Customer Service Representative
Resume:
Lisa Meyer
Algonquin, IL ****2
Employment Experience
Sysco Corporation – Des Plaines March 2007 – February 2016
Customer Service Representative
Handled high call volume in call center environment with both inbound/outbound calls daily
Acted as main point of contact for multiple accounts associated with largest distribution network nation and world wide
Served as first point of contact when customers called in to place orders or to track logistics
Interact with multiple salespeople with national accounts while providing customer support for order placements, product knowledge and inquiring resolution as needed
Follow up via phone call, email and fax when appropriate as well as handle any client coordination for delegated absence account managers as needed
Place special orders for products, return and repair support and additional order inquiries for tracking, product availability and advice
Received Monthly Performance Award for demonstrating excellent customer service
Created an innovative documentation system to better track particular customer service representatives for logged hours, schedules for deliverables and additional order entry for customer records
Processed returns for customers that received wrong products
Processed sample orders for customers that wanted to try out a product
Birk Staffing – Rosemont January 2005 – February 2007
Order Processing Assistant
Responsible for answering phones and taking accurate messages
Responsible for entering work orders and closing out jobs orders
Education:
High School Diploma
Computer Skills:
AS400, Microsoft Word, Outlook, CRM System, Call Center, Order Entry, and Administrative Support
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