Bruce A. Knapp

**** ******** ****** *****

Charlotte, NC 28269

Telephone: 704-***-****

Email: ac3pbf@r.postjobfree.com

Summary of Qualifications and Accomplishments

* Demonstrated excellent Quality Management/ Engineering work experience, providing

technical support to customers, suppliers, cross-functional team members, and

manufacturing on new and existing products.

* Knowledgeable and experienced with SMT, PTH, Hybrid, Chip on Board, Power Supply, and

Fiber Optic technologies to assemble, test, and box build printed circuit boards in support of

Telecommunication, Automotive, Computer, Industrial Control, and Medical Device customers.

* Strong FMEA, PFMEA, PPAP, 8D, 5S, SPC, QFD, DFM, TQM, Kaizen, Lean Manufacturing, Six Sigma

(Green Belt), and continuous process improvement knowledge and experience. Coordinated and

provided PPAP associated documentation as requested by customers in support of the automotive

requirements.

* Successful planning, coordination, implementation, and maintenance of the IS0/ QS 9000

certification programs for several different organizations.

* Utilized Quality techniques to identify the root cause and eliminate non-value processes which

resulted in a 60% First Pass Quality Yield improvement, customer growth from $70M to $150M

annually, and maintenance of the ISO 9001 certification with ZERO non-conformances.

* Planned, coordinated, and implemented the manufacturing transfer of a product off-shore resulting

in a 50% reduction in product cost, ability to reallocate 40 associates to a different cost center,

$2M per year cost reduction to the customers, and a 30% increase in product quality.

* Coordinated and re-designed an existing internal product, manufacturing process, and layout which

resulted in reducing costs by 30% and increasing profits by 50% while maintaining customer

satisfaction.

* Planned, developed, coordinated, and implemented the construction of a state-of-the-art

manufacturing facility resulting in the business growth from $100M to $2.2B annually over the

next six years and employee growth from 300 to 11,500.

* Successfully managed and led the technical staff of engineers, technicians, and inspectors to

achieve continuous quality improvement and optimal customer satisfaction.

* Performed technical and GMP gap assessment of quality system against ISO 13485 standards and

FDA 21 CFR Part 820 requirements and developed/ revised/ enhanced procedures in preparation for

pending ISO audit and planned product transfer to a contract manufacturer.

Professional Experience

ConvaTec (Greensboro, NC) March 2015- July 2017

ConvaTec is a privately owned medical device manufacturer with over 8,000, 11 manufacturing sites, in 8 different countries (approx. $1.7B/ year in sales).

Contract Quality Engineer

Perform technical review and approve IQ/OQ/PQ protocols and reports as well as represent the site for reducing the total number of products offered (i.e. obsoleting the older legacy products) and migrating the customers to the newer enhanced products.

Zimmer Surgical (Statesville, NC) March 2011- February 2014

Zimmer is a medical device manufacturer headquartered in Indiana (approx. $4B/ year in sales).

Contract Quality Engineer

Perform technical and GMP gap assessment of quality system, develop/revise/enhance written procedures, coordinate the development of FMEA’s for both the process as well as transfer of the product line to a transfer partner, develop system protocols, evaluate transfer partner’s processes and system, purchase equipment, transfer the product line to transfer partner, and coordinate process and product validations.

Solectron Technologies, Inc. (Charlotte, NC) August 2005- December 2008

Solectron is a contract manufacturer headquartered in California (approx. $10B/ year in sales).Utilized

SMT, PTH, Hybrid, Fiber Optics, Power Supply, and Chip on Board technologies to manufacture, test, and box build printed circuit boards in support of the Telecommunication, Automotive, Computer, Medical Device, and Industrial Controls customers.

Manufacturing Engineer

Develop the work instructions and cost information in support of the customer product return process including the value added related work (approx. $10M/ year). Develop and implement a standard process for formulating the cost (including labor) and rework instructions in support of the customer requirements in a timely manner.

Transportation Security Administration (Charlotte, NC) August 2004- November 2005

TSA is responsible for screening both the commercial airline passengers as well as their baggage to ensure the safety of the aircraft. Utilize Walk Thru Metal Detector, X-Ray, ETD, EDS, physical search and customer service skills.

Screener

Perform the security screening on the airline passengers and the checked baggage as required (i.e. per the Standard Operating Procedures).

Solectron Technologies, Inc. (Charlotte, NC) August 2000- September 2003

Solectron is a contract manufacturer headquartered in California (approx. $10B/ year in sales).Utilized

SMT, PTH, Hybrid, Fiber Optics, Power Supply, and Chip on Board technologies to manufacture, test, and box build printed circuit boards in support of the Telecommunication, Automotive, Computer, Medical Device, and Industrial Controls customers.

Quality Manager

Manage the Quality Engineering (3), Final Inspection and Audit (16), and Customer Return functions (3) and staff in support of $150M/ year business unit.

* Utilized Quality techniques to identify root cause and eliminate non-value added processes resulting

in a 60% First Pass Quality Yield improvement, customer growth, from $70M to $150M annually,

and maintained ISO-9001 certification with ZERO non-conformances.

* Coordinated and implemented the successful QS-9000 certification process resulting in acquiring

automotive customers.

* Reduced the customer return process from six weeks to two weeks resulting in increased customer

satisfaction.

OEM Worldwide (Charlotte, NC) January 1998- August 2000

OEM Worldwide is a contract manufacturer headquartered in South Dakota (approx. $50M/ year in sales). Utilized SMT, PTH, Hybrid, Fiber Optics, and Power Supply technologies to manufacture, test, and box build printer circuit boards in support of the Computer, Industrial Controls, and Telecommunication customers.

Quality Assurance Manager/ Product Manager

Directed the work force of cross- functional team members in a program management structure. Quality Engineering (2), Receiving Inspection (3), Final QA (3), and Manufacturing associates (40).

* Planned, developed, coordinated, and implemented the manufacturing off-shore transfer of a

product line resulting in a 50% reduction in product cost, ability to re-allocate 40 associates to

a different cost center, $2M/ year cost reduction to customers, and 30% increase in product quality.

* Coordinated and re-designed an internal product, manufacturing process, and layout resulting in

30% reduction of manufacturing costs, 50% increase in profits, and maintained customer

satisfaction levels.

* Successfully planned, coordinated, implemented, and maintained the ISO-9001 certification

process for the new manufacturing facility.

Dimetrics, Inc. (Davidson, NC) July 1992- January 1998

Dimetrics was a welding equipment and contract manufacturer headquartered in North Carolina approx. $50M/ year in sales). Utilized SMT, PTH, Hybrid, and Power Supply technologies to manufacture, test, and box build printed circuit boards in support of the Computer and Industrial Controls customers.

Quality Assurance Manager

Manage the Manufacturing/ Industrial Engineering (7). Quality Engineering (3), Receiving Inspection (5), In-Process Inspection (1), Final Inspection (4), and Customer Return (2) functions and staff in support of the $50M/ year business.

* Successfully planned, coordinated, implemented, and maintained the ISO-9001 certification process

for the company.

* Coordinated the development and introduction of a Supplier Quality Program that resulted in

$300K/year cost reduction, 30% increase in supplier yields, and the implementation of a

just-in-time manufacturing process.

* Planned, developed, coordinated, and implemented the optimization and subsequent re-layout of

the manufacturing processes resulting in the reduction of the manufacturing cycle time from 5 to

1 weeks.

* Utilized Quality techniques to reduce the customer return rate from 3% to 0.2%.

Transwitch Corporation (Shelton, CT) April 1991 July 1992

Transwitch was a silicon design house headquartered in Connecticut (approx. $10M/ year in sales). Designed and tested silicon chips in support of the Computer and Telecommunication customers.

Director of Corporate Quality

Directed the work of cross- functional team members in a program management structure. Quality Engineering (2), Receiving Inspection (2), and Final Audit (2).

* Successfully planned, coordinated. and implemented the ISO-9001 certification process for the

company.

* Developed the formal manufacturing documentation and trained the associates in support of the

ISO-9001 certification process.

* Developed and implemented a supplier certification program.

Northern Telecom, Inc. (Research Triangle Park, NC) June 1978- April 1991

Northern Telecom is a telecommunication equipment designer and manufacturer headquartered in Canada (approx. $4B/ year in sales). Utilized progressive assembly, SMT, PTH, Hybrid, and Power Supply technologies to manufacture, test, and box build printed circuit boards in support of the internal Telecommunication needs.

Quality Manager/ Engineering Manager

Manage the Component Engineering (10), Procurement Engineering (8), Receiving Inspection (35), Quality Control (450), Final Inspection (60), Manufacturing Engineering (15), and Industrial Engineering (7) functions and staff in support of $2.2B/ year business.

* Planned, developed, coordinated, and implemented the construction of a state-of-the-art

manufacturing facility resulting in business growth from $100M to $2.2B/ year over a six year

period and employee growth from 300 to 11,500.

* Developed and coordinated the introduction of the Quality New Process Introduction Program which

resulted in the reduction from concept to market time frame from 1 years to 5 months.

* Planned, developed, coordinated, and implemented the conversion from a receiving inspection

based process to a supplier certification program resulting in $1M/ year cost reduction.

* Planned, developed, and coordinated the transition from a Quality Control base process to assure

the quality of manufactured product to manufacturing assuming the responsibility for their work

resulting in a 30% reduction in manufacturing cycle time and a 50% increase in first pass yields.

* Coordinated the introduction and transfer of a product line from Canada to North Carolina in support

of exponential business growth requirements resulting from the de-regulation of AT&T.

Collins & Aikman Corporation (Roxboro, NC) August 1973- June 1978

Collins & Aikman is a textile manufacturer headquartered in North Carolina (approx. $500M/ year in sales). Utilized automated equipment to manufacture textile products in support of the Automotive, Transportation, Home Furnishings, and Consumer Products customers.

Plant Industrial Engineering Manager/ Corporate Project Engineer

Perform special capital equipment justification, process development, training, and maintenance of the incentive based labor standards.

* Planned, developed, coordinated, implemented, and trained associated on the operation of new

capital equipment and/ or manufacturing processes.

* Justified, planned, coordinated, trained, implemented, and maintained new capital equipment and

facility layouts in support of business needs.

* Coordinated and maintained the manufacturing labor cost and incentive system for the facility.

Education

ISO-9000 Lead Assessor and Auditor

QS-9000 Training

Total Quality Management Training

Equal Employment Opportunity Training

Managing By Objective Training

Sexual Harassment Training

Manage By Walking Around Training

Motion Time Measurement Training

Six Sigma Green Belt

1973 North Carolina State University- Bachelor of Science in Industrial Engineering

Strengths

* A high-energy, enthusiastic, and confident individual who excels in a challenging and competitive

environments.

* Excellent problem solving and analytical skills.

* Strong organizational and team management skills.

* Excellent interpersonal and confident communication skills.

* Demonstrated successful leadership, mentoring, and training skills.

* Ability to manage multiple diverse projects simultaneously.

* Ethics and character of the highest caliber.

* Excellent computer skills.

Professional References available upon request

Contact this candidate