Customer Service Representative

Education

ASA College: Certificate in Medical Assistance/billing.

Employment History

RCM Health Care Services, New York, NY (September 2014 – November 2017)

Bus Paraprofessional/Clerical Assistant/Record Room

Assisted Bus Driver with bus evacuation drills.

Assisted disabled students with boarding and disembarking.

Assisted in the educational and social development of students.

Supported students with emotional and behavioral concerns while assisting them in development of appropriate social skills.

Record room assisting.

Archiving, filing, copying, of student’s records.

Updating students records in SEIS on DOE database.

BRC Glass Factory, New York, NY (January 2014-August 2014)

Desk Clerk

●Maintained various records and logs.

●Typed documents and managed inbound and outbound correspondence.

●Answered phones and emails of inquiring customers and clients.

Adil Business, Bronx, NY (March 2012-October 2012)

Clerical Associate

●Provided office support to executives upon request.

●Calendar management which included organizing and scheduling appointments.

●Organized and coordinated several office and staff meetings.

●Computed, record, and proofread data and other information, such as records or reports.

●Managed and assisted in the replenishment of office supplies

Oliver Staffing, New York, NY (November 2010 - November 2011) Customer Service Representative

●Accepted incoming phone calls for 311’s Smokers’ Quit line.

●Provided customers with product and service information.

●Managed and resolved customer complaints.

●Managed and assisted in the replenishment of office supplies

Universal Survey Center, New York, NY (September 2009 – November 2009) Customer Service Representative

●Conducted surveys over the phone inquiring about various topics such as politics, goods and services and economics.

●Delivered prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.

●Maintained customer/potential customer databases.

Pro Tec Security, Brooklyn, NY (August 2007 – September 2008) Administrative Assistant

●Scheduled and coordinated meetings, appointments and travel arrangements for managers and supervisors.

●Prepared and modified documents including correspondence, reports, drafts, memos and emails.

●Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

●Effectively managed phone coverage in a fast paced environment.

●Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

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