Jyotsna King

+1-510-***-****

ac3ov8@r.postjobfree.com

Sr. Content Management Specialist

Professional Summary:

Over 7+ years in Big Four Consulting Company(Deloitte LLP) on MS Office 365 SharePoint 2007/2010/2013/2016 services

Experience in working & building Knowledge Management/Content Management/Web Content/Content Strategy & Engineering/Content Management Data Systems/Enterprise Content Management/ Community Management Specialist/Web Portal Management/ Project Management/Pursuit Management/Research Analysis/Web Designing & SEO/Change Management/Digital Marketing/ Technical writing.

Experience in diverse areas in creating and transforming business requirements into functional requirements in order to develop SharePoint solutions

Developed strategies for content delivery via SharePoint Apps tools. Launched and managed multiple blogs and community websites.

Developed content architecture and strategy for Team sites and SharePoint websites, resulting in delightful user experiences

Experience in Business Support Content Producing & Publishing/Content Mining/ Knowledge Management Product Support/Pursuit - Proposal Analysis/Community Manager Operations

Experience in performing content gap analysis, data sourcing, competitor analysis, content -creation/optimization/delivery and designed workaround solutions

Excellent knowledge on Functional Analysis and Implementation, Upgrades

Experience in planning, testing for upgrades, preparation of test plans, test cases, training the end users

Experience in Knowledge Sharing, Collaboration, Innovation, Co-creation, Content Management and Communication.

Excellent technical, analytical, problem solving and communication skills

Excellent knowledge of SDLC and Change Management process

Excellent documentation and mentoring skills

Capable of leading cross functional teams in the knowledge sharing

Strong analytical, problem solving & organizational abilities

An effective communicator with excellent relationship building & interpersonal skills

Research skills combined with effective decision-making

Good understanding of the business environment

Excellent Project Management skills, People Management skills

Cultivated a strong growth sense to bring out new possibilities

Exploration abilities with a great integration of organized knowledge

Possessing a flexible & detail oriented attitude.

Technical Skills:

Technical Skills

Web Technologies

HTML, HTML5, SharePoint 2003/2007/2010/2013/2016 - Office 365, SharePoint Designer, Newsgator Platform, Dreamweaver, Adobe Experience Manager, CSS, Java Script Basic, Kentico, Bright-cove, JIVE, Photoshop, WordPress Basic, Metadata, Taxonomy, Site Templates, Site Definitions, Visio Basic, Illustrator, Open-text CMS Teamsite, Salesforce CRM, MS Excel, Word, Sales, Services applications, Angular JS,AJAX,JIRA

Operating Systems

Windows 95/98/2000

Social Media

JQuery, Yammer, Twitter, Social Media & Communities, Digital Marketing

Research Tools

Factiva, Factiva Snapshot, Hoovers, One Source, Sensing

Interactive Marketing

Search Engine Optimization, Enterprise Search, Quals Database, Data Visualization, Infographics, Iconography, Data warehousing and Data Mining

User Experience

Functional Prototypes, Information Architecture, Sitemaps, Web Usability, Process Flow Diagramming, Wireframes

PROFESSIONAL EXPERIENCE:

Project #: 1

Client: US Department of Health and Human Services – Deloitte - USA

Company: ePro Info Systems LLC

Role: Content Management Specialist

Duration: March 2017 – Till Date

Key Responsibilities:

Co-led and worked with various business units and industry teams to understand the business needs and develop a strategy and implementation plan to meet their requirements.

Designed custom site collection templates following established design principles and processes

Researched B2B content marketing and tech news/trends as well as applied learned knowledge across all client engagements

Developed overall website strategic plan encompassing all roadmaps, CMS implementation, content development, business requirements, content taxonomy, site architecture and usability guides

Conducted website usability testing leading to website redesign based on improved customer experience encompassing mobile-friendly responsive design, personalization features and improved search functionality

Posted content to the web portal as per the taxonomy, write descriptions, tag content, and archive content

Developed content strategy based on client business needs.

Identified potential content resources and determined content requirements

Conducted audits for blogs and other social media content

Developed editorial formats marketing materials, newsletters and email communications sent to Federal and Industry practitioners

Prepared metadata frameworks and new information structures

Worked with design team on website development activities

Driven kick-off meetings and other regular status meetings with clients

Created new sites & suggest innovative page designs to enhance user experience

Edited website content for quality, usability and accessibility

Post content to the web portal as per the taxonomy, write descriptions, tag content, and archive content

Developed editorial memos, data user flows, content matrices and process documentation

Established document workflow standards for publishing content within the portal

Implemented content development tools and processes with the use of complex SharePoint OOTB (out of the box) features

Conduct daily project meetings, set agenda and timely audit of tasks to ensure quality deliverables

Project #: 2

Client: Deloitte - Cross Industries & Federal & State Government Collaboration and Tagging Project – California, USA

Role: Sr. Content Management Specialist

Duration: Sept 2014 – Dec 2015

Key Responsibilities:

Responsible for collecting market data and evaluating information from diverse market sources, analyzing qualitative & quantitative information

Developed enterprise search techniques and taxonomy methods using categories & attributes for improvement in data retrieval results

Investigated new data sources to develop new categories in response to client requests and company needs specializing in Functional Keywords

Refined categorical hierarchies and taxonomy structure in collaboration with other industry teams

Reviewed and analyzed client website and blogs in preparation of detailed SEO and SEM strategy reports

Created and refined 2000 SEO content tagging KAM keywords for all the four functions and implemented HTML for client websites

Making recommendations and a combination of data analysis, user research, benchmarking, and content tagging and metadata audits to make content decisions and orchestrate content development to US senior managers based upon research findings

Content Curation activities like- Information gathering, sanitizing, planning and disseminating the information to customers

Provide Search Engine Optimization and Search Engine Marketing based consultancy to Clients

Taxonomy building and Search Engine Optimization keywords enhancement for client and function specific sites

Optimized search tools and reviewed, approved and uploaded content to KM application.

Post content to the web portal as per the taxonomy, write descriptions, tag content, and archive content

Project #: 3

Client: Deloitte – Bearing Point, Dallas- Texas

Role: Sr. Content/ Knowledge Management Specialist (Migration Project)

Duration: June 2013 - Sept 2014

Key Responsibilities:

Analyzed and documented the system specifications, business requirements, linked requirements to test cases, business rules, and design items to maintain traceability.

Migration of Content from SharePoint 2003-07 to SharePoint 2010- includes preparing Map & Tag, Site build-out, Quality Assurance

Manage document migration and consolidation project replacing Open-text Content technology with SharePoint Technology

Designing, development and implementation of Cross Industry/Function Knowledge Management (KM) marketing strategies within the Bearing point KM practice

Attend client meetings to gather business requirements, identify Requirements, and define potential solutions.

Manage internal web portal implementation for various business lines - content and web links through an extensive use of HTML & CSS

Content Curation activities like- Information gathering, sanitizing, planning and disseminating the information to customers

Provided data cleansing services to clients to publish right and accurate information for Publishing Deloitte Internal Thought wares and Proposals

Manage client communication for migrated sites within Deloitte internal portals on SharePoint 2013, 2010, 2007 & 2003, Deloitte Resources

Requirement analysis for site creation/migration and project plan analysis and manage schedule analysis to update clients on project status regularly

Led functional and technical analysis and specifications for platform migrations

Created style guides, Quality guidelines, manuals and toolkits to guide content delivery teams

Developed, compiled strategic and persuasive web content, marketing materials, newsletters and email communications sent to 6000 Federal practitioners

Established document workflow standards for publishing content within the portal

Project #: 4

Client: Deloitte - Federal Client Engagement Project – USA

Role: Sr. Content Management Specialist

Duration: Nov 2010 - Sept 2013

Key Responsibilities:

Case Studied Federal engagement-civilian sector site and suggested a major site content refresh, redesign and audit

Developed current and relevant content, newsletters, Twitter handles, promotion strategies that helped in the increase the site metrics over a span of 2 months and received an award

Developed a system to integrate multiple Federal Civilian Twitter account handles into a single twitter handle through SharePoint

Analyze and develop business requirements of SharePoint, including strategies and deliverables required for successful implementation and end-user adoption

Led meetings with clients, senior leadership and end-users to define requirements and success criteria

Brought a user-focused perspective to content creation

Building Champion groups to help with adopting strategic change management techniques

Architect SharePoint solutions that support client business objectives

Led and conducted qualitative analysis of existing SharePoint site & other intranet implementations and provide thoughtful, strategic improvement recommendations

Defined content strategy solutions, document workflows, best practices and governance policies & structures

Led requirements gathering sessions with clients and stakeholders using business process reengineering techniques, use cases, user stories/scenarios

Created content strategies for all phase of the engagement lifecycle

Initiated and enhanced data visualizations techniques to create data flow diagrams, blurbs, snapshots, webcasts cum podcasts

Built and implemented a custom Change Tracking System using SharePoint and InfoPath for an entire project lifecycle

Created an intuitive site architecture and navigation to ensure ease of use by end users

Led creative project team in the ideation, design, development, launch and ongoing maintenance of

Developed necessary databases, workflows, content types, lists, document repositories, automated alerts and reporting

Created and configured Site Collections using lists, libraries, workflows, web parts and custom content types

Monitored and reported project status to clients and stakeholders

Created style guides, Quality guidelines, manuals and toolkits to guide content delivery teams

Educated staff in best practices, quality assurance, business processes and content enhancement

Worked with User Experience practice for client engagement project, to test the ease-of-use of websites and subsites. Gathered information from usability tests and focus groups.

Utilized Microsoft’s Application wireframes and templates as a Site Admin. whenever possible in order to reduce development time for engagement projects

Project #: 5

Client: Consulting Deloitte Resources and Knowledge Assets – USA and Global Platform

Role: Content/ Knowledge Management Analyst

Duration: Nov 2009- May 2010

Key Responsibilities:

Worked with Global and US clients and practitioners to understand the Knowledge asset management needs and developed a strategy & implementation plan to meet their requirements

Translate KAM database requirements into technical specification

Design custom KAM content queries for better search and availability of knowledge assets

Implement templates with the use of complex SharePoint 2013 OOTB (out of the box) features.

Create extensive SharePoint workflows documentation for global users & Practioners

Conduct SharePoint training sessions for site collection administrators, site owners and consulting practitioners

Defined Federal KAM content strategy, including document workflow and governance policies

Managed Global KAM assets on SharePoint 2013 and Deloitte Resources

Identified and enhanced data sources for system integrations

Developed necessary document databases, workflows, content types, lists, document repositories, automated alerts and reporting and archival procedures

Created and configured Site Collections using lists, libraries, workflows, web parts and custom content types

Led and Implemented a completely centralized archival process for KAM assets

Trained 30 Industry professionals on the entire process for the Deloitte Clients and Industries Sectors

Implemented a custom Change Tracking System using SharePoint and InfoPath

Worked on Bright-Cove platform and brought about eminence for the various KAM content related webcasts within the Sectors and Functions groups

Created Federal KAM Quality guidelines, manuals and toolkits

Led communications management processes across functional teams

Built a Knowledge Knugget video about KAM, its importance, features and usage and received a pat on the back award

Project #: 6

Client: Deloitte Internal Qualifications Project – US (Worked Offshore - India)

Role: Knowledge Management Associate Analyst (Migration and Research Project)

Duration: Jan 2010 - April 2010

Key Responsibilities:

Worked on Qualifications Portal Management

Assisted in contributing past Qualifications to the SharePoint platform during Migration

Helped in creating fresh qualifications for the Federal Government practice

Built comprehensive search capabilities of Internal and External Research tools and assist the US Project manager in their research needs

Developed and managed the Risk, Brand and Quality guidelines while working on Pursuit or Proposal deliverables

Supported Federal Government leaders on content projects as needed e.g. special qualifications collections

Assisted on RFP Database and requests to help Federal practitioners find the required information

Worked on Improving Qualifications Keywords search for the Federal Practitioners

Enhanced support for internal relationships between clients to include data collection, relationship building and other operational activities

Due Diligence, maintaining database of responses and Quality analysis

In depth knowledge of Deloitte to service our clients in the best possible way

Project #: 7

Client: Deloitte Federal Government Functional Services Communities of Practice (CoP’s) and Team Sites for US Practitioner (US & Worked Offshore - India)

Role: Sr. Community Management Strategist

Duration: Nov 2009 – Dec 2015

Key Responsibilities:

Provide Sole support for the establishment, Implementation and development and Retirement of communities of practices and Team sites serving/supporting 6000 plus US Federal practitioner

Community Manager, Moderator and Site Development and Maintenance Specialist for 60 Internal Federal Client Communities

Team Site Manager, Moderator, Administrator for 30 Closed Federal Functional Team Sites

Cleared security clearances Deloitte tests for handling Partner and Director level team sites

Worked with various business units to understand the business needs and develop a strategy and implementation plan to meet their requirements

Collaborated with cross-functional team site managers to test and deliver integrated content across different knowledge portals

Designed custom community wireframes and templates following established KM processes

Broader understanding current capabilities and working in line with Partners and Director specific client community projects

Requirement analysis, Functional and technical specifications for platform migrations from Team sites to Community Platforms

Analyzed community reports and prepare statistical conclusions and provide next steps and recommendations for proper Community Health of Function groups

Facilitate knowledge sharing and training on features and advantages of COPs to Community Stakeholder, Sponsors and Practitioners

Implement app templates with the use of complex SharePoint 2013 OOTB (out of the box) features.

Responsible for ensuring change control and change management procedures are followed within the project teams as they relate to requirements

Built understanding the business case need and project scope for creation and Sustenance of CoP’s

Implemented and created Wikis, FAQs, Blogs and Survey Features on Communities and Team Site Platforms

Create extensive training documentation

Quality lead and Communities and Team Site Moderator

Prepared best practices and governance documentation for both Communities of Practice and Team Sites

Create an intuitive community architecture and navigation to ensure ease of use by end users.

Configured Site Collections using lists, libraries, workflows, web parts and custom content types

Developed, compiled strategic initiatives for promotion of Communities and Team sites by creating newsletters, email communications & blurbs

Worked on building mailers for the Yammer and Community groups

Major Achievements:

Responsible for managing and proliferating knowledge initiatives

Defined and documented KM processes and procedures

Worked with the firm’s Federal Practice, as a Community Manager, responsible for managing its KM initiative; entrusted with the task of building strategy and managing the rollout of its flagship Communities & Collaboration (C&C) initiative.

Developed a framework for setting up collaborative communities across Deloitte

Anchored the knowledge transition initiative following the acquisition of BearingPoint.

Designed and oversaw the development of Communities Systems Server on SharePoint 2013 and News-gator platforms for the Federal Practice

Creating KM Process Excellence systems for the Federal practice.

Designed robust Federal KM processes for the organizational knowledge initiatives.

Created and managed Portals, web pages and managing content on both SharePoint 2007 and 2010 Platforms

Worked on SharePoint Sites for the Federal Government by creating, publishing and maintaining content on various platforms.

Communication lead for Federal Practice regarding Deloitte Federal Policies and procedures

Helped provide oversight & support for Market Development DNet pages and SharePoint

Helped the Market Development team with profiles like – Qualifications and basic RFPs

Worked & Built on Quals Portal Web Management Systems

Worked on Migration of Intellectual Property for the Federal Government Industry

Worked on Bright-cove platform and brought about eminence for the various webcasts within the practice.

Handled the entire Federal Communities initiative for the Federal Practice.

Leading Cross - Industry Research Projects and Initiatives

Yammer and Social Media SME/Champion for the practice

Active member of pilot team for Eminence threads within the KM process.

Assisted the US leadership on major projects, presentations and reports

Acknowledged for performance inputs that asserted tacit knowledge development practices and organization of business excellence

Part of Project Memory Bank Champion group

Lead the Project Memory Bank initiative within the team

Leading the Process Excellence initiative within the Industries practice

Leading the Quality Initiatives and Review activities for work assigned to the team.

Knowledge transfer sessions regarding the process excellence initiatives to focus process groups and leadership within the company.

Manage and Coordinate with team and interact directly with stakeholders to oversee project activities and ensure timely deliverables

Deploy hundreds of SharePoint sites for assigned business units.

Responsible for ensuring change control and change management procedures

Understanding the business case and project scope

Ensuring that quality business analysis standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables

Responsible for process support, planning and Knowledge Services communications

Mentored other analysts/junior members on the team

Part of the Core Planning Committee for New Hire On boarding

Led New Hire Orientation trainings (HR related)

Provided learning sessions for technical trainings on SharePoint 2007 2010 and JQuery platforms and also Research tools, InfoPath for the Knowledge Services practice and Cross Function Consulting Practice

Built training material for the Knowledge Asset Management platform database and also for QLP sessions on JQuery, Research tools and Database for Search Engines, Twitter feeds.

SPOC for new hires on their learning and development needs for Communication Excellence

Managed regular operational issues of the resources effectively

Organized Knowledge Management All Hands Meets, Industry Meets, Couch in Sessions and also Fun session meets for Knowledge Services.

Core team member of the Fun activities group for different teams across the floor

Led of a Corporate Connect Thread for – The Center for Social Services NGO

Education:

Master’s Degree in Business Administration (MBA) from St. Joseph’s PG college affiliated to Osmania University (2009)

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