receptionist

Christina Guerra

**** ***** ****** ******** ** **109- Phone: 210-***-**** – Email: ******.********@*****.***

CAREER SUMMARY

Ability to operate independently, perform multiple concurrent tasks, manage responsibilities and handle changing priorities, while maintaining composure and effectiveness

10 years of effective oral and written communications skills and relationship building

Proficiency in the use of a personal computer and Microsoft Software (Windows, Outlook, Word, and Excel)

Proactively train new and existing employees to maintain smooth daily operations

PROFESSIONAL EXPERIENCE

Bear Auto Repair August 2017-Current

Office Administrator

Answer all incoming calls

Scheduled service appointments for vehicle diagnoses and service

Creating service invoices

Calculating payroll percentages for each technician

Type, format, or edit routine memos or other reports

Copy, file, and maintain paper or electronic documents and records

Obtain customer information, send correspondence, or perform data entry

Jim’s Restaurant January 2008- September 2017

Certified Trainer

Ability to work in a team with independent areas of responsibility

Answering incoming phone calls

Provided and engaged in ongoing training for new employees on the essential information of the restaurant operations, menu- knowledge and emphasis of customer service

Managing personal bank per each shift

Engaging with customers for food orders, upselling food items and maintaining any customer inquiries

Buffalo Wild Wings December 2005- January 2008

Server/ Bartender

Tend, mix and serve alcoholic beverages to bar customers and for employee orders

Maintain customer satisfaction of bar customers, making quality drinks and attentively provide customer engagement

Retain food and drink orders for all bar customers

EDUCATION

East Central High School, San Antonio, TX

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