Customer Service Microsoft Office

QUALIFICATIONS PROFILE

Well-organized, multifaceted, and performance-focused professional, armed with administration, documentation and reporting, research and data analysis, and office management. Armed with the ability to work both independently and collaboratively in fast-paced and highly demanding environments. Known for strong work ethic and commitment to accomplish tasks by utilizing best practices. Equipped with interpersonal and communication skills in establishing productive relationships. Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

SUMMARY OF RELEVANT EXPERIENCE

Administrative Support

Aided clients in arranging appointments

Encoded names to content database; and provided assistance to mentors in uploading their availability in the calendar for counseling and educating volunteers regarding the computer system

Handled the registration of workshop attendees and drafting of forms

Documented, calculated attendance and revenues in forms Recommends and implements improvements to office operations; assists with strategic planning

Business Operations Management

Oversaw the office daily operations, which involved maintaining files and records

Played an active role as a member of the customer service’s departmental team; and attained team objectives through development and recommendation of changes to existing methods and systems to improve the Customer Service Department

Customer Service

Insert customer and account data by inputting text based and numerical information from source documents within time limits.

Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.

Review data for deficiencies or errors, correct any incompatibilities if possible and check output.

Apply data program techniques and procedures.

Generate reports, store completed work in designated locations and perform backup operations.

Keep information confidential .and account data by inputting text based and numerical information from source documents within time limits.

WORK HISTORY

EDITOR, VIRTUAL ASSISTANT -3dCImagary.comLLc, October 2017-Present

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Volunteer, Administrative Assistant § SCORE, New York, NY Mar 2017–Present

CLIENT SERVICE II § Altrice Bronx, NY 1996–2015

EDUCATION

Master of Business Administration in Management § Nyack College, Nyack, NY

Bachelor’s Degree in Business Administration § Manhattan College, Bronx, NY

Web Design Phase 1, 2017 § Cablevision of New York, Bronx, NY

ACTIVITIES

Manhattan College and Nyack College Alumni

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