Senior Business Systems Analyst / IT Project Manager
Resume:
Tonya Tate
Morrow, GA. *****
*************@*****.***
Senior Business Systems Analyst
Looking for a position where I could assume responsibilities and serve as an enthusiastic liaison between internal busines and various stakeholders in the capacity of an experienced IT professional. I hold extensive technical experience installing POS, Desktop Support and peripherals which include disaster recovery. I have over 25 years of direct client support service working with the USPS, UPS, IBM, American Express, Wal-Mart, Target and Home Depot corporate affiliates and retail divisions.
Certifications / Technical Skills
Certifications: A+ OS and Hardware, Network +, MCP Professional, MCP Server, Currently on track PMP
Systems: Windows Vista, Windows 2000 Series, Windows XP, Windows NT 4.0,
UNIX, Cisco and Windows 2003 Server, Domino Servers, Windows 7
Hardware: IBM Servers, Dell Power Edge Servers, Compaq rack mounted servers,
IBM Desktops, IBM Laptops, Dell Desktops and Dell Compaq laptops
Sun Ultra 5 Workstations, Net Gear Hubs, switches and routers, Cisco
Switches, AVAYA Telephones and VOIP, VPN configurations
Software: MS Office Suites, Lotus Notes, IBM Databases and Mainframe Utilities
Networking
Languages: TCP/IP, DNS, DHCP, WINS, Ethernet, Token Ring Topologies
Professional Experience
Global Payments Company
January 2013- Present
Senior Business Systems Analyst / IT Project Manager
Lead requirement discovery sessions and functional walkthroughs to identify gaps between client requirements and company’s product.
Created business focused deliverables for each release or set of project objectives.
Produced technical focused deliverables such as Functional and Non-Functional Specifications, Use Cases and creation of SIT/ SAT Test Cases.
Presented detailed documents to the customer or stakeholder for approvals.
Work extensively with the Application Development team to identify gaps and application dependencies that enhanced product specifications for the stakeholders.
Coordinated Application deployments and resource allocation
Created End User Training manuals and Defect management within HP Quality Center.
Coordinated internal resources and third party’s vendors for the flawless execution of project
Ensure all projects are delivered on time, within scope and within budget
Developed a detailed project plan to monitor and track progress
Created and maintain comprehensive project documentation
American Express Co. Inc.
December 2007-January 2013
Senior Business Systems Analyst II
Excellent customer servicing skills
Subject matter expert
Accountable for required technical/systems documentation in support of the project methodology
Utilized advanced analytical skills and strong conceptual and problem-solving skills, the ability to multitask and provide solutions for our internal and external stakeholders.
Knowledgeable in SQL, Perl / Shell scripts and Oracle logic for issue resolution.
Expert in application feature processing of ACH, Purchase Card, Virtual Payment Processing, Multi currency processing.
Foreign Exchange Specialist
SAP, Check printing processes
Informatica as well as payment warehousing techniques.
Ability to work under pressure to meet specific deadlines with high quality output and attention to detail.
Strong organizational skills, including the ability to focus simultaneously on long and short-term priorities.
Strong oral and written communication skills
Knowledgeable of Java, J2EE and Java EE 5 technology and Application development tools.
Demonstrated, dependability and attention to detail, proven ability to manage chnge and lead teams.
Skills also include UAT / Quality Control Application and data testing and ERP reporting functionalities.
Subject Matter Expert on numerous product releases, application upgrades and database Implementations.
Knowledgeable in Secure File Transfer Processes to include File Processing and Data Mining techniques for research purposes.
Buyer Initiated Payments and B2B Implementations.
International Business Machines
November 2006 – December 2007
Systems and Network Administrator
Server installs and maintenance
Network monitoring and setup
Duties include desk side support for several Fortune 500 companiesI
Installation of computer peripherals, installation of software, hardware
POS point of sale equipment as well as upgrades, troubleshooting, cabling and network infrastructure support.
Backup and Disaster recover techniques used by the Department of Defense as well as private vendors.
Duties include providing remote technical support
New user access and updates
Assisted clients in customer service related issues through computerized case management via IBM mainframes.
International Business Machines / Computer Generated Solutions
July 2006 – October 2006
Technical Client Support Representative
Duties include providing remote technical support to clients
Assisted clients in customer service related issues as well; this was performed through computerized cases over IBM database and mainframes
IBM Think Pad Support technician in a call center environment.
The United States Postal Service
October 1993 – June 2006
Customer Service Clerk
Duties included retrieving and dispatching valuable mail pieces misplaced into the mail stream, process performed through filing and extensive computerized record keeping techniques.
Provided technical support to end users using Novell Ware technologis, while utilizing strong analytical skills under stringent deadlines.
Over 14 years of verifying and dispatching Confidential Documents and Cash Handling Experience. Obtained Level One Security Clearance- Public Trust- Department of Defense
Omni Tech Solutions – Part Time
August 2001 – June 2003
Network and Systems Administrator
Responsible for managing internal network infrastructures, provided technical support to end users, user account administration.
Education
Omnitech Institute, Decatur, Georgia 2001-2003
Information Technology- Obtained National IT Certifications GPA 3.8 / 4.0
Information Technology
References Available on Request
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