Billing and Accounts Payable Specialist

MONIQUE A. GARCIA

***********@*****.*** 915-***-****

SUMMARY

Motivated and enthusiastic accounting and finance professional with 4+ years of combined experience in the accounting and finance fields. Skilled in numerous accounting and finance functions including accounts payable, accounts receivable, and billing. Able to successfully handle complex assignments with a high level of accuracy and attention to detail. Possess strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities.

TECHNICAL SKILLS

Master User - MS Office Programs including Word, Excel, Outlook, Access and PowerPoint.

PROFESSIONAL EXPERIENCE

Jack Henry & Associates 11/2015 - 08/2017

Technical Support Representative

Provide Tier 1 application support Worked together with Financial Institutions along with their customers with Remote Deposit Products.

Extensive knowledge in Enterprise Payment Solution products such as Remote Deposit Complete, Remote Deposit Scan, Remote Deposit Now and Remote Deposit Anywhere. Subject Matter Expert in Smart Pay Express and Smart Pay Biller Direct. Trained and assisted new Support Representatives.

Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best resolution to the problem.

Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.

Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.

Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.

Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.

Sprouts Farmers Market 02/2015 – 02/2016

Backup Bookkeeper/Head Cashier

Maintains subsidiary accounts by verifying, allocating, and posting transactions.

Balances subsidiary accounts by reconciling entries.

Balances general ledger by preparing a trial balance; reconciling entries.

Maintained historical records by filing documents.

Prepares financial reports by collecting, analyzing, and summarizing account information.

Responsible for accounting and reconciliation of cash received from tills.

Maintain safe and manager’s cash drawer in cash office.

Make cash drops and deposits as necessary.

Staples Promotional Products 08/2011 - 01/2015

Billing & Accounts Payable Freight Specialist

Performed all functions of the billing position which included the receiving of invoices into our systems, analyzing information and data for each purchase order to ensure pricing and cost were correct and completing the billing process for high priority clients within a limited time frame.

Worked closely with associates in other departments to gather necessary information to complete the billing process and ensure the client is being billed accordingly.

Analyzed and resolved billing issues through the understanding of practical workable solutions, asking for input, providing information, and recognizing or making a decision when necessary.

Efficiently processed and completed work with accuracy, thoroughness and to the standard of quality that is expected.

Assisted others in my department or took on additional challenges and responsibilities at times.

A/P responsibilities included accurately processing, coding and entering freight invoices into our system to be processed for payment.

Reconciled vendor statements and working closely with freight vendors to ensure freight accounts were current and up to date.

Mailed printed checks along with remittance to all vendors promptly after checks were cut.

Department of Veteran Affairs-El Paso 03/2010 - 09/2010

Supply Technician

Maintained and controlled constant count of all inventory for the all departments throughout the hospital.

Conducted full investigations for missing property and new property not brought on books through Property Department.

Maintained and filed all paperwork for property department.

Tagged and entered new property that was classifiable on to the property books.

Completed 100% inventories for all departments throughout the clinic to ensure all property was accounted for.

Computer Career Center a Division of Vista College, Division of Vista College 09/2009 - 03/2010

Administrative Assistant

Responsible for opening the school each day, greeting visitors and students upon arrival, assisting in providing information about the school's courses and services, directing visitors to their destinations, and answering and transferring incoming calls on a multi-line telephone system.

Distributed and filed student's schedules, report cards, attendance records and diplomas or certifications.

Performed other various administrative functions for the recruiting department and management when requested.

Affina LLC 09/2008 - 01/2009

Customer Service Representative

Assisted clients with questions or problems concerning their accounts, researched and analyzed account and payment history, made changes to the account or services as requested, and advised or upgraded clients with additional services or programs.

Met and exceeded weekly and monthly sales quota to satisfaction and always displayed excellent interpersonal and communication skills to all clients and co-workers.

El Paso, Los Angeles Limousine Express 01/2008 - 08/2008

Project Assistant

Assisted Senior Project Manager with administrative duties and a variety of complex projects to ensure that the company objectives were met.

Met with Vice President of operations and additional members of upper management on a regular basis to provide project updates and .

Completed and assisted with special projects and reports.

Created new company policies and procedures to be enforced company wide.

Planned and prepared meetings for management.

Performed general office duties and completed multiple projects with deadlines in an efficient manner.

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