Management Project
Resume:
Jyotsna King
*******@*****.***
Sr. Content Management Specialist
Professional Summary:
Over 7+ years in Big Four Consulting Company(Deloitte LLP) on MS Office 365 SharePoint 2007/2010/2013/2016 services
Experience in working & building Knowledge Management/Content Management/Web Content/Content Strategy & Engineering/Content Management Data Systems/Enterprise Content Management/ Community Management Specialist/Web Portal Management/ Project Management/Pursuit Management/Research Analysis/Web Designing & SEO/Change Management/Digital Marketing/ Technical writing.
Experience in diverse areas in creating and transforming business requirements into functional requirements in order to develop SharePoint solutions
Developed strategies for content delivery via SharePoint Apps tools. Launched and managed multiple blogs and community websites.
Developed content architecture and strategy for Team sites and SharePoint websites, resulting in delightful user experiences
Experience in Business Support Content Producing & Publishing/Content Mining/ Knowledge Management Product Support/Pursuit - Proposal Analysis/Community Manager Operations
Experience in performing content gap analysis, data sourcing, competitor analysis, content -creation/optimization/delivery and designed workaround solutions
Excellent knowledge on Functional Analysis and Implementation, Upgrades
Experience in planning, testing for upgrades, preparation of test plans, test cases, training the end users
Experience in Knowledge Sharing, Collaboration, Innovation, Co-creation, Content Management and Communication.
Excellent technical, analytical, problem solving and communication skills
Excellent knowledge of SDLC and Change Management process
Excellent documentation and mentoring skills
Capable of leading cross functional teams in the knowledge sharing
Strong analytical, problem solving & organizational abilities
An effective communicator with excellent relationship building & interpersonal skills
Research skills combined with effective decision-making
Good understanding of the business environment
Excellent Project Management skills, People Management skills
Cultivated a strong growth sense to bring out new possibilities
Exploration abilities with a great integration of organized knowledge
Possessing a flexible & detail oriented attitude.
Technical Skills:
Technical Skills
Web Technologies
HTML, HTML5, SharePoint 2003/2007/2010/2013/2016 - Office 365, SharePoint Designer, Newsgator Platform, Dreamweaver, Adobe Experience Manager, CSS, Java Script Basic, Kentico, Bright-cove, JIVE, Photoshop, WordPress Basic, Metadata, Taxonomy, Site Templates, Site Definitions, Visio Basic, Illustrator, Open-text CMS Teamsite, Salesforce CRM, MS Excel, Word, Sales, Services applications, Angular JS,AJAX,JIRA
Operating Systems
Windows 95/98/2000
Social Media
JQuery, Yammer, Twitter, Social Media & Communities, Digital Marketing
Research Tools
Factiva, Factiva Snapshot, Hoovers, One Source, Sensing
Interactive Marketing
Search Engine Optimization, Enterprise Search, Quals Database, Data Visualization, Infographics, Iconography, Data warehousing and Data Mining
User Experience
Functional Prototypes, Information Architecture, Sitemaps, Web Usability, Process Flow Diagramming, Wireframes
PROFESSIONAL EXPERIENCE:
Project #: 1
Client: US Department of Health and Human Services – Deloitte - USA
Company: ePro Info Systems LLC
Role: Content Management Specialist
Duration: March 2017 – Till Date
Key Responsibilities:
Co-led and worked with various business units and industry teams to understand the business needs and develop a strategy and implementation plan to meet their requirements.
Designed custom site collection templates following established design principles and processes
Researched B2B content marketing and tech news/trends as well as applied learned knowledge across all client engagements
Developed overall website strategic plan encompassing all roadmaps, CMS implementation, content development, business requirements, content taxonomy, site architecture and usability guides
Conducted website usability testing leading to website redesign based on improved customer experience encompassing mobile-friendly responsive design, personalization features and improved search functionality
Posted content to the web portal as per the taxonomy, write descriptions, tag content, and archive content
Developed content strategy based on client business needs.
Identified potential content resources and determined content requirements
Conducted audits for blogs and other social media content
Developed editorial formats marketing materials, newsletters and email communications sent to Federal and Industry practitioners
Prepared metadata frameworks and new information structures
Worked with design team on website development activities
Driven kick-off meetings and other regular status meetings with clients
Created new sites & suggest innovative page designs to enhance user experience
Edited website content for quality, usability and accessibility
Post content to the web portal as per the taxonomy, write descriptions, tag content, and archive content
Developed editorial memos, data user flows, content matrices and process documentation
Established document workflow standards for publishing content within the portal
Implemented content development tools and processes with the use of complex SharePoint OOTB (out of the box) features
Conduct daily project meetings, set agenda and timely audit of tasks to ensure quality deliverables
Project #: 2
Client: Deloitte - Cross Industries & Federal & State Government Collaboration and Tagging Project – California, USA
Role: Sr. Content Management Specialist
Duration: Sept 2014 – Dec 2015
Key Responsibilities:
Responsible for collecting market data and evaluating information from diverse market sources, analyzing qualitative & quantitative information
Developed enterprise search techniques and taxonomy methods using categories & attributes for improvement in data retrieval results
Investigated new data sources to develop new categories in response to client requests and company needs specializing in Functional Keywords
Refined categorical hierarchies and taxonomy structure in collaboration with other industry teams
Reviewed and analyzed client website and blogs in preparation of detailed SEO and SEM strategy reports
Created and refined 2000 SEO content tagging KAM keywords for all the four functions and implemented HTML for client websites
Making recommendations and a combination of data analysis, user research, benchmarking, and content tagging and metadata audits to make content decisions and orchestrate content development to US senior managers based upon research findings
Content Curation activities like- Information gathering, sanitizing, planning and disseminating the information to customers
Provide Search Engine Optimization and Search Engine Marketing based consultancy to Clients
Taxonomy building and Search Engine Optimization keywords enhancement for client and function specific sites
Optimized search tools and reviewed, approved and uploaded content to KM application.
Post content to the web portal as per the taxonomy, write descriptions, tag content, and archive content
Project #: 3
Client: Deloitte – Bearing Point, Dallas- Texas
Role: Sr. Content/ Knowledge Management Specialist (Migration Project)
Duration: June 2013 - Sept 2014
Key Responsibilities:
Analyzed and documented the system specifications, business requirements, linked requirements to test cases, business rules, and design items to maintain traceability.
Migration of Content from SharePoint 2003-07 to SharePoint 2010- includes preparing Map & Tag, Site build-out, Quality Assurance
Manage document migration and consolidation project replacing Open-text Content technology with SharePoint Technology
Designing, development and implementation of Cross Industry/Function Knowledge Management (KM) marketing strategies within the Bearing point KM practice
Attend client meetings to gather business requirements, identify Requirements, and define potential solutions.
Manage internal web portal implementation for various business lines - content and web links through an extensive use of HTML & CSS
Content Curation activities like- Information gathering, sanitizing, planning and disseminating the information to customers
Provided data cleansing services to clients to publish right and accurate information for Publishing Deloitte Internal Thought wares and Proposals
Manage client communication for migrated sites within Deloitte internal portals on SharePoint 2013, 2010, 2007 & 2003, Deloitte Resources
Requirement analysis for site creation/migration and project plan analysis and manage schedule analysis to update clients on project status regularly
Led functional and technical analysis and specifications for platform migrations
Created style guides, Quality guidelines, manuals and toolkits to guide content delivery teams
Developed, compiled strategic and persuasive web content, marketing materials, newsletters and email communications sent to 6000 Federal practitioners
Established document workflow standards for publishing content within the portal
Project #: 4
Client: Deloitte - Federal Client Engagement Project – USA
Role: Sr. Content Management Specialist
Duration: Nov 2010 - Sept 2013
Key Responsibilities:
Case Studied Federal engagement-civilian sector site and suggested a major site content refresh, redesign and audit
Developed current and relevant content, newsletters, Twitter handles, promotion strategies that helped in the increase the site metrics over a span of 2 months and received an award
Developed a system to integrate multiple Federal Civilian Twitter account handles into a single twitter handle through SharePoint
Analyze and develop business requirements of SharePoint, including strategies and deliverables required for successful implementation and end-user adoption
Led meetings with clients, senior leadership and end-users to define requirements and success criteria
Brought a user-focused perspective to content creation
Building Champion groups to help with adopting strategic change management techniques
Architect SharePoint solutions that support client business objectives
Led and conducted qualitative analysis of existing SharePoint site & other intranet implementations and provide thoughtful, strategic improvement recommendations
Defined content strategy solutions, document workflows, best practices and governance policies & structures
Led requirements gathering sessions with clients and stakeholders using business process reengineering techniques, use cases, user stories/scenarios
Created content strategies for all phase of the engagement lifecycle
Initiated and enhanced data visualizations techniques to create data flow diagrams, blurbs, snapshots, webcasts cum podcasts
Built and implemented a custom Change Tracking System using SharePoint and InfoPath for an entire project lifecycle
Created an intuitive site architecture and navigation to ensure ease of use by end users
Led creative project team in the ideation, design, development, launch and ongoing maintenance of
Developed necessary databases, workflows, content types, lists, document repositories, automated alerts and reporting
Created and configured Site Collections using lists, libraries, workflows, web parts and custom content types
Monitored and reported project status to clients and stakeholders
Created style guides, Quality guidelines, manuals and toolkits to guide content delivery teams
Educated staff in best practices, quality assurance, business processes and content enhancement
Worked with User Experience practice for client engagement project, to test the ease-of-use of websites and subsites. Gathered information from usability tests and focus groups.
Utilized Microsoft’s Application wireframes and templates as a Site Admin. whenever possible in order to reduce development time for engagement projects
Project #: 5
Client: Consulting Deloitte Resources and Knowledge Assets – USA and Global Platform
Role: Content/ Knowledge Management Analyst
Duration: Nov 2009- May 2010
Key Responsibilities:
Worked with Global and US clients and practitioners to understand the Knowledge asset management needs and developed a strategy & implementation plan to meet their requirements
Translate KAM database requirements into technical specification
Design custom KAM content queries for better search and availability of knowledge assets
Implement templates with the use of complex SharePoint 2013 OOTB (out of the box) features.
Create extensive SharePoint workflows documentation for global users & Practioners
Conduct SharePoint training sessions for site collection administrators, site owners and consulting practitioners
Defined Federal KAM content strategy, including document workflow and governance policies
Managed Global KAM assets on SharePoint 2013 and Deloitte Resources
Identified and enhanced data sources for system integrations
Developed necessary document databases, workflows, content types, lists, document repositories, automated alerts and reporting and archival procedures
Created and configured Site Collections using lists, libraries, workflows, web parts and custom content types
Led and Implemented a completely centralized archival process for KAM assets
Trained 30 Industry professionals on the entire process for the Deloitte Clients and Industries Sectors
Implemented a custom Change Tracking System using SharePoint and InfoPath
Worked on Bright-Cove platform and brought about eminence for the various KAM content related webcasts within the Sectors and Functions groups
Created Federal KAM Quality guidelines, manuals and toolkits
Led communications management processes across functional teams
Built a Knowledge Knugget video about KAM, its importance, features and usage and received a pat on the back award
Project #: 6
Client: Deloitte Internal Qualifications Project – US (Worked Offshore - India)
Role: Knowledge Management Associate Analyst (Migration and Research Project)
Duration: Jan 2010 - April 2010
Key Responsibilities:
Worked on Qualifications Portal Management
Assisted in contributing past Qualifications to the SharePoint platform during Migration
Helped in creating fresh qualifications for the Federal Government practice
Built comprehensive search capabilities of Internal and External Research tools and assist the US Project manager in their research needs
Developed and managed the Risk, Brand and Quality guidelines while working on Pursuit or Proposal deliverables
Supported Federal Government leaders on content projects as needed e.g. special qualifications collections
Assisted on RFP Database and requests to help Federal practitioners find the required information
Worked on Improving Qualifications Keywords search for the Federal Practitioners
Enhanced support for internal relationships between clients to include data collection, relationship building and other operational activities
Due Diligence, maintaining database of responses and Quality analysis
In depth knowledge of Deloitte to service our clients in the best possible way
Project #: 7
Client: Deloitte Federal Government Functional Services Communities of Practice (CoP’s) and Team Sites for US Practitioner (US & Worked Offshore - India)
Role: Sr. Community Management Strategist
Duration: Nov 2009 – Dec 2015
Key Responsibilities:
Provide Sole support for the establishment, Implementation and development and Retirement of communities of practices and Team sites serving/supporting 6000 plus US Federal practitioner
Community Manager, Moderator and Site Development and Maintenance Specialist for 60 Internal Federal Client Communities
Team Site Manager, Moderator, Administrator for 30 Closed Federal Functional Team Sites
Cleared security clearances Deloitte tests for handling Partner and Director level team sites
Worked with various business units to understand the business needs and develop a strategy and implementation plan to meet their requirements
Collaborated with cross-functional team site managers to test and deliver integrated content across different knowledge portals
Designed custom community wireframes and templates following established KM processes
Broader understanding current capabilities and working in line with Partners and Director specific client community projects
Requirement analysis, Functional and technical specifications for platform migrations from Team sites to Community Platforms
Analyzed community reports and prepare statistical conclusions and provide next steps and recommendations for proper Community Health of Function groups
Facilitate knowledge sharing and training on features and advantages of COPs to Community Stakeholder, Sponsors and Practitioners
Implement app templates with the use of complex SharePoint 2013 OOTB (out of the box) features.
Responsible for ensuring change control and change management procedures are followed within the project teams as they relate to requirements
Built understanding the business case need and project scope for creation and Sustenance of CoP’s
Implemented and created Wikis, FAQs, Blogs and Survey Features on Communities and Team Site Platforms
Create extensive training documentation
Quality lead and Communities and Team Site Moderator
Prepared best practices and governance documentation for both Communities of Practice and Team Sites
Create an intuitive community architecture and navigation to ensure ease of use by end users.
Configured Site Collections using lists, libraries, workflows, web parts and custom content types
Developed, compiled strategic initiatives for promotion of Communities and Team sites by creating newsletters, email communications & blurbs
Worked on building mailers for the Yammer and Community groups
Major Achievements:
Responsible for managing and proliferating knowledge initiatives
Defined and documented KM processes and procedures
Worked with the firm’s Federal Practice, as a Community Manager, responsible for managing its KM initiative; entrusted with the task of building strategy and managing the rollout of its flagship Communities & Collaboration (C&C) initiative.
Developed a framework for setting up collaborative communities across Deloitte
Anchored the knowledge transition initiative following the acquisition of BearingPoint.
Designed and oversaw the development of Communities Systems Server on SharePoint 2013 and News-gator platforms for the Federal Practice
Creating KM Process Excellence systems for the Federal practice.
Designed robust Federal KM processes for the organizational knowledge initiatives.
Created and managed Portals, web pages and managing content on both SharePoint 2007 and 2010 Platforms
Worked on SharePoint Sites for the Federal Government by creating, publishing and maintaining content on various platforms.
Communication lead for Federal Practice regarding Deloitte Federal Policies and procedures
Helped provide oversight & support for Market Development DNet pages and SharePoint
Helped the Market Development team with profiles like – Qualifications and basic RFPs
Worked & Built on Quals Portal Web Management Systems
Worked on Migration of Intellectual Property for the Federal Government Industry
Worked on Bright-cove platform and brought about eminence for the various webcasts within the practice.
Handled the entire Federal Communities initiative for the Federal Practice.
Leading Cross - Industry Research Projects and Initiatives
Yammer and Social Media SME/Champion for the practice
Active member of pilot team for Eminence threads within the KM process.
Assisted the US leadership on major projects, presentations and reports
Acknowledged for performance inputs that asserted tacit knowledge development practices and organization of business excellence
Part of Project Memory Bank Champion group
Lead the Project Memory Bank initiative within the team
Leading the Process Excellence initiative within the Industries practice
Leading the Quality Initiatives and Review activities for work assigned to the team.
Knowledge transfer sessions regarding the process excellence initiatives to focus process groups and leadership within the company.
Manage and Coordinate with team and interact directly with stakeholders to oversee project activities and ensure timely deliverables
Deploy hundreds of SharePoint sites for assigned business units.
Responsible for ensuring change control and change management procedures
Understanding the business case and project scope
Ensuring that quality business analysis standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
Responsible for process support, planning and Knowledge Services communications
Mentored other analysts/junior members on the team
Part of the Core Planning Committee for New Hire On boarding
Led New Hire Orientation trainings (HR related)
Provided learning sessions for technical trainings on SharePoint 2007 2010 and JQuery platforms and also Research tools, InfoPath for the Knowledge Services practice and Cross Function Consulting Practice
Built training material for the Knowledge Asset Management platform database and also for QLP sessions on JQuery, Research tools and Database for Search Engines, Twitter feeds.
SPOC for new hires on their learning and development needs for Communication Excellence
Managed regular operational issues of the resources effectively
Organized Knowledge Management All Hands Meets, Industry Meets, Couch in Sessions and also Fun session meets for Knowledge Services.
Core team member of the Fun activities group for different teams across the floor
Led of a Corporate Connect Thread for – The Center for Social Services NGO
Education:
Master’s Degree in Business Administration (MBA) from St. Joseph’s PG college affiliated to Osmania University (2009)
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