Contact Details Sales
Resume:
Curriculum Vitae
Personal details
Names: Timoteus Dirkie
Surname: Kock
Date of birth: 1983/04/06
Race: Coloured
Citizenship: South African
ID Number: 830**********
E-mail address: *********@*****.***
Contact number: 078-*******
Disability: None
Marital status: Single
Criminal records: None
Driving license: None
Health: Excellent
Languages: Afrikaans and English
Physical address/postal: 38 Elizabeth Court
201 WF Nkomo street
Pretoria west
0183
Education
Highest qualification: Matric / Grade 12
Name of institution: Eersterivier Secondary
Subjects: Afrikaans HG
English HG
Economics HG
Business Economics SG
Mathematics SG
Accounting SG
Further Qualifications
Name of institution: Miki's Training Academy
Name of qualification: Call Centre and Communication
Duration: 01/11/2011 – 01/12/2011
Type of Qualification: Certificate / NQF4
Description of qualification: Telephone. Sales Taking
Communication Skills
Inbound and Outbound calls
Ms. Word
Ms. Excel and Ms. Access
Name of institution: NYDA
Name of qualification: Entrepreneurship Program
Duration: 16/09/2015 – 18/09/2015
Type of Qualification: Certificate / NQF4
Description of qualification: Business Management
Enterprise Development
Marketing skills
Work Experience
Name of company: Companies Intellectual Property Commission (CIPC)
Company type: Semi-government
Job title: Senior administration clerk (level 6)
Duties and responsibilities: Registration of close-corporations, companies.
Account queries. Restorations, Annual returns
Manual, kiosk and information helpdesk
Key achievements: Completed a leadership course
Acting supervisor
Granted of the once-off Category B merit award for outstanding performance
Implementation of 1notch with the effect from 1July 2011 for a period 1April 2010-31March 2011
Reason for leaving: Contract expired 07/04/2008–30/06/2011
Name of company: Telkom
Company type: Private
Job title: Service consultant (Call centre agent)
Duties and responsibilities: Retaining and cancellation of telephone lines, ECDSL, internet data and account queries.
Relocation of telephone lines, fault reporting and handling of business and residential clients
Key achievements: Top agent with highest score on retention
Agent with highest score on Toc offers
Agent with highest score on Move orders
Top agent on First call resolution
Reason for leaving: Contract expired 23/01/2012 – 2014/12/31
Name of company: FastNet
Company type: Private
Job title: Direct Sales consultant
Duties and responsibilities: Direct sales and consulting
Key achievements:
Reason for leaving: Resigned07/01/2016– 28/02/2016
Name of company: Ctrack
Company type: Private
Job title: Call centre agent
Duties and responsibilities: To monitor all vehicles on a regular basis and to report any exceptions.
Support, Billing and technical queries
Assisting technicians with testing and reporting of tracking units
Activation of Recovery and Incident reports
Inbound and outbound of calls to report any exceptions of stolen vehicles.
Key achievements: DPS Level 1 training completed
Soft skills training completed
Security Grade D completed
Reason for leaving: 07Th March 2016 – 04 October 2017 – Retrenched
References
Name and surname: Sydney Booysen
Job title:Senior Admin Clerk
Company: Companies Intellectual Property Commission
Contact details: 021-***-**** / 076-***-****
Name and surname: J. Jansen
Job title: Senior Admin Clerk
Company: Companies Intellectual Property Commission
Contact details: 012-***-**** / 073-***-****
Name and surname: Norman Sefolo
Job title: Supervisor
Company: Companies Intellectual Property Commission
Contact details: 084-***-****
Name and surname: S. Arendse
Job title: Supervisor
Company: Telkom (Employment verification contact **********@******.**.** 080*-******)
Contact details: 061*******
Name and surname: Tracey Garner
Job title: Team leader
Company: Ctrack
Contact details: 082-***-****
Name and surname: Jim Baloyi
Job title: Colleague
Company: Ctrack
Contact details: 083-***-****
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