Customer Service Manager
Resume:
Toni Cosey
New Orleans LA 70131
**********@*****.***
Objective
Seeking full time employment with a fast growing company where my professional experience and outgoing personality can be utilized. Professional Summary
Over 26 years of Office Management/Operations Manager experience in the P.I., Oil
& Gas, and Customer Service Industries. A creative visionary with exceptional ability to communicate and motivate. Proven ability to take charge of a project, identify and resolve problems and bring the project to completion on time. Significant Accomplishments
As Customer Service Manager, I reported directly to the President of Aquiana Springs Water/Gulf Coast Water & Beverage. Duties included but not limited to:
• New/Cancel Services
o Daily communication with clients/customers
• Human Resources:
o New Hire Paper Work, Insurance, Payroll, Pre-Hire Screening, etc.
• Fleet Management
o Registration
o Licenses
o Insurance
o Tickets & Other Violation Management
o Liason between Insurance Company and Drivers
• Private Label:
o Designed Art for New Private Label Customers
o Maintain accurate inventory log
o Dispatching deliveries
o Invoicing -Approved prices and Approved for Payment o Motor Freight Shipment Coordination as needed for PL Clients
• Donations
o Approved product donations and insured delivery of such
• Troubleshooting
o Customer Complaints
o Daily office issues
• Supplies, Uniform Ordering
o Shirts
o Door hangers
o Business cards
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o Promotional Brochures, etc.
• End of Month reporting
o Monthly Sales
o Monthly Taxes
o Reported to President and Owners
• Events Coordinator
o Christmas and other corporate Functions
And more to make GCWB/Aquiana Springs the best in its field. As Executive Assistant, I reported directly to the Vice President & President of Beier Radio and Pelican Energy Consultants and the office administration for Cardno ENTRIX. Primarily providing confidential level support including but not limited to arranging travel, meetings, drafting/editing agendas and meeting minutes, handled the Master Service Agreements, proposals, and C.O.I. between company and client, handled International Affairs along with general office functions including working with Marketing Team, promotional events and marketing items. Upon my employment with Deep South Investigations, it was clear that my experience in office management would be an asset to the company. I was quickly promoted to Office Manager and within 2 years, Operations Manager. As Operations Manager for Deep South Investigations, I initiated the need and developed the corporate manual along with job description manuals for each position. Searched and found ways for Deep South Investigations to save money in its development of the finished product, equipment and promotional items. Professional History
Mardi Gras World (Part-time) 2017-present
Aquiana Springs Water/Gulf Coast Water & Beverage(Laid Off) 2014-2017 Beier Radio (Company relocated) 2013-2014
Cardno ENTRIX (Laid Off) 2012-2013
Temp - Cardno ENTRIX 2012
Pelican Energy Consultants, LLC (Laid Off) 2011-2012 P/T Sales/Marketing – Centanni Investigation Agency 2010 Operations/Office Manager – Deep South Investigations (Laid Off) 2003-2010 Office Management -Training Options 1986-2000
Office Management/Sales – Hausmann’s - Bailey Banks & Biddle 1979-1986 Sales – Bailey Banks & Biddle / Seasonal Work - Part time 1986-2005 Various other jobs starting in 1975
Education
Archbishop Blenk 1975
Gretna LA
Courses: Business
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Community Service
American Cancer Society of New Orleans
V.O.A.
Reading for Success
City Park – Cork in the Park
CARE Committee
Breastoration Foundation
National B.R.A. Day - 2012
Iron Man 2010, 2011 & 2012
House of Blues goes Pink Fundraiser
Various Tennis Tournaments benefiting:
American Heart Association
Samaritan’s Purse
Tsunami Relief Fund
& Others
References upon request
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