Data Customer Service

Claudia Huynh

Milpitas, CA ***** Email: *******.*******@*****.*** Mobile: 925-***-****

OBJECTIVE: Looking for an opportunity where I can utilize my skills to help drive growth for the business by analyzing data, creating performance dashboards and reports, and identifying areas of improvement by performing advanced data analysis.

PROFILE OF QUALIFICATIONS

Analytics expert with solid quantitative background in analyzing business performance

Over 3+ years of experience in performing hands on sales, college, finance and accounting data analysis, exploration and reporting

Proficiency with tools and languages, such as VBA, Excel, SQL, Tableau, and Salesforce

Knowledge of Visual Basic

Very energetic, performance driven and team player focused on utilizing data to drive success

EDUCATION

BACHELOR OF SCIENCE, MANAGEMENT INFORMATION SYSTEMS (MIS) Fall 2015 – Summer 2017

San Jose State University (GPA 3.9) San Jose, California

BACHELOR OF ARTS, MARKETING & BUSINESS 2003 – 2008

University of Financial Marketing (Trường Đại học Tài chính – Marketing) Saigon, Vietnam

TECHNICAL SKILLS

VBA, Excel, SQL, Tableau, Salesforce, PowerPoint, MS Project 2013, Access

SJSU HONOR’S PROGRAM PROJECT

Data Automation, Unity Care Sept 2016 – May 2017

Project: Developed a tool using VBA that can automate the check in and check out process for tutors within Unity Care. The user simply picks their Name, Tutor Center Division, Subject, and Student from a dropdown list and the tool will automatically log in his/her time. When the tutor is completed, he or she can hit the sign out button to sign out. This data is then recorded each time. The tool uses this data over time to automatically update a dynamic report pivot report with graphs for Unity Care managers to report on.

Results:

Before: Unity Care had to manually Sign In and Sign Out on paper which is inefficient for tracking hours and creating reports.

After: The Sign In and Sign Out process is now automated resulting in an increase efficiency and accuracy.

BUSINESS PROJECTS

Data Automation, Bay Area College Consulting May 2016 – July 2016

Wrote Excel VBA scripts that automate the data extraction of specific college data (Acceptance rate, rank, tuition, etc.) from a website

Used VBA Programming and Excel 2013 web query to write a VBA script that could automatically pull in fresh data that is scattered from that site and auto format it into a report in excel.

Results:

Before: Manual data extraction of specific college data (Acceptance rate, rank, tuition, etc.) from a website and formatting it properly into excel would take hours or days.

After: By using VBA Programming and excel 2013 web query, the same work can be done automatically in less than 1 minute with greater accuracy

Data Analyst, US Ship Shop Oct 2016 – June 2017

Created a Facebook page called US Ship Shop with many convenient features, such as customer service forms, customer claim and feedback form, quotation forms, and product links

Used google forms to create the forms and link them on Facebook

Created an automatic quotation system.

Results:

Received the customers requested through his/her emails

Automated collection and archiving of their customer’s order information on google drive.

Replied back to a customer with a quote within minutes.

Viewed the US Ship Shop’s online reports form and process the request.

PROFESSIONAL EXPERIENCE

Data Project Manager, Than Nu Experiential Marketing Oct 2006 – Dec 2008

Directly reported to the Managers and Director of Sales & Analytics Team

Drew insights from vast amounts of data, proposed suggestions and generated reports to help make business decisions

Worked on multiple projects at the same time and delivered results in a timely manner

Lead projects, managed projects progress, created training guideline, and trained new employees in using data reporting tools

Created the idea for events to promote new products and created template forms to standardize data documentation

ACADEMIC AWARDS

SJSU MIS Honors Program Student (08/2016 – 05/2017)

Graduated at top 5% of the class at the University of Financial Marketing in Saigon, Vietnam with a degree in Marketing

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