Customer Service Representative

XÜ v cA _xã á 210-***-****

**** ********, *** *******, ** 78230 **.****.*.*****@*****.*** 210-***-**** Experienced dependable worker seeks full-time position enabling me to put my skills to good use, acquire greater knowledge and skill, and achieve advancement. My daily goal is to make the lives of others better. Skills:

Diligence and Accuracy - I seek to provide high quality results in every task while providing courteous and cheerful customer service.

Availability - My devotion enables me to be flexible and accommodating, working various schedules, including weekends or holidays, when needed.

Cooperation - I am dedicated to meeting the needs of others in order to ease concerns and uplift spirits. Teamwork allows everyone to focus their strengths on details that provide exceptional service to customers.

Aptitude for Learning – My natural abilities include music and technology. I am at ease with new people. I learn new procedures and concepts quickly and can transfer that knowledge to others with patience and ease. Work History:

Alorica (02/2016-11/2016)

As a call center representative, I answered incoming calls from customers to help them deal with concerns over service, billing and new orders for satellite television service across the country. Cornerstore CST (01/2014-01/2015)

As a customer service representative, I worked as primary cashier, cleaned the store, restocked the shelves and kept all merchandise displays filled and presentable, monitored gas pumps and sales, kept the inside and outside of store clean and presentable, helped customers with any requests, and followed federal, state and local laws regarding identification for sales of alcohol and cigarettes. In addition, I managed unruly customers and loiterers to ensure the safety and security of the premises and often provided tech support for the computer systems and repaired programming on the cash registers to expedite return to business in an emergency. MerciesRoom Ministries (10/2013-01/2014)

As a worship leader, I coordinated with other musicians to select and perform music and bring testimony that would inspire worshippers to feel the presence of God and feel safe in expressing their love and concerns in prayer, singing and worship during various Church events.

Kroger Company (10/2012 –10/2013)

As department head of the health food department, I managed personnel, created schedules, ordered stock, tracked sales and reported to the store manager. Additionally, I greeted customers, facilitated purchases, assisted in maintaining cleanliness and displayed an overall attitude that helped customers feel welcome and appreciated. Christ Episcopal Church Ministries (05/2010 –10/2012) As a worship leader, I joined other musicians in leading the congregation in singing and worship during various Church events.

Morningside Ministries (08/2008 –05/2010)

As a visiting minister, I used music, prayer and testimony to bring comfort to the elderly residents of Morningside Manor Nursing Home and sought to show genuine love to people often forgotten, including one-on-one patient interactions, especially with those in hospice care, while assisting medical personnel in providing care such as bathing, medication dispensing, changing bedding and catheter placements. Education:

San Antonio College (app. 60 sem. hours) Liberal Arts/Music Therapy Robert E. Lee High School (Graduated: 2006) References:

Yvette K. Johnson Jeremiah J. Goldbach Claude Roth Pastor Williams Legal Admin. Asst. Renovation Laborer H.E.B. Magnolia Christian Church Strasburger & Price LLP Self-Employed 9900 Wurzbach 806 Belknap Place

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