Customer Service Manager

Brian Nichols ***** La Cantera Trail Frisco, Texas 75033

*********@*****.*** • Cellular 469-***-****

Opening Statement

A goal oriented professional, honest, confident, hardworking, a person of keen judgement, integrity and dependability. Experience working in high paced environments and ability to work independently. Professional strengths include strong workflow analysis, detail oriented, and customer service skills. Maintaining administrative processes, improving accuracy and efficiency and achieving organizational objectives.

Qualification Highlights

Coordinates maintenance/repair work performed by technicians, vendors and contractors

Customer service skills following up to ensure customer satisfaction

Analytical and critical thinking skills

General ledger reconciliation and yearly budgeting

Managed internal office moves

Handling of security monitoring, training, card key distribution.

Employment History

Vinson & Elkins LLP, Dallas, TX 2004 to Present

Facilities Assistant II

Process mail and package distribution along with pickup

Responsible for coding invoicing and ordering while maintaining proper budget guidelines.

Processing work orders and following up with engineers and vendors on work performed.

Coordinating and performing internal office moves hanging pictures, dry erase boards.

Occasional furniture assembly for attorney’s

Process outgoing mail, Fed-ex powership, and UPS

Work with vendors on COI requirements

Obtaining RFQ’s from vendors for services and repairs

CPR/AED trained along with yearly fire warden training

Paper and supply ordering and maintaining organization of satellite supply rooms.

Assist Records department with shredding company and workroom inventory.

Microsoft Word, Excel, Outlook and facilities tracking software

Education

Houston Community College System, Houston TX 1986-1988

General Studies and Accounting

Additional Work Experience

Merrill Corporation, Dallas, TX 1999 to 2004

Site Manager

Riviera Utilities, Daphne, AL 1997 to 1999

Meter Reader & Collections

Coca Cola Distribution, Robertsdale, AL 1996 to 1997

Store Distributer

Grandy’s Restaurant, Houston, TX 1985 to 1996

General Manager

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