Christopher M. Hill

***** * ******* **** *

ALSIP IL 60803 ac3ou8@r.postjobfree.com CELL:773-***-****

COMPUTER SKILLS, TOOLS & NETWORKING QUALIFICATIONS

Skills, Active Directory, Help Desk & Desktop Support, Hardware Reconstruction, ZenDesk and Dashboard Ticketing Systems, PC Rebuilds, Virus Removal, Microsoft Office Software (Microsoft Word, Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Access) and Visio, PC Repair, Data Recovery and security, Office 365, Citrix, Information Technology, IBMAS400,Vista, Windows VPN, VOIP

Tools: Norton Firewall, Adware Cleaner, CCleaner, Dart Tools, RKill, Track-It, Eset, Ghost, SharemyPC, Confluence, Zendesk, Snappy Driver, Teamviewer,, McAfee/Norton Virus Protection Utilities, Malwarebytes, Wireshark, Snort

Networking: TCP/IP, Ethernet, SSL certificates, VPN,

EDUCATION

Information Technology, Bachelor of Science in Information Technology January 2009-August 2012

Westwood College Calumet City, IL GPA 3.58/4.00

Studies focused on application development, IT project management, technical planning, and business case analyses. Contributed to team projects, to create simulated real-world applications Created working prototypes for numerous web site projects and desktop applications.

Electrical Systems Technician November 2004-June-2005

Lincoln College of Technology, Melrose Park, IL GPA 3.1/4.0

Specialized in Low Voltage systems such as fire and smoke alarms, computer science, satellite and cable install as well as conduit bending and basic construction methods.

EXPERIENCE

Creative Technology Solutions Skokie Il

Hardware Compliance Manager/Technical Support Engineer/ Infrastructure Equipment Specialist 03/2015-present

Schedules Assignments for team Members

Oversees daily operations that involve Hardware and Software peripherals

Holds weekly meetings to discuss department changes in policy and operations

Works with other IT team members regarding new branch builds and upgrades for facilities

Tracks inventory related materials for the department

PC Rebuilds and repair as well as Troubleshooting OS (Win 7pro, 8 and 10 pro)

Operates within, enforces, and suggests modifications and additions to desktops and Peripheral devices need for office use

Deployment and Provisioning of Chromebooks to end users

Remotely logs into user PC’s to troubleshoot problems using ScreenConnect

Maintains I.T. records and tracking for area of responsibility

Taking ownership of technical issues, and working with our Department to delegate task where needed as Senior Member

Resolving escalated customer complaints without the need for team lead intervention

Documenting troubleshooting and problem resolution steps

Participation in providing training to customers as required

Provide prompt and accurate feedback and updates to customers via Email and Phone

Ensure proper recording and closure of all issues by entering in ticket’s as needed

Prepare accurate and timely reports to submit to Shift Leads

Document Efficient solutions in the form of knowledge base tech notes and articles in Confluence and SharePoint

Installs, upgrades, support and troubleshoots Win XP, Windows 7, 8.1, 10, Microsoft Office 2007-2016, HDS, Quickbooks and AutoCAD and any other authorized desktop applications (Citrix, RDM, Terminal Services)

Install, upgrade, support and troubleshoot printers, computers, switches, routers and any

other authorized peripheral equipment

Global Point IT Consulting Northbrook, IL

Desktop Support Engineer 09/2014-03/2015

Install, upgrade, support and troubleshoot XP, Windows 7, 8 and Microsoft Office 2007-2013

and any other authorized desktop applications (Citrix, Worldox, Terminal Services)

Install, upgrade, support and troubleshoot for printers, computer hardware and any

other authorized peripheral equipment

Customize desktop hardware to meet user specifications and site standards

Performs work in compliance with specified warranty requirements

Returns defective equipment/parts to maintain inventory, documents customer

repairs maintains and restocks assigned parts inventory to ensure proper spare parts

When the restoration is beyond the scope of the computers, laptops, printers and any

other authorized peripheral equipment the Desktop Support Administrator will

escalate the issue/problem to proper tier 3 support team member

Develop trends by monitoring and analyzing incoming calls, user problems and support emails

Escalate issues and involve experts wherever required in order to resolve issues as

quickly as possible

Works with other IT team members regarding new branch builds and upgrades

Dealing with queries by following departmental procedures for fault resolution

Operates within, enforces, and suggests modifications and additions to desktop

standards and guidelines

Remotely logs into user PC’s to troubleshoot problems using TeamViewer 9

Maintains I.T. records and tracking for area of responsibility

The duties require that the Desktop Support Administrator correctly records work

requests using some applications such as Connect wise CRM or related applications that

is approved

Ensures that supported customer accurately completes the approved work request

with the date and time of submission

Travel to client sites to work on requested issues

Urban Excellence Chicago, IL

Outsourced IT Support 2/2014-10/2014

Set up employee accounts and hardware when new employees are hired

Answer calls and provide clients with support if possible, prioritize calls according to tech level, address calls

With minimal disruption to consultants, and take and forward messages.

Fix problems with desktops, laptop, printers and peripheral equipment in office

Provide technical assistance & support for software applications and computer systems

Associated Global Systems, Elk Grove Village, Illinois

Support Specialist LV 2 7/2013 – 10/2013

Tracked issue progress through the IT ticketing system; create documentation for common problem types

Evaluated system potential by testing the compatibility of new programs with existing programs.

Evaluated expansions or enhancements by studying work load and capacity of the computer system.

Achieved computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

Confirmed program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

Maintained client confidence and protects operations by keeping information confidential.

Contributed to team effort by accomplishing related results as needed

Windows 7 deployment (10 pcs)

International RAM Associates/Airserv, Elk Grove Village, Illinois

Cargo Screener 11/2011-11/2012

Handle day-to-day cargo screening duties at a warehouse facility

Utilize procedures set forth by the Certified Cargo Screening Program (CCSP) and T.S.A.

Perform a physical search on cargo as well as using explosive trace detection equipment (ETD) and X-Ray equipment.

Simply Smart Technology, Chicago, Illinois

Helpdesk Technician 09/2011-11/2011

Provided support to end users on a variety of issues through identification, remote access, research, and resolution of technical problems.

Support was provided by responding to telephone calls, email and personnel requests using best practices and department procedures for technical support.

The scope of support included timely review and completion of assigned work orders.

Sears Carpet & Upholstery, Bridgeview, Illinois

Carpet Technician 06/2008-06/2009

Used chemical solutions, soap and water, and a variety of hand brushes and mechanical equipment to

effectively clean rugs and carpets and implemented/constructed proper chemical solutions and cleaning methods

Examined floor coverings for stubborn stains that were not removed by the vacuum machines.

Repaired/replaced carpet edges using scissors, knives, and needle & thread

Unity Records, Chicago, Illinois

Studio Engineer, 07/2005-06/2008

Mixed and edited tracks using sound mixing boards

Effectively operated recording & amplification machines and equipment

Established procedures for operation and maintenance of studio, control boards, & transmission equipment

Chicago Institute of Neurosurgery and Neuro-Research Ravenswood Illinois

Call Center Representative, 08/2001-03/2004

Organized and evaluated medical records for accuracy

Assembled patient’s health information to ensure all documents were completed, identified, and signed

Communicated with physicians and health care professionals to clarify diagnoses and obtain additional information

Maintained records of observations, medical & surgical interventions, and treatment outcomes

Certification:

NCCER: Electrical Systems Technician ID: 3316500

Salary Requirements: $55,000 and above

REFERENCES AVAILABLE UPON REQUEST

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