Customer Care Professional Experience

SUMMARY: Highly motivated veteran with **+ years’ experience in purchasing, planning and inventory management seeking for an opportunity for learning and growth. Excellent communication, negotiation, and organizational skills.

MILITARY EXPERIENCE:

United States Army

13C TACFIRE Operations Specialist

Honorable Discharge

PROFESSIONAL EXPERIENCE:

Washington Inventory Services (WIS) Long Island City, NY

Inventory Associate 03/15 - 10/2016

Worked as a part of Inventory Team performing physical inventories at large size retailers. Operated 10 key Barcode Scanner to perform physical inventory. Exceeded standards for quickness and accuracy. Routinely counted in excess of $19K worth of inventory per hour.

Southern Maine Medical Center Biddeford, ME

Buyer 04/11 - 01/14

Purchased and maintained inventory for a 150-bed hospital. Analyzed and recommended products using Group Purchasing Organization guidelines. Sourced critical items for Operating Room and Cardiac Cath Lab. Established and maintained supplier relationships, performed quarterly supplier reviews. Worked within Novation GPO to drive cost savings and improve quality. Participated in MaineHealth Contract Analysis and Transaction teams to assist in conversion to Lawson software.

Anthem Blue Cross Blue Shield Portland, ME

Customer Care 11/10 - 4/11

Worked in a centralized call center assisting member with billing, and eligibility assignments, physician assignments, and pre-authorization for treatment. Followed up with members regarding billing and position assignment issues.

United HealthCare Hooksett, NH

Customer Care Professional 06/10 -11/10

Assisted members with billing and eligibility inquiries, physician assignments, authorizations for treatment, and customer material requests. Informed members of impacts of Health Care Reform Legislation.

Corning Life Sciences Kennebunk, ME

Quality/Purchasing Clerk 05/09 - 06/10

Purchased and maintained inventory of Resins and chemicals for Lab Equipment manufacturer using PeopleSoft software. Issued change to production orders and maintained records utilizing Nova Manage. Updated training records for production employees.

Bayer Healthcare Berkeley, CA Buyer (Contract) 04/07 - 02/09

Purchased and maintained inventory of chemical supplies for pharmaceutical manufacturer (salts, solvents, etc). Developed and maintained supplier relationships. Generated, issued, and approved purchase orders. Sourced products within the U.S. and Globally (Germany, Japan) Monitored the cost, delivery, and performance of suppliers and contractors to assure quality requirements are met at the lowest cost of acquisition. Utilized MRP system using SAP software to plan manufacturing schedule.

Sequoia Hospital Redwood City, CA Buyer (Contract) 04/06 - 04/07

Purchased and maintained inventory for a 200+ bed hospital. Ensured proper stock levels for Cardiac Cath Lab, Clinical Lab, and Radiology Departments (catheters, fluids, tubing, film, dressing, sutures, and capital equipment for office equipment and new construction) Maintain positive supplier relationship. Performed supplier performance evaluations. Directly responsible for generating and reviewing P.O.’s and RFQ’s. Assisted Accounts Payable Department with invoice discrepancies. Worked with Lawson MRP system to maintain inventory system and add new vendors.

EDUCATION:

University of Southern Maine

Degree Pending

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