

• Positive Demeanor • Customer Service Oriented • Networker/Relationship Builder

• Driven to Succeed • Positive Track-Record of Success • Proven Leader

Career Highlights

• Rehabilitated a clinic/ambulatory surgical-center, fostering growth from an in-company ranking of #20 and culminating in a ranking of #2, including a July 2017 YTD growth in Production of 147%.

• Coordinated the creation of an entire Infusion suite in 2013 while presiding over multiple companies.

• Facilitated a 95% increase in profits within first 18 months while managing Advanced Kidney Medical Group, Inc.

• Led the audit-investigation of a former biller, ultimately uncovering loss of revenue due to mismanagement of A/R balance and uncollected monies.

• Oversaw the effort in transitioning a paper-intensive office to a paperless facility for six doctors, simultaneously. Followed up with similar transition for a second office immediately afterwards.

• Exercised Director-like authority over 10 providers while simultaneously working for 2 medical facilities.

• Maintained positive chemistry for a team of doctors who possessed radically different personality types and ambitions, where 3 other managers failed in one year alone, immediately prior to my employment.

• Polished modus operandi indicates a strong tendency to begin with a startup company and assist its development until it is financially successful, before moving onward and upward. Long-term thinking, goal setting and ambition have fueled all achievements for the benefit of every employer.

• Cultivated a strong work-ethic and reputation for integrity.

Additional Strengths / Qualifications

• PR has become cornerstone of personality, leading to expansion of employers’ businesses.

• Accustomed to completing tasks with deadlines, with a focus on time-management.

• Acted as substitute for billing department as needed, with general duties including the collection of monies, posting payments, interpreting EOBs, overseeing the maturation of billing charges, etc.

• Built strong rapport with inter-office personnel, patients and their families, physicians and other related health-care providers.

• Proficient with MS Word, Excel, EMR, QuickBooks, etc.

• Preference for completing tomorrow’s tasks today.

Education

Acquired work experience: 27+ years of praiseworthy employment in a Clinical Environment

Completion of Professional Training Courses: Maintaining a Professional Work Ethic, Effective Communication, Dealing with Difficult Employees, Supervisory Skills Training and Performance Management, Medical Insurance, Providing Quality Patient Care

Employment History

Feb. 2016 – Aug. 2017 Operations Manager, FPA Women’s Health

● (Essentially the same responsibilities as prior medical office.)

● Oversaw the process for rehabilitating accreditation, including the preparation, application, and maintenance thereof.

● Oversaw the process for maintaining Clinical Laboratory Improvement Amendments (CLIA), including the preparation, application, and all follow-up.

Nov. 2013 – Jun. 2015 Operations Manager, Dr. Shankar Raman, MD

● (Essentially the same responsibilities as prior medical office.)

● Responsible for out-in-the-field PR of medical practice.

● Increased revenues of practice by 65% within first 8 months.

2011-2013 Operations Administrator, Dr. Sumeet K. Bhinder, MD Inc., Dr. Brar, MD Inc.

● Maintained and drove all financial aspects of a medical facility with 3 providers, including but not limited to QuickBooks, A/R, A/P, banking, monitoring of Aging Report, participation in contractual meetings, and negotiations for cost-effective expenses. Policed the Billing Department.

● Oversaw vast majority of HR concerns. Developed and executed compensation/benefits plan. Hired/fired employees and handled all staff-scheduling. Worked in concert with 3rd party providers (e.g., State government, HR service providers, insurance brokers, OSHA, HIPPA, etc.) to stay HR compliant. Trained/cross-trained all staff. Resolved employee complaints, disciplined staff through write-ups and completed all employee reviews. Maintained personnel files and safe, friendly office-environment.

● Directed all administrative activities. Maintained the company calendar by ensuring patient appointments. Set and reminded physicians of their scheduled meetings. Resolved all critical issues that were time-sensitive. Processed all incoming/outgoing mail, assisted in filing Articles of Incorporation and business-startup through licensing, and maintained multiple accounts at various financial institutions. Maintained doctors’ credentials at all local hospitals. Assisted the doctors to keep them compliant with hospital medical-staff. Completed recredentialing and all administrative requirements for an incoming doctor to practice medicine and receive medical reimbursements. Built and maintained filing system. Answered/wrote business-related emails. Copied/faxed documents as needed. Corrected and revised all inter-office transmittal documentation. Successfully navigated transition of office from paper to EMR. On call 24/7.

● Provided objective leadership, acting as figurehead for the company. Exuded professionalism through avenues such as PR, networking, and interaction with staff/other professionals. Set the tone for the office with an emphasis on morale and teamwork.

● Insisted on providing excellent Customer-Service and maintained good relations with all patients/providers to ensure smooth operation of the business. Handled all complaints, personally. Addressed patient/business concerns on the phone, where necessary.

● Built up a pre-existing Infusion Center. Doubled patient-load. Ordered and maintained inventory of infusion drugs and kept them cost-effective. Acted as internal liaison to all hospital case-managers. Processed all documentation for approval of authorizations concerning professional services/medication coverage. Materialized the creation of Policies & Procedures as it relates to the compliance of the office and the safety of the patients.

2008-2012 Operations Administrator, Advanced Kidney Medical Group, Inc.

● (Same experience as above, minus Infusion Center portion.)

● Responsible for medical facility with 8 providers.

● Oversaw the transition of the company moving from one location to another.

2006-2008 Office Manager/Financial Counselor, St. Vincent’s Medical Center Kidney Transplant Program-Office (Bakersfield)

● Financial Counselor for all 3 satellite offices (Bakersfield, Visalia and San Luis Obispo) in conjunction with LA headquarters.

2001-2006 Office Manager/Transplant Coordinator, National Institute of Transplantation

● Processed financial clearances between patients/insurance companies/hospitals to ensure that all transplants were covered.

● Secured new consults for patients in an area spanning most of Kern County. Followed-up with patients, as appropriate, to monitor progress of transplants and peripheral medical issues.

● Acted as go-to person for patients’ Primary Nephrologist.

2000-2001 Benefit Coordinator, GemCARE

● Interpreted benefit plans and incorporated them into company-wide benefit tables.

● Assisted the Authorization, Claims and Utilization departments in all facets of patient inquiries.

1985-2000 Medical Assistant/Supervisor/Staff Trainer, Central Nephrology Medical Group

References

Yukie Quillen, RN, MS Cell 619-***-****

Norma Orozco Cell 559-***-****

Dr. Sumeet Bhinder Cell 661-***-****

Dr. Peter McCauley, MD Cell 661-***-****

Dr. Nimisha Amin, MD Cell 310-***-****

Dr. Arvind Shah, MD Cell 661-***-****

Tim Hubbell, CPA Work 661-***-****

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