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Customer Service Manager

Location:
Madison, AL
Posted:
December 12, 2017

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Resume:

James W. Vaughn

*** ****** ***** *****,

Madison, AL 35758

Phone: 256-***-****

Email: ac3own@r.postjobfree.com

Education:

Ashford University, B.A. Degree in Business Administration: June 2013

BR2C Training Center, Certification Specialized Logistics Item Manager: February 2005

Institute of Business & Technology, Computer Operations: May 1987

Work Experience:

Insurance Agent July 2016 – Present

New York Life / USHealth Advisor

Identify clients financial need by evaluating the needs and developing protection plan options.

Coordinate with underwriters to resolve issues and obtain approved protection plans for clients.

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Resource Officer/Special Education Instructional Aide February 2015 – July 2016

Huntsville City Schools

Prepared instructional materials and enhanced physical environment by providing individual and group instructional support to reinforce skills.

Evaluated student progress and participated in activities that developed positive student interaction in the instructional process.

Ensured the quality of security services performed in keeping with the directives and standards established by Huntsville City Schools. Observed and reported activities and incidents at assigned sites, providing security and safety of property, students, and personnel. Prepared logs and reports as required.

Provided instructional support to certified teachers in order to enhance the learning environment of special education students through individualized focus on learning skills.

Project Lead Electronic Control Testing/ Surface Mount Technician February 2013 – January 2015

Remington/Nextek/Futaba

Huntsville, AL

Uploaded programs and making necessary adjustments as needed.

Verified the feeder setup for part placement and tested PCB's at various populated stages.

Disassembled laptops and reassembled each with a military grade ruggedized casings.

Assembled and tested radio mixing boards.

Loaded oven profiles for reflow processing and preparing the auto imaging program for final inspection.

Ensured projects were completed timely and efficiency while minimizing material waste.

PCB Electronic Circuit Testing/Surface Mount Lead Technician February 2005 – February 2013

Sanmina SCI-Defense & Aerospace Systems Division

Huntsville, AL

Lead team in projects to ensure system programs were operating and any necessary adjustments to programs were made.

Trained new employees and coordinated with logisticians and process engineers to ensure projects met time constraints in order to maximize production efficiency and minimize material and product waste.

Processed attrition reports for production efficiency.

Lead team in utilizing computerize high tech equipment for Aviation & Missile platforms projects.

Verified the program feeder setup for part placement, managed the construction of electronic circuits to printed circuit boards, and loaded oven profiles for reflow processing and preparing the auto imaging programs for final process inspection.

Vaughn Consulting Services February 2000 – February 2014

Madison, AL

Business Manager

Developed proposal for a feasibility study to the City of Huntsville in order to establish a small business incubator; on the board of directors at the Alabama A&M Community Development Center.

Secured local, state, and federal government contracts for clients that increased sales from $300K to $1.2M Provided consulting, management, marketing, and sales services to local small businesses.

Established processes and procedures to monitor, evaluate, and correct problems with client objectives.

Worked with small business clients to define goals and directions while organizing bookkeeping; securing venture capital and commercial lines of credit.

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Orkin Pest Control June 1996 – February 2000

Huntsville, Alabama; Indianapolis, Indiana

Branch Account Manager

Managed and serviced commercial accounts and provided customer service in designated territories.

As a certified home inspector in the state of Indiana, was responsible for inspections and evaluations of homes as well as provided customer service, sales and marketing.

Vaughn Cleaning Services January 1994 – August 1998

Authorized Jani-King Franchise

Indianapolis, Indiana

Business Manager

Established processes and procedures to monitor evaluate and correct operational problems affecting business objectives.

Maintained technical competence of changing technology and new product lines via trade publications, conferences and seminars.

Improved sales and marketing for commercial and industrial products and services by developing marketing and business development strategies. Trained employees to obtain the commitment to excellence of quality service and customer satisfaction.

Anacomp Imaging Conversion Services 1993 – 1995

Indianapolis, Indiana

Project Leader

Managed projects utilizing advanced technologies.

Supervised projects involving the restoration of documents, transcripts, and articles.

Managed the court records project for the state of West Virginia Child Care Division.

Union Carbide/Praxair Surface Technologies, Inc 1991 - 1993

Indianapolis, Indiana

System Support Analyst

Managed electronic funds transfer for Praxair Surface Technologies, Inc.

Responsible for monitoring nightly back-ups for 10 plant locations and ensuring all systems are available to users.

Processed and recorded tapes for yearly, monthly, and weekly back-ups, for storing and restoring files.

Prepared weekly payroll for hourly employees.



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