Project Manager

SUMMARY

Program and Project Management

Project management methodologies - Six Sigma - ISO - PMBOK - ITIL/ PMI Member

Results-driven IT Programs/Project Manager with over eighteen years of experience in project deployment for data center relocation and refresh servers projects, implementations and upgrades in the IT infrastructure field within the following environments development, system integration testing, user acceptance testing and production domains. Have a track record of consistently completing projects without budget plus margin variances. Provide high energy, dedication and leadership to team members with approachable soft skills to maintain project milestones and deadlines. Outstanding analytical and managerial skills and the ability to thrive under pressure working and reporting directly to executive level management CEO, CIO and other high leadership.

Managing project artifacts for this program which will reduce risk by eliminating elevated account usage by unregistered and non-approved subjects. The focused system platforms include Unix/Linux and mainframe systems.

Managed and administrated Security Card Access Management system (CISAM) accounts for joint mainframe and distributed client server environment regions for United States, United Kingdom and Ireland network.

Expertise in Change Management, SDLC, Business Impact Analysis, Vendor Management, Software Implementation, Application Deployment, Process Improvement, IT Project Lifecycle, Issues and Risk Management, Analysis, Disaster Recovery Infrastructure and Application Monitoring. PMI, PMO support skills, Resource Management and Risk Management.

PROFESSIONAL DEVELOPMENT/EDUCATION

Cisco CCNA/CCNP Program, IT University Online: Present

Former Active Member of PMI

CISSP ISC2, Intense School

BSB/ E-Business, University of Phoenix * classes attended.

Cisco Certified Professional, Learning Tree,

Former ISO-9001 Certified Internal Auditor, Skill Path

Discipline in Computer Science, Strayer University, Washington, DC: 1984

PROFESSIONAL EXPERIENCE

ARCO Services /SC State Department of Administration Columbia, SC 11/2016 - Present

Hired as Enterprise Project Manager supporting the State of South Carolina assigned within the Division of Technology Operations IT Planning and Administration unit as a direct support resource for the DTO Project Director. Working with limited supervision, manages and coordinates strategic and tactical assignments and project management activities associated with state-wide enterprise level and agency-level information technology initiatives directed from the Division of Technology Operations and/or the Department of Administration. Coordinates project activities, deliverables, and deadlines with the Department of Administration's Program Management Office, Division of Information Security, Enterprise Privacy Office, other state agencies, and with private sector professionals. Supporting SANS 20 controls project, POA&M interviews and creation for IRS Internal audit, SC Department of Probation, Parole and Pardon servers/applications and NAS migrations for statewide locatons., SC First Steps laptop rollout for headquarters Early Head Start and 4K staff team at headquarters in Columbia, SC.

Daily Duties / Responsibilities:

Assists with management of state-level enterprise projects directly related to execution of the state's strategic information technology plan. Serves as DTO's project manager for assigned projects. Uses project management methodologies from inception through completion. Responsible for managing projects and for coordinating with private sector professional project managers of assigned projects. Is also responsible for internal tracking of state resources, project schedules, project deliverables, and for producing regular status updates and reports to management. At project conclusion, closes out each project in a timely and orderly manner, with documentation of lessons learned and archiving of essential project documentation

TIAA (Teacher’s Insurance and Annuity Association) 12/2016 – 11/2016

I supported TIAA Production Services as Sr. Infrastructure manager as leader of several projects leading all senior project management activities. This includes the delivery management of the day-to-day management and oversight of the team as well as strategic planning. Managed facilitation of strategic planning and of in-flight run projects within the managed CorpFTP project working with lead and senior management planning, designing and brainstorming deployment rollout solution for Sterling File Gateway SFTP solution and Gen1 FTP migrations form Charlotte, NC and Broomfield, CO. for enterprise customer internal and external file transfer process environments due to security compliance risk MAP items. Managed Wave 5 and Wave 8 Oracle (AIX, Linux) Exadata/Delphix database migrations held weekly status meetings with enterprise application owners and application teams discussing migration schedules for all environments low level and production platforms. Facilitated production runbook review meeting and document task activities for production database migrations gathering information for RACI and application validation testing, middleware, mainframe batch and web isolation requirements if required. Overseeing project delivery through the entire SDLC life cycle including maintain Run projects implementations, design build, test, and production implementation. I managed MQ and Middleware projects reporting to senior leadership director providing weekly dashboard statists and overview of activities on status, risks, cost and constraints.

Responsibilities:

Manages client interaction and expectations regarding network infrastructure delivery efforts and services in the core competency area of LAN, Middleware, and Data Center networks along with network monitoring and management.

Understanding of how customer needs relate to project issues, technical solutions and owning and managing technical risks for products and services.

I provided leadership as a single point of contact and focal point for technology integration networking and security projects. Developing relationships and managing across functional areas and orchestrating continual service improvement amongst infrastructure teams.

Columbia Protection Agency (CPA), Columbia, SC: 1/2010 – Present

IT Security Project Manager

Management of contractual RFP and bids for security contracts for regional security assignments with vendors and executive project. Managed and oversee all operational and administrative functions of the contract and serve as a point of contact for the client. Overall responsibility for all contract deliverables, contract compliance, and the direct supervision of all CPA officers under contract with the authority to act on behalf of CPA. The CM ensures the contract is operating according to contract requirements awarded and assignment by clients.

The Brixton Group (Brixton), Charlotte, NC: 7/2014 - 12/2014

Data Communications Project Manager

Provided hands on technical expertise and management of technical efforts of implementation. Responsible for VPN migrations projects for customers migrating from LexisNexis network to new Indy VPN platform. Managing offshore resources in Bangalore, ID. Managing and supporting SFTP and VPN migrations subject matter experts. Migrated customers to new platforms working with iCIMS service provider teams and other corporations. Chairing weekly SFTP and VPN project team meetings on project scheduling, tasks items, performing initial contact communications to customers to schedule customer kick-off meetings with executive leadership and functional managers. Managing initiatives for strategic projects which include any or all issues related to new data center facilities, FTP/SFTP routing and translations data uses Sterling Connect Enterprise and Connect Direct products. Services being supported fingerprinting and other service products connection environments. Working hands on with command line processes with RHEL 6.5 OS VM Frontend and Backend servers creating customer credentials for SFTP Datacom platform for customers to extract and deposit data into environment. Using Jira, Microsoft Office suite and Confluence share products. Participated in project communication crafting meetings to engage customers to inform them of project migration tasks and time line scheduling projections. Utilizing strong communications and people soft skills working with executive level CIOs, directors, account managers and functional managers to gather information requirements. Creating Weekly 4-blocker status reports for executive leadership, weekly status reports for project teams and total count success totals.

Hands-on with IAM provisioning access process for LINUX/UNIX RHEL v6.5 and AIX IBM Direct Connect server platforms creating encryptions, user accounts, directory and file access for inbox and outbound directories for Frontend and Backend servers for test, development and production environments.

Managed and tracking all SFTP and VPN customers migrated to new platform and reporting weekly to CIO and VP of IT working with limited supervision. Working with customers executive management leaders, functional IT managers and 3rd party vendors to scheduled migration and provide requirement information during kick-off meetings chairing conference and screen share meetings.

Bank of America (Teksystems), Charlotte, NC: 5/2013 - 12/2013

Identity Access Management Sr. Project Manager

Managing and designing Service/ Shared accounts project deployment processes utilizing the following tools for research, status and analysts; Translator, Remote Service Manager, Application Tool, VISO, MS Office suite and MS Project 2010. Working with LOB program risk partners chairing touch base meetings, that will influence and gain commitment for deployment strategies and timeline dates for deliverables.

Design, creating, managing and maintaining project schedules in Microsoft project and Excel 2007 documents. Managing responsibilities for program covers the following regions Americas, EMEA and Asia Pacific security management for Hitachi ID Privileged Access Manager (HiPAM) which is a system for securing access to privileged accounts. Integrating this process which regularly randomizing privileged passwords on workstations, servers, network devices and applications for federal regulation audit requirements. Managing MS Forefront Identity Manager Requirement for elevated security accounts being access in product data base and tracking subject and objects usage dates. Active Directory – Single Sign -On (SSO) elevated accounts research analyst for all objects and subjects.

Chaired meetings with senior management, service delivery management, corporate communications and CIO executive teams on project communication notifications process and project deployment schedules for enterprise network service and shared ID accounts ownership attestation process. And direct user community to Management Service Policy registration processes.

Attending weekly program management meetings reporting status of project activities. Creating and designing Web Survey Questionnaires to gather identified service/shared account owners to obtain relevant information for Global Information Security management ownership due diligence. Utilizing SQL server to identify and authentication provision steps for RBAC and LDAP administration management within client server topology creating user case documents and steps.

Managing Hitachi Identity Privileged Access Manager (HiPAM) project deliverables identifying Service and Shared account owners with elevated rights for Critical Applications, Local servers and BAU SMEs this includes human entities and non-human entities. Assisted with creating business case process steps for provisioning service accounts with network engineers and architects member of test team during rollout weekends.

Managing research auditing filtering reporting statistics and performance for IIS 7 / 8.0 responses for denial requests for internet/intranet/extranet security access for web portal, FTP logon attempt restrictions for static and dynamically IP blocks for dynamic rules for content management discussing logon password restrictions for AD and CPU throttling of applications reviewing with process explorer. Reviewing restriction errors 401/403/404 status errors and reviewing discussing IP addresses and servers with concerns with developers and servers Administrators.

Managing project artifacts for this program which will reduce risk by eliminating elevated account usage by unregistered and non-approved subjects. The focused system platforms include Microsoft AD/SQL, Unix/Linux and mainframe systems. This will be an enterprise implementation for Americas, EMEA and PACRIM (Asia) regions for Bank of America. HiPAM will provide login reporting, screen capture and key logging, accountability and secure forensic audit monitoring solutions.

Supporting November 2013 integrated release as tester for Access Resource Management (ARM) implementation within User Acceptance Test (UAT) and Production (Prod) environments in role as requestor. Tasks included requesting mainframe application access for Infrastructure resources. Also, requested Active Directory request access for domains and application security module access. Testing control module registration from application inventory owner view and control module from designated primary owner view. Tracking testing validation of questionnaire fields and functionality being deployed within Prod and UAT environments for the ARM and HiPAM tools. Following steps and results of user case scenarios informing lead test manager of any passing status or failure errors requiring modification or clarification.

Bank of America/ Accenture (Brixton), Charlotte, NC: 6/2010 - 10/2012

Card Services IAM Security /Enterprise Release Project Manager

Member of Technology Center of Excellence (TCoE) management team located at Bank of America corporate in Charlotte, NC. Supporting Global Card /PCI Distribution Services managing full project lifecycles monitoring all Line of Businesses project schedule timelines for risk/issues, constraints, assumptions and schedule critical path dates.

Accenture Delivery methodology trained to align business processes to mitigate risks during change processes for release rollout strategies. Facilitating weekly, day to day touch point meetings with stakeholders and project team resources in USA and Internationally.

Six Sigma methodology (Define, Measure, Analyze, Improve, and Control) and Bank of America (BOA) proprietary process standards (ECMS). Facilitated weekly database analyst and data engineering team meetings. Responsible for project management of database refresh scheduling for North America and European development and system integration management testing environments. Including all retrofits and forward fits of environment release environments. Distributed UX/CX guidelines for system security objects. Reviewing and communicating environment risks to LOBs and release teams on database environments stability of data, performing incident management and service delivery reporting to LOBs management and project teams.

Hands-on management of tracking tools for BAU request and tickets using Quality Center, Testnet, and other internal Bank of America repository products. Reviewing forecasts for nominal growth, resource time tracking via Clarity tool, Web tool intranet and extranet management of database environment access provisioning processing reviewing steps with LOBs project managers and leads via screen share training sessions. Also, creating provisioning processes for Line of Businesses for user case testing documents.

Managed all enterprise release initiatives for Card Distributed Systems lower environments DEV, UAT and SIT utilizing High Level Build Plan, scheduling databases to be populated according to dates on plan according to SLA. Managing all maintenance by DBA teams after refresh is complete. Working with mainframe team to ensure environments are in synch. Meeting with LOB release teams communicating all critical dates for DBA and DBE teams to complete their tasks and ensuring tasks on schedule. Communicating Push Window schedule for due dates for code, configuration files, and release number to use, push window, and Middle Ware boxes (servers) for releases. Send all communications to teammates on Retrofits and Refreshes, requests to bring environments up or down for data base refresh. Logging and tracking any environment issues that the team needs to be aware of during project roll-out.

Utilized and administrated with the following tools MS Project, MS Office suite, Nexus, Visio, Test net, Share Point site content management and Outlook email accounts distribution list administration to make sure recurring reminders to team members’ calendars are sent before code push window date. Update code push schedule spreadsheet and tracking any emergency requests from LOBs leadership. Managed and tracked all mitigation items for project including all change requests via Test net tool.

Moderator of weekly Database (DBA and DBE) team meetings held via conference call and live meeting. Status updates on current and future database refresh, retrofits, and forward-fits schedules. Discussion of resource support and tasks inhibitors. Utilizing matrix project management structure with development programming teams which are located on-shore (U.S.A) and off-shore (EU and Asia Pacific) for scheduling of database resources and tasks assignments. Timesheet management via Clarity IQ and Field glass.

Managed and administrated Security Card Access Management system (CISAM) accounts for joint mainframe and distributed client server environment regions for United States, United Kingdom and Ireland network. Administrated Oracle Identity Manager (OIM) product provisioning for DEV, UAT and Prod environments for client server and mainframe LPAR access for objects (servers, data repositories and system access) of AAA objects authentications. Managed and administered hands-on with mainframe RACF, CICS, TSYS, Web Services IIS, Oracle Identity Manager and DB2 security permissions administration management tools for enterprise servers’ login, DB2 qualifiers and access controls access parameters. Security Management of Payment Card Industry (PCI) regulatory, integrated release and industry compliance projects online banking e-commerce, PA-DSS, secure online credit card transactions, provided security processes for relational databases (Sybase, Informix, Oracle/WebLogic).

Managed and performed administration for provisioning process step artifacts on team SharePoint sites communicating calendar schedule for environments code push daily, weekly and monthly scheduled for SIT day 1 hours and access availability for environment for all developers and program teams. Hands on management of IBM WebSphere v.7/8.x network application servers’ profiles PMT within Linux RHEL 5/6.xx, IBM Power z environments and running toleration mode on some object devices. Managing middleware teams enterprise archive (EAR file), Java archive (JAR file), web archive (WAR file), or store archive (SAR file) to any monitored directory

Managed and designed all communications for enterprise environments deployments for code pushes to insure databases integrity was accurate for retrofits, forward fits and delta database environment processes.

Reviewing log polices reporting log and application throttling concerns with USA, EU and ASPAC Sybase, Informix and DB2 developer teams on weekly database refresh meeting chaired on security concerns on products IIS 7 access to portal access for client server connections sites .url(s) for applications links supporting Window Server OS products (2003, 2008 and 2013) for all 56 User Acceptance Test (UAT) environments for weekly code push schedules for batch file processing. Reviewing restriction 401 status errors and reviewing discussing IP addresses and servers with concerns with developers and servers Administrators.

Management of all phases within enterprise program phases (initiation, planning, design, build-out, test, implementation, monitoring, close-out, and lesson learned.) Platforms. Managed all provisioning and deactivation for so mainframe CICS/TSO and AD/ SSO domain user account usage RBAC, groups and policy administration and management. Managed Common Vulnerabilities and Exposures (CVE) registry listing, SOX and Dodd-Franks compliance process tracking for environmental provisioning for database environments objects and subjects. Managed provisioning request processing for servers (Linus, Unix/RHEL and Windows OS), storage (LUN) and DR for enterprise network insuring engineering and development teams had accurate patching standard versions.

Wells Fargo, Charlotte, NC: 11/ 2009 - 5/2010

Technical Program Manager

Member of Treasury Infrastructure Integration Program (TIIP) Delivery Services TPM team supporting Wells Fargo West. Role as TPM simultaneously managing multiple projects supporting and managing the following Design and Engineering, Operation Systems engineers, Middleware, Business Continuity, LOB applications development and support teams.

Tracking project deliverables and tasks utilizing MS Office Suite products, MS Project, and Wells Fargo proprietary tools (Shared Services Offering, Remedy P2k, Change Management, Work Requests and Service Request system.). Tracked and attended risk management meetings depending upon if coding or build deliverables required mitigation. Managed IP addresses documents for F5 load balance environments.

Facilitator of weekly status reporting, special meetings, performing Kick –Off meetings for project initialization. And provide weekly status reporting updates to PMO and LOB leadership following PMBOK and ITIL.v3 methodology and framework best practices for communications and performance of service project counter measure reporting status.

Assigned with gathering information and submittal for the following system request forms Firewall, DMZ, F5, OSSM Backup, NAS, SAN, OVO, Powerbroker /VAS, Anthill deployment. Working with LOB application development and support teams. Environments SIT, UAT, PROD, DR. Performed provisioning via STAMP and Plainview.

Managing and tracking installation build status of RHELv5.0 servers, UNIX and VM Farms, physical servers, and data center migration site locations, insuring all OS, middleware (WebLogic Server, WebLogic Portal, WebSphere) and other components are installed on designated servers as defined by Design and Engineering architects assessment for projects future design state. Responsible for provisioning Storage specifics for new server builds for virtual RHEL and physical standalone servers.

Submitting server input build forms with all server configuration settings insuring information is accurate before submitting information to server build team to perform baseline build for virtual and physical servers. Customer services oriented environment to application owners on all project deliverables.

Bank of America/Modis, Charlotte, NC: 3/2008 - 2/2009

Technical Project Manager

Member of Global Securities and Trust Services (GSTS) management team located at Bank of America corporate in Charlotte, NC. Supporting LaSalle GTS Mortgage Securitization Services (MSS) Project. Planned, documented and tracked relocation processes for all applications and physical and virtual servers within the LaSalle infrastructure. Environment platforms MS Servers, UNIX/LINUX, VMware, WebSphere, Solaris, Oracle/WebLogic, IBM AIX servers and IBM mainframe platforms. Management of middleware dynamic cluster workload nodes design setup for migration into enterprise Bank of America Corporation data centers infrastructure environments.

Managed and designed project plans for data center migration for all applications and devices such as servers, storage and transaction landing zones for data to 3rd party vendors requiring mortgage services reporting information for financial reporting.

Six Sigma methodology (Define, Measure, Analyze, Improve, and Control) and Bank of America (BOA) proprietary process standards (ECMS). Facilitated weekly TAR status reports on issues, defects and risk to PMO, Network Security process, RACI and providing weekly 4 block status reporting to PMO.

Coordinated resources within and across projects Line of Businesses (LOB(s)) and had matrix management responsibility for domestic USA and international European Union (EU) associates for the LaSalle Banking data centers project performing Business Analysis of all applications and hardware resources.

Capacity planning inventory management for all LaSalle Tustin data center applications and servers being migrated into Bank of America enterprise network. Managed data center migrations schedule for all critical applications and BAU applications into new enterprise environments (Production, Development and System Integration) and Disaster recovery platform planning for Business Continuity.

Assisted PMO with tracking and managing project utilizing Clarity and ECMS process milestones and activities (LOB business case, management checkpoints, baseline and tollgate process) also gathered data for FEMA Project Risk Score (Impact x Probability) test plan and migration approach strategy with developer and network engineer teams. Continued tracking of all phases ECMS/DMACI phases within MS project plan and creation of requirements documentation such as BRD, developed detailed impact assessment material for project using work flow process.

Documented Business Continuity Plan materials to address Disaster Recovery offsite path of critical business operations to reduce impact of loss of business process functions to customers and employees. This entailed the data gathering and document creation for the following processes:

oDisaster Recovery Declaration Process.

oImmediate Response Steps included (Personnel safety, Evacuate facility, Emergency staff contact assignments, Test and Full interruption Check lists and Restoration method plan.)

oAssisted with design of Single Sign-On for new RBAC accounts for technical teams.

Defining the Critical and Non-Critical computer systems and computer-based applications list. Researching extract, transform and load (ETL) analyst performance benchmarking and mapping listings for data warehouse (DWH) on data movement of data from sources to designations for BRD and HLD.

Document the Manual work-around Procedures the processes and/or functions to be manually performed until automated systems/applications are restored and available.

Created Recovery Status Reporting document tracking forms for internal staff and outside vendors this included recovery time objective (RTO) and recovery point objective (RPO) information.

Maintained High Level Visio Design for Line of business and project leadership.

Documented project management responsibilities related to infrastructure implementation, upgrades, conversion and disaster recovery processes for User Acceptance Test (UAT), System Integrations Test (SIT), and Production (Prod), Disaster Recovery (DR) SAN and NAS and Development (DEV) environments. Supported developers with managing WBS tasks for ETL (extraction, transformation and loading) processes that are reusable, easily modified and have embedded data quality processing for hosted LaSalle data center applications artifacts.

Managed the project’s Technical Requirement Design Documents, which included (Business Impact Analysis, Storage sizing requirements for physical servers and virtual servers, Line of Business Risk Assessment, Security Access requirements for server access rights and attributes, Technology Security Requirements Analysis and documentation creation, Test Plans and Project Plans management.). Administrated Application Inventory Tool (AIT) application hierarchy forms for data field descriptions and values of all applications ingested into new Bank of America enterprise network for tracking requirements.

Researched and provisioned storage management project plans with EMC, Dell and other vendors for future state and current state requirements for SAN and tier storage costs for migration of LOBs applications retention for LaSalle.

Facilitated meetings with Depository Trust and Clearing (DTCC) ecommerce, Chicago Federal Loan, LaSalle and BOA executive network management on ecommerce file transfers and trading partnership requirements.

Application Risk & Control Assessment (ARCAT) criteria analysis and risk documentation. Provided executive project summaries to MSS Sr. VP of Engineering and PMO management on day-to-day device capacity and availability status via excel reports.

Business Impact Analysis (Supplier Scope, Business Scope, Impact Scoring, RTO and RPO( risk management and retention compliance) documentation creation for client servers and mainframe environments. (MS W2k3, UNIX, SQL Server 2005, NET 1.1/2.0, IIS, ASP. NET 1/2, VMware and OS390). Facilitated and collected new design approaches during JAD and RAD team development meetings tracking status utilizing waterfall model reporting for (Requirements, Design, Implementation, Verification and Maintenance) for MSS team.

Managed servers’ applications description overview statements for batch processing analysis and documentation creation. Analyze and documented the IT application/ system Business, Functional and Non-Functional requirements support for the LaSalle banking leadership in Tustin, CA.

Also, supported and provided enterprise applications status report presentations to stakeholders, clients and project management teams. Utilizing Clarity, SharePoint (Live Link), weekly 4-blocker status report

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