Customer Service Data Entry
Resume:
********@*****.***
OBJECTIVE
To obtain a position that will enable me to grow with a company and utilize my experience in the medical laboratory field, to uphold patient care. I am well versed in many responsibilities in the Anatomic Pathology department. My dependability, hardworking, detail oriented work ethic can help drive the success of the organization.
SKILLS
Attention to detail; well-organized.
Ability to work independently and in a team environment; ability to multi-ask and troubleshoot.
Excellent communication and interpersonal skills.
Skillful in delegation and team dynamics
Competent in immunohistochemistry.
Knowledgeable in Immunohistochemistry staining patterns to access performance and quality.
Technical Skills: Proficient in operation and troubleshooting of the following equipment:
Ventana XT, DAKO, and LECIA BondMax.
EXPERIENCE
BILLING SPECIALIST (HEALTHCARE) - MDXHEALTH
Dec. 2015– Present
Billing Specialist is familiar with insurance companies, Medicare and Medicaid. We file insurance claims on behalf of our patients and we work with patients and their families on payment plans and other arrangements to ease the financial burden of skilled nursing care.
• Enter information necessary for insurance claims to such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information. Insures claim information is complete and accurate.
• Follows HIPAA guidelines in handling patient information.
• Verified patient benefits and eligibility and coverage.
• Maintained mandated forms requested by Medicare (Certified Training Registry)
• Prepared “Certified Training Registry” forms that needed to be sent to our clients and sales team.
• Created and verified invoices.
• Follow up calls with clients and Sales.
• Familiar with Xfin program.
• Demonstrates exceptional customer service.
• Trained new employees.
• Works with minimal supervision.
CLIENT SERVICE SUPPORT SPECIALIST - MDXHEALTH
July 2014 – Dec. 2015
The Client Service Support Specialist will troubleshoot and respond to a wide variety of client inquires issues and request, and act as a liaison between Client Service and the internal MDxHealth departments.
• Handles all incoming calls, faxes, and emails from our clients in a professional, responsible and timely manner.
• Assists client issues to ensure successful specimen action resolution.
• Troubleshoot client issues with LIMS program and perform specific queries as requested by the client and/or sales team.
• Responsible for accurately obtaining patient test results and distributes reports as needed.
• Processes specimen procurement requests thorough communication and follow up with the client and the pathology laboratory in which the specimen is located.
• Completes new accounts, contacts and supply set ups with accuracy.
• Demonstrates exceptional customer service.
• Quality check (QC) data entry for Accessioning Department.
• Trained new employees.
• Works with minimal supervision.
HISTOTECHNICIAN – LABCORP DIVISION
Sept. 2004 – Aug. 2013
Prepared, stain and image embedded cancer tissue specimen for internal and external diagnostic analysis. Perform all tasks by following SOP while providing excellent quality, prompt turnaround time (TAT) to ensure the best patient care.
• Pulled cases and created slides for IHC and Imaging stains.
• Maintenance of lab operations, including preparing stock solutions, filling reagents and buffers for instrumentation use.
• Prepared and loaded unstained IHC and H&E slides for staining; maintenance of XT Ventana, DAKO, and LEICA autostainers.
• Maintaining inventory of IHC antibodies and reagents.
• Assisted in Validations in new antibodies and antibody titrations.
• Responsible for organizing and delivering internal consultation cases to the Pathology Department.
• Organized new cases and set up slides for daily IHC and Histology operations.
• Responsible for final QC when sending finished cases to client.
• Filed slides and various paperwork.
• Transferred specimens to the proper department for testing.
• Worked closely with Case Management, Accessioning, and Client Services.
• Trained new employees.
• Works with minimal supervision
Contact this candidate