Microsoft Office Manager

Ahmed Habeeb Alavi

Jeddah- salama Dist

+966********* ******@*****.***

OBJECTIVE

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. SUMMARY

Analytical IT professional with strong technical solutions that solve business problems, always keeps an eye on bottom line business benefit. Offers a proven record of making outcome-based decisions that drive business process improvements and system-wide standardization. Builds teams that take pride in developing high-quality, dependable systems and services. PROFESSIONAL EXPERIENCE

1- May 2008 to Present Chalhoub Group

Jeddah

Senior IT Support Specialist

Reporting directly to the IT Manager and collaborating closely with other IT Team members. Responding to queries in a timely and accurate manner and Resolving queries to the user’s satisfaction.

Duties and responsibilities:-

Responsible for diagnosing & resolving hardware, software & end users problems.

Working within a TCP/IP network environment, including DHCP, DNS and Ethernet

Involved in the rollout of software updates and patches.

Investigate specialist and complex IT support issues.

Communicating with third party technical specialists.

Configuring and managing backup & restore procedures.

Maintaining a wide range of computer hardware and software.

Deploying new hardware, server backups & evaluating new software. & security risks.

In-depth knowledge of Microsoft Windows client operating systems, Windows & Microsoft Office.

Platform use: BMC Remedy force the world's most widely used cloud platform to deliver high-speed IT and business service management . Support at Store Level: -

1- prepare POS (point of sales) system and install in the shops. I work with two different systems one is called Microsoft Navision. And recently work with Oracle Retail system.

2- Install Navision / Oracle Retail system and prepare the servers for that using multi tire architecture. This will ensure not losing the connectivity. 3- Trouble shot different issues in POS either for Microsoft Navision or Oracle Retail .

4- Able to work on different POS system such as WinShop ..etc. 2- January 2006 to 2008 White Palace hotel and resorts Makkah

IT Manager – Assistant

Maintained company servers, computers, printers, cables and other equipment.

Acted as primary contact for computer hardware and software problems, as well as network emergencies.

Supervised external computer consultants and vendors. Diagnosed network problems involving a combination of hardware, software, power and communications issues. 3- January 2004 to 2006 M. Binladin group

Makkah

IT In-charge ( Muzdalifah branch)

Building the infrastructure and install the Hardware / Software and make it ready to do Quality and assurance testing.

Managed payroll and time and attendance systems.

Responded to employee inquiries regarding payroll and timekeeping. EDUCATION

2004 Acme college

Hyderabad, india

B.Sc. (information Technology)

CERTIFICATION

OCA ( Oracle Certified Associate - 2006 )

ITIL v2 Foundation – 2014

Advance Diploma in Computer Programing (JICC) Jeddah International Computer Centre - 2000

SKILLS

Extensive knowledge of: Microsoft Windows Server 2003,2008,2012 Microsoft office 2007,2013,2016 wired and wireless networking skills, desktop and server hardware and antivirus and remote support products. MANAGERIAL SKILLS

Leadership skills.

Decision making.

People skills.

PERSONAL DETAILS

Place of Birth: Makkah, Saudi Arabia

Date of Birth: 18th of September, 1980

Present Resident in Jeddah, Saudi Arabia

Sex: Male

Status: Married

Driving License : Avaible

Languages : Arabic (M) - English - Urdu

Iqama Transferable : YES

REFERENCES

Available on request

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