HR Professional over 10 years of experince in the GCC

Shamen Jayakody

Career Objectives: A strategic thinker, believer of maximizing talent and win-win propositions, with high degree of integrity and responsibility, seeking a challenging position in dynamic organization that takes pride in their people and their potential.

Highlights: Human Resources professional with over ten years of experience that covers strategic Human Resources and operational aspects.

Boast diverse industry exposure that covers Hospitality, Shipping, Automobiles, Airlines, Banking, F&B, etc. and able to bring in best practices.

Excellent public relations, customer relation skills. (achieved a 95% success rate at the customer satisfaction survey; delivered above and beyond the set KPI by 20%)

Possesses proven ability that is innovative and creative; has delivered and presented business plans that are both successful and revenue generating.

Has the mindset to act as a Business Partner who thinks strategically and delivers new concepts that adds value to the business and improves customer satisfaction.

Increased productivity by 82% by implementing a coaching culture at work.

Was instrumental in creating Personal Development Plans & Succession plan for the organization.

Technical experience includes excellent working knowledge of UAE and Qatar labour Law. Ability to develop communication concepts, business plans and a keen eye that is detailed focus whilst participating in research base projects.

Pre-opening experience, HR operations experience that impacts on the overall success of the company (Decreased recruitment budget by 15%)

Introduced and implemented a value and competency based appraisal system and the productivity has been increased by 15% of the workforce.

Proposed and implemented revenue generating program that also increases customer satisfaction by 60%. (full set-up of a Service apartment concept that generated ROI within 18 months)

Experience: Group Head of Human Resources – Oryx Group for Food Services

Operating company of Nando’s, Ocean Basket and House Café.

(From April 2016 till date)

Key Responsibilities:

-Directly reporting to the COO, Nando’s Worldwide Licensing Team in South Africa & Ocean Basket Head Office in South Africa.

-Lead and guide a team of Five (5) direct reports.

-Heading all aspects of HR operations.

-Strategic implementation on attracting and retaining talent.

-Closely work with Operations and Marketing on current business needs and implement employee training programs.

-Oversee Employee accommodation and transport.

-Implement and suggest various employee benefits program.

-Oversee training analysis for the company and recommend external training programs for Management Level.

-Carry out Heart & Soul survey (Employee engagement survey) for all Nando’s Team yearly. Implement Action Plan based on feedback.

-Manage and implement performance management for the group and carry out competency gap analysis yearly.

-Carry out a salary survey in current market competitors and recommend and implement rewards and benefits structure for the group.

-Submit various reports periodically (turnover report, HR expenses, yearly HR budgets, New hire budget/analysis, recruitment expenses, etc.)

-Manage and lead promotions internally, oversee recruitment process.

-Continually improve the onboarding process for new employees and manage expectations.

-Manage Employee Grievances and welfare.

-Suggest and implement effective disciplinary strategies (creating a coaching culture).

Senior Executive/Head Hospitality – Nakilat Keppel Offshore & Marine Ltd.

(From October 2013 – November 2015)

Key Responsibilities:

Handling all Clients, Ship owners and Superintendents of projects that are coming in to the yard and also arranging VIP meetings and coordination.

Report to the Senior Commercial Manager.

Lead and guide a team of 8 employees, performance manage &

Coach to deliver expected KPI's.

Deliver customer excellence by overseeing all aspects of customer

relations.

Responsible in maintaining a customer satisfaction of 93% per year. Expectations include implementing continuous Improvement initiatives that enhances Clients' experience.

Head Customer operations whilst managing excellent relationship with both internal and external stakeholders.

Assistant Human Resources & Admin Manager – Souq Waqif Boutique Hotels under Al Rayyan Project Management, the owner of Al Rayyan Hospitality–Pre Opening Team.

(Souq Waqif Boutique Hotels, a collection of 8 unique luxury boutique

Hotels with presenting a completely new concept in Qatari hospitality.

With 16 innovative Food & Beverage outlets, never seen before in Doha.

It has its sister hotel in London, “Adria”.)

(From October 2011 – July 2013)

Providing HR support to all 8 properties. HR Department is centralized for all 8 exclusive properties.

Report to the Managing Director and Director of Finance and

Administration.

Key Responsibilities:

Integral part of the pre-opening team with the responsibility of recruiting and setting up of 8 boutique hotels.

Leading and guiding the HR team of 5 including the delivery of day to day operations that covered payroll, recruitment, Performance management, employee relations, etc.

Design & deliver HR Best Practices across the company.

Implement and develop behavioral Interview strategies & assessments.

Act as an HR Business partner supporting the business and It's internal & external customers.

Human Resources Executive – City Seasons Hotels

(From February 2011 – October 2011)

Providing HR support to the entire property. Handling total of 146 employees. Reporting to the General Manager and Group Director of HR as I was the direct contact person in HR department of the property.

Key Responsibilities:

Act as an HR business partner and report to Group Director of HR.

Responsible for all HR activities and Operations of the property.

Manage and carry out all day to day Administration and all other HR functions.

Human Resources Coordinator – Address Dubai Mall Hotel

(From May 2010 to November 2010)

The Address Dubai Mall Hotel, overlooking the world’s tallest tower, Burj Khalifa, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, with 244 signature rooms and suites offering five upbeat restaurants and lounges, a luxurious spa and wellness facilities, innovative shopping services and convenient business amenities, The Address Dubai Mall offers a quintessential luxurious experience.

Key Responsibilities:

Managed and processed payroll for the Hotel.

Manage a-z recruitment process.

Carried out HR administration functions

Coordinated training functions with the Training Manager.

Process Annual Leave, final settlements.

Human Resources & Recruitment Coordinator – Liberty Automobiles

(From April 2008 – April 2010)

Authorized dealer for General Motors in UAE.

Key Responsibilities:

In-charge of the full recruitment process for the organization.

Assist in monthly payroll

Carry out various HR administrative functions

Flight Stewardess – Sri Lanka Airlines

(From December 2006 – January 2008)

Customer Service Executive – HSBC Bank (Sri Lanka)

(From May 2006 - December 2006)

Human Resources Assistant – Renaissance Dubai Hotel (Marriott Hotels Group)

(From May 2003 – December 2005)

Specialized in:

Education: CIPD certified (Level 5 Diploma in HRM) in 2017

Final year of Masters in Strategic Human Resources Management (Graduation in 2018) with University of Roehampton, U.K.

Completed Diploma Certificate in Human Resources Management – From London School of Science and Technology

Completed Diploma Certificate in General Psychology – From London school of Science and Technology

-Passes G.C.E. A/L in 2000

-Passed G.C.E. O/L in 1997

Personal Information

Name in Full : Shirley Shamen Jayakody

Date of Birth : 20 June 1981

Address : Doha, State of Qatar

Marital Status : Single

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