Customer Service Administrative Assistant

Porleen Ramon

Email: ********@*******.*** Ph: 404-***-****

Summary

Seasoned administrative assistant with 20 years experience in performing a variety of administrative and staff support duties for various departments. Known for consistent quality and superior customer service in all aspects of work.

Qualifications

Demonstrated flexibility and high comfort level in deadline-driven environments, often with frequent changes and last minute revisions from management.

Comfortable and confident in interactions with individuals at all levels - from peers to executive management and vendors.

Experience

Receptionist June 2007-November 2017

Atlanta Health Services, Atlanta, GA

Manage Patient scheduling and verification.

Maintains and updates patient database.

Greets and processes all incoming/outgoing patients.

Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.

Responsible for ordering and inventory of all office supplies.

Perform various administrative duties and special projects as needed.

Money Transfer Processor/Internet Banking Associate Sept. 2006- May 2007

Fort Bank, St. Thomas USVI

Timely and accurate input of wire transfer payments received from VI branches and clients.

Performed World Check on all outgoing wire transfers received for processing

Provided timely and accurate written and verbal response to client inquiries for transcations.

Mailed and distributed wire transfer advice of credits and debits for payments processed.

Prepared PR Commissioner of Financial Institution forms and submit to Compliance weekly

Prepared daily End of Day Report and file for management for accurate reporting purposes.

Maintained inactive internet banking clients profiles

Production Technician Oct. 2001- July 2006

Litigation Document Services, Atlanta, GA

Facilitated firm document production and delivery of faxed correspondence.

Maintained timely return of client requests and materials.

Preparation of special mailings and tracked packages.

Performed quality control for all outgoing jobs, often while handling multiple high priority projects under very tight deadlines.

Record Retrival Oct 2001 – Oct 2002

American Red Cross, Atlanta, GA

Performed all duties and responsibilities in compliance with the standard operating procedures and regulations outlined in the Code of Federal Regulations (CFR) and other applicable Federal, State and local laws

Assisted staff with research BDR Deferral laboratory documents

Prepared and organized documents for shipping and records storage.

Production Technician Dec. 1994 – Dec 2000

Exact Duplicating Services, Atlanta, GA

Facilitated client copy and fax request.

Performed quality control checks on all printed materials and provided extensive customer service.

Created weekly reports of jobs completed for the department.

Administrative Assistant Jan. 1992 – Jan. 1994

Best Health, St. Croix USVI

Managed patients’ scheduling

Maintained current patient information electronically and physically

Regularly updated patient database.

Facilitating and rescheduling no shows appointments

Pull charts for all former patients scheduled for the following day

Education

Texas Christian Academy Baltimore, MD

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