Customer Service Air Force

SUMMARY

Executive Assistant with ** years in office management, support staff management, training, supervision and event planning who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs and who excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgement.

SKILLS

Professional and mature

Strong problem solver

Policy/program development

Public Speaking

Customer service-oriented

Self-starter

Articulate and well spoken

Meticulous attention to detail

RELEVANT EXPERIENCE

Reviewing Official in the government’s Defense Travel System to screen and audit all travel claims for accuracy and correct lines of accounting. Supervised, mentored and coached employees with problem solving skills resulting in increased productivity and quality of work. Coordinated all department functions. Enthusiastic and confident personality in the work environment while being extremely adaptable. Efficient in fast-paced environments.

Dependable worker with strong work ethic and belief in integrity

Experienced with working in multi-tasking environments under pressure.

Adaptable in any situation and fast learner.

Cooperative team member

Computer literate (more than proficient in Excel, Word and PowerPoint)

WORK EXPERIENCE:

Superintendent, Commanders Support Staff

Edwards AFB, CA

United States Air Force/July 2015 to present

Designed PowerPoint presentation for weekly meetings with top-level executives. Maintained and coordinated executive and senior management day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Developed and managed third-tier resolution process to resolve issues originating from the customer retention team. Handled and distributed all incoming and outgoing mail. Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents. Reviewed travel expenses and reimbursement requests. Provide exceptional customer service, and maintain a positive environment for all members. Provided computer support and a variety of administrative management functions for continuous test conducted for Air Force Operational Test and Evaluation Center. Prepares correspondence for Commander, Foreign National Partners and Higher Headquarters signature. Interpret rules and regulations from directives, operating instructions, handbooks of local and Higher Headquarters. Provide advice and instructions to personnel, supervisory and senior staff pertaining to regulations, directives, and instructions.

NCOIC Knowledge Operations

Little Rock AFB, AR

United States Air Force/March 2011 to July 2015

Provided Information Management support. Assisted the support staff with a wide range of tasks including records management; administrative communications and information flow including processing and distributing mail. Managed IM processes and activities, responsible for overall administration, management and life cycle of information and control of information resources. Prepared a variety of recurring correspondence, internal reports, and other documents from information obtained from the staff, files, and other sources and reviewed and finalized documents prepared by other. Composed routine non-technical correspondence, such as requests for information. Reviewed and processed incoming and outgoing correspondence, materials, publications, regulations and directives. Received and directed telephone calls and visitors. Established, updated, and maintained office records of various types to assist in the efficient operation of the office.

Knowledge Operations Craftsman

Barksdale AFB, LA

United States Air Force/May 2005 to March 2011

Maintained and repaired computers and Standard Procurement System Equipment. Served as workgroup manager and installed software and hardware upgrades as directed by the Base Communications Squadron. Assisted computer operators as a network administrator: set up local accounts, assigned user names and passwords and ensured all computer stations complied with Air Force security standards. Determined hardware or software failures; removed or replaced components and peripherals to restore system operations. Administered Base Communications Focal Point and resolved over 1000 remedy tickets with average resolution of 1.5 days. Inputted computer incident reports through BMC Remedy AR System and coordinated with the Enterprise Service Desk for resolution. Established and modified network computers, accounts, distribution list, through NetIQ Directory and Resource Administrator (DRA) Program. Installed and reimaged standard desktop configurations and required software on all network computers. Executed periodic maintenance on computers and printers to ensure equipment were functioning correctly. Provided administrative support as the Commander’s support staff to ensure personnel actions were completed. Updated personnel roster to ensure contact information was accurate and complete or emergency notification or recall for mission requirements. Established manual and automated file plans to meet AF standards, applied file cutoff procedures and retrieved or disposed of records in accordance with policies.

Information Management

Osan AB, Korea

United States Air Force/May 2004 to May 2005

Prepared a wide variety of recurring and nonrecurring correspondence, memos, reports and other documents and reviewed and finalized correspondence/documents prepared by others. Edited correspondence and documents for correct, grammar, spelling and format. Reviewed and processed incoming and outgoing correspondence, materials, publications, regulations and directives and identified what needed to be brought to the attention of leadership, referred to appropriate staff, rerouted to other organization/offices or handled personally. Received telephone calls, greeted visitors, and ascertained the nature of the calls or visits. Maintained leadership calendars, coordinated meetings, arranged and scheduled meetings and/or conferences. Served as subject matter expert for all mandated

Administrative support programs. Used multiple office automation software with varied functions to produce a wide range of documents. Successfully executed duties regarding personnel management and accountability utilizing Unit Manning Documents and Unit Manpower Personnel Roster. Guaranteed all personnel on assignment orders were notified and prepared for permanent change of station by tracking all finance/pay actions, leave, awards, evaluations and reassignment actions

Human Resource Journeyman

Altus AFB, OK

United States Air Force/May 1998 to May 2004

Assigned as Unit Deployment Manager. Ensured personnel were in the right place at the right time to provide direct combat support. Scheduled, provided and tracked training to ensure all deployers were prepared for theater specific deployment taskings. Reviewed monthly deployment reports to ensure accuracy of status of personnel giving Headquarters real time status to support deployment tasking. Identified personnel to fill Unit Type Code positions. Provided advice, technical assistance and guidance to personnel, supervisory and management officials regarding administrative and personnel programs. Answered phone calls and directed to appropriate personnel as administrative assistant for Commander and Superintendent.

EDUCATION:

Ashford University, San Diego, CA

Bachelors of Arts, Psychology, May 2014

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