nternational Sales and Logistics Coordinator Supply Chain

Waleska Cancetty

Phone: 770-***-**** **** Piedmont Rd NE

Email: ***********@*****.*** Atlanta, GA 30324

Experience

Garson & Shaw, LLC – Textile Recycling Atlanta, GA June 2014 – April 2017 International Sales and Logistics Coordinator – Supply Chain

- Managed and track a high volume of complex international orders from North America, Asia, Europe, Middle East and South America

- Expedited the resolution of customer complaints and system processing problems, and developed and implement recommendations for future prevention

- Responsible for data entry, upkeep and accuracy of sales database

- Ensured timely and cost-effective pickup and delivery of high volume overseas containers and domestic trucks

- Acted as the liaison between the freight forwarder, trucking company, customer, and supplier

- Kept current with changes in policies, procedures, and regulations that impacted export orders to better serve clients

- Audited invoices and payments from customers to confirm payment was received before releasing goods

- Resolved cost discrepancies with accounting; allocated charges to responsible party (suppliers, customers, and/or carriers)

- Identified cost savings opportunities for the customer and company’s overall transportation expenses

- Managed and reviewed new customer orders/requests and manual data entry of orders when required

- Managed carrier performance to ensure shipment on-time delivery

- Solicited and developed new carrier base

- Established dedicated and committed carrier requirements for peak seasons

- Negotiated spot rates with customers and carriers

- Escalated issues to management as appropriate

- Created export documentation for shipments originating in North America, Asia, Europe, Middle East and South America to global destinations, these documents included: Price Confirmation Letter, Certificate of Origins, Commercial Invoices, House & Master Bills of Lading, etc.

- Ensured that export documentation met export regulations pertaining to destination country

- In charge of AES filing with US customs and B-13 filing with Canadian customs

- Audited master bill of lading proofs and coordinated corrections with steamship lines

- Responsible for timely invoicing and document distribution to customer, consignees, vendors and oversea Agents

- Created a call system to keep track of inventory, production and fast distribution of goods for 60 warehouses Swissport Cargo Services – Logistics Atlanta, GA January 2012 – June 2014 Reservation and Cargo Specialist – Supply Chain

- Responsible for responding to customers and customs officers AMS enquiries, entries and retransmissions

- Processed all the documentation needed for live animal and dangerous goods export via land, ocean or air

- Booked and expedited deliveries of customer’s air cargo in high volume call center environment for Air France, British Airways and Iberia Airlines.

- Responsible for answering inquires from customs brokers, freight forwarders, all domestic transport companies and multiple airline carriers partners.

- Dangerous Goods Certificate and SIDA badge holder

- Worked closely with USDA and CPB officers for fast clearance of equipment, materials and perishable cargo Skills

- Fully Bilingual in English and Spanish

- Multicultural experience from studying

and working in Latin America

- Ability to multi-task and prioritize,

problem-solve and work well under stress

- Organized and resourceful

- Strong teamwork skills

- Great attention to detail, quick learner,

excellent communication skills and capable

to work with little supervision

Education

Alston & Bird LLP – Customs Broker Certification Course Present Pontifical Catholic University of Puerto Rico – Bachelor’s Degree in Business Administration May 2007 Clayton State University – Certificate - Business Import and Export Course Aug 2011

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