Customer Service Administrative Assistant

SUMMARY OF QUALIFICATIONS

A results-oriented professional with excellent qualifications relating to GENERAL OFFICE, MEDICAL FRONT OFFICE, AND ADMINISTRATIVE ASSISTANCE TRAINEE. Possess outstanding communication and interpersonal skills. Quickly establish and maintain a strong working rapport with clients, co-workers and all levels of management. Precise and thorough maintaining accuracy and quality in work performance. Experienced in customer service necessity, ability to meet or exceed client expectations. Work well independently or as part of a cooperative team effort. Present a professional and positive company image at all times.

PROFESSIONAL EXPERIENCE

FRONT DESK * Altamed Health Services – Huntington Beach, California

Check in-out patients. Verify medical insurances, responsible to collect co-pays and other charges and scheduled appointments on Next Gen System. (2008 to 12/14/2016)

COORDINATOR * Community Care Health Centers – Huntington Beach, California

Pediatric Department, responsible to input Immunizations records on Link System. (2006 to 2008)

CLERK * Talbert Medical Group – Costa Mesa, California

Supported the Utilization Management Department in daily operations. Handled verification requirements for service requests and forwarded authorized referrals to Providers. Interacted with patients and answered questions. (2005 to 2006)

SECRETARY * Banco Interamericano de Finanzas –(International Finance Bank) San Isidro, Peru

Assisted the Corporate Accounts Manager. Verify correspondence and daily phone messages. Keep conference meeting room updated. (1998 to 2001)

SECRETARY * Contraloria General de la Republica – (General Controller Agency) Jesus Maria, Peru

Provided support to Institutional Image Director and his personal Staff on communications to be released on Media and general public. (1996 to 1998)

SECRETARY * Universidad de Lima – (Private University) Surco, Peru

Assisted the Accountant with documentation related to students accounts. Entered information with accuracy and efficiency and resolved any discrepancies. (1992 to 1994)

SECRETARY * MINPECO S.A (Mining Traders)– Miraflores, Peru

Supported the Commercial Trade Manager and Staff with import and export paper work and office duties as well. (1985 to 1990)

EDUCATIONAL BACKGROUND

Administrative Assistant * North Orange County –Community College – Anaheim CA

Medical Assistant * Albor Charter School – Santa Ana, CA

Business Management * Universidad San Martin de Porres – Lima, Peru

Computer Skills: Microsoft Word; *Outlook * Word * Excel * Power Point

Keyboarding Speed: 45 wpm * Bilingual: Spanish & English

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