Customer Service Office

Julie Lynch Phone: 647-***-****/416-***-****/416-***-****

*** – 30 Edith Drive, Toronto, ON, M4R 1Y8 *****.*******@*****.***

WAREHOUSE ORDER PICKER

** + years of experience in providing superior customer service. Extensive experience in effectively working in a fast paced rapidly changing environment. Highly trustworthy, flexible, organized and astute judgement. Natural ability to build long lasting mutually beneficial relationships. Excellent oral and written communication skills. Able to make an immediate positive contribution, willingness to go above and beyond. Computer proficiency in Simply Accounting, MS Word and Excel, Outlook and C.I.S Computer Systems. Bondable.

Key Skills

Telephone Etiquette Problem Solving Record Keeping

Public Communication Work Flow Optimization Appointment Booking

General Office Procedures Leadership Client Relations

Work Experience

General Labour – Warehouse Worker

People Store Staffing Solutions Inc. Woodbridgde, ON Jan. 2012-Present

Assembling products for shipping out, labelling, scanning

Lifting up to 50 LBS

Work on all various shifts

Office – Administrative – Warehouse Work

Express Employment Professionals, Toronto, ON Jan. 2012-Present

Office and Administrative Work

Retail Work

Labour work assembling products and goods along

with packaging and labelling

Work on all various shifts

Customer Service/Order Desk Apr. 2009-Jan. 2011

Milkman Company Ltd. (Dairy), Toronto, ON

Order entry and tracking of orders

Maintain and develop spreadsheets.

Quality control

Administrative duties

Customer Service Agent Nov. 2005-Aug. 2010

Washington Produce Co., Toronto, ON

Receive Incoming orders by phone fax or e-mail

Maintain filing system

Clerical duties include typing reports, invoicing.

Inventory

Tracing orders

Security Concierge (Condominiums) May. 2002-Jul.2005

Intelligarde Security Co., Toronto, ON

Maintained security preparation log

Faxing, filing phone work

Julie Lynch Pg. 2

Work Experience Continued…

Ontario Food Preparation Supervisor Jun.1999-Sep.2002

Silver City Theatres Inc., Toronto, ON

Daily cash consolidation of receipts

Prepared and served customers their orders Customer Service

Provided customer service

Civilian Office Clerk Nov.1986-May 2001

Toronto Police Services, Toronto, ON

Oath of security Act due to the confidential nature of files and photo evidence

Managed confidential files

Processed reports

Prepared criminal evidence files for the Courts

Transcribed witness statements by Dictaphone

Prepared time sheets for Police personal and civilian staff

Scheduled booking for senior Staff Detectives

Receptionist

College of Nurses of Ontario, Toronto, ON Mar. 1984-Nov.1986

Addressed and provided pertinent information to nurses & nursing assistants

Analyzed, read and corresponded via mail to nurses/nursing assistants

worldwide to decipher what appropriate information to send them

Handled incoming payments for both nursing exams and annual renewals for certificate of competence

Provided information to incoming applicants regarding exams and TOEFL tests

(Test of English as a Foreign Language) and also General Information

As a highly motivated individual with strong dedication and determination, I would like to pursue this job opportunity. Please accept my attached resume. Highlights of my qualifications are as follows:

Experience working assembly line along with packaging and labelling of products.

Well – organized in making sure product was in perfect order for shipping and delivery.

Capable of lifting up to 50 lbs to ensure products are put on skids properly.

Working with the public and as part of a team to provide excellent customer service.

Working on cash with large sums of money along with preparing food products for consumption.

Willing to work overtime and to work shift work if necessary.

Have worked in warehouses using both glue guns and electric staplers as well as scanners.

I am confident that my interpersonal communication skills and successful integrated experience in Warehousing – Assembly Line will be an asset to your company and I look forward to speak with you to discuss my qualifications in more detail.

Sincerely yours,

Julie Lynch

Julie Lynch

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